服务英文情景对话

情景一：请问我想拨打国际长途怎么办？ Q: How can I make an international long distance call? A: 1)​ May I have your cell-phone number? 2)​  you can make an international long-distance call by dialing 12593 and the idd international prefix plus the country code and city code, then the number. 3)​ kind remind: this code is just available in international long-distance call from local area, if u are roaming outside of Beijing, pls dial 17951 rather than 12593 as 12593 is not available in other city yet. 4)​ if need, I will send more details via e-mail. 情景二：我的手机没有信号了，怎么回事？ Q: Why is my cell-phone receiving no signal? A: 1)​ hold on pls, I check it in our system first. 2)​ Sorry, your phone charge is overdue, u can pay it first then will recover the service immediately. 3)​ May u change ur sim card into another phone or input another sim card to ur phone.? We need to judge which one didn’t work well. 4)​ Well, seems like ur cell phone have a little problem now, pls check ur cell phone carefully. Maybe u need to search the network manually or restart ur cell phone. If problem is still there. I suggest u dial XXX’s hotline for more professional guide. 情景三：请问我的手机可以上网吗？怎么使用无线上网？ Q: Can I use my phone to access on the internet? A: 1)​ of course if u are Gotone customer and also bought ur cell phone in china mainland, u can access internet directly without setting up any data. The charge is 0.01yuan/kb.if u plan to use more, I suggest u can apply GPRS charge package. It will help u save more. How can I use my wireless device to access network? 1)​ if u are our Gotone customer, u could just send message “SGWLAN” to 10086 after ue mobile phone achieved the signal of wireless network, then u will receive ur WLAN account and pin by sms. The charge is …… 2)​ your laptop should have the wireless pc card or the centrino tm mobile technology. 情景四：请问我在国际漫游时的资费是怎样的？ Q: How much for the international roaming? A: 1)​ you will be charged 115% times the calling fee of local network operating company when you are roaming internationally. 2)​ We also have **139 international roaming calling back service, that is cheaper than usual, you may get the information from my mail. 情景五：请问我可以申请开通国际漫游吗？ Q: May I apply the international roaming service? A: 1)​ hold on pls, ur number has been recorded in our system, you may use it when u go abroad. 2)​ If u are our VIP customer or no overdue charge in latest three months, I can activate this service for u now. 3)​ You need to pre-pay 3000 yuan before using this service. 4)​ I am sorry to say that we couldn’t do it for u cause your number is not belonged to the Beijing mobile, you may dial your local city’s 10086 for help. 情景六：请问我怎么才可以成为你们的会员？ Q: How can I be your vip customer? A: for our Gotone customers, if you got over 7000 points per year, you will automatically be our silvery card customer. For the points over 15000 will be our golden card customer and over 20000 points will be our diamond card customer. Q: What will I enjoy as VIP customer of china mobile? A: pls refer to E.V. manual of VIP customer. 情景七：请问我怎样才能发彩信？ Q: How can I send multi-media message? A: You may enjoy this service directly if you are our Gotone or M-Zone customer, and you will be charged 0.5 yuan for each multi-media message. Maybe I can help u to setup your mobile phone if you cant send it. 情景八：请问我手机丢了怎么办？ Q: What am I supposed to do if I lost my mobile phone? A: 1)we can help u place a bar on your mobile phone first in case that others dial your number and take your call. 2) we can issue a new sim card for your mobile number for free cause diamond and golden card customers can enjoy two sim card for back-up per year. 情景九：能帮我查询一下积分吗？ Q: Could you please help me check how many points do I have? A: your benefit points is ……, your annual points are……. Your accumulative points are…. 情景十：请问我可以用本电脑通过手机上网吗？ Q: can I use my laptop to view internet by my mobile phone? A: if your number is Gotone number, connect your mobile phone with the laptop by Bluetooth, infrared or cable and you will be online by phoneing 17200 anywhere there are signals. All costs will be included your mobile phone’s bill. 情景十一：请问我可以发送国际短信吗？ Q: Can I send international sms? A: if you are a Gotone or M-zone number owner, you can send sms to overseas friends. however, the overseas service provider has contracted with china mobile on international short message connection. 情景十二：请问我可以发国际彩信吗？ Q: Can I send international multimedia message? A: If you are a Gotone or M-zone number owner, you can send international mms, the maximum capital for each message is 100K. 情景十三：我的手机被锁住了，怎么办，他提示我输入PUK码？ Q: What I can do if it asks me to enter puk code when my mobile phone is locked? A: In this case, it is because you have set up pin password, your sim card will be locked if you enter wrong pin password three times and ask to enter to puk code to unlock sim card,. We can figure out your number’s puk code.