Unit 2a Entertaining a client

null Unit 2 a Unit 2 aEntertaining a clientObjectives:重点！Objectives:重点！To raise awareness of and practise techniques for encouraging conversation To practise speaking about general topics To practise reading for specific information To practise listening for gist and specific informationEntertaining a clientEntertaining a clientChoosing a restaurant Making conversation To be a good conversationalistChoosing a restaurantChoosing a restaurantReading 1 Read the customer satisfaction form. Which three of the criteria are most important for you?Discussion Discussion Some useful expressions: What was the location like? Was the atmosphere nice? How comfortable was the restaurant? Could you tell me (sth.) about…? Could you say sth. about…? How is the…? What is … like? What about …? What do you think of …? What is your impression of …? How do you like the …?Use the criteria above to ask your partner questions about the last restaurant he/ she went to.Reading 2Reading 2 Read the ad. about Porters English Restaurant. Which of the criteria on the questionnaire are mentioned? Answer: Location Value for money Quality of food Atmosphere Comfort Speed of service Language Point Language Point Para. 1 1. objective: (C.) target/ aim eg. The objective of the new organization was to provide free legal aid to the poor. 2. alike: adv. similarly eg. It causes confusion among allies and adversaries alike.Language PointLanguage PointPara. 3 3. be available: be obtainable eg. This kind of product is available world-wide. 4. mezzanine: floor between the ground floor and the first floor of a buildingLanguage PointLanguage PointPara. 4 5. pride ourselves on/ upon eg. He prided himself on his financial success. 6. to cater for: serve for eg. We can only cater for 20 people; if there are more, there won’t be enough space. He runs a restaurant and also caters for wedding and parties. 7. along with: eg. Supermarkets along with consumers have been hit hard by inflation.Language PointLanguage Point8. call in/ by: visit eg. Call in on your way home and tell me how the interview went.Would Porters be a suitable restaurant in these situations?Would Porters be a suitable restaurant in these situations? an end-of-year office party an evening with a new client and his/ her partner a corporate event to launch a new product or service a negotiation for a contract with a new client an end-of-week meal with a small group of colleaguesMaking conversationMaking conversation Five people talk about their business trips. Listen and decide which of the questions each speaker answers. (* Rio—Rio de Janeiro) Listen to a complete version of the last conversation. How does the first speaker encourage conversation?To Be a Good ConversationalistTo Be a Good ConversationalistThree necessary things: First, how to start a conversation Second, how to keep it going Third, how to end it.nullStarting a conversation usually means coming up with an opening line or icebreaker. A compliment is always a good icebreaker and will usually be appreciated. null3. The best way to keep it going is by asking the other person questions that don’t require just a yes or no answer or questions which show genuine interest on your part. 4. You keep asking questions based on the last thing a person says. This is called the “elaboration technique.” 5. Once you hit on something you find interesting, keep asking questions in order to get the person to elaborate about the topic as much as possible.null Seven tips that can help you be an excellent communicator: １．Be aware of your own body and facial language. ２．Don’t gossip. ３．Cultivate a wide range of topics. ４．Have a sense of humor. ５．Don’t interrupt. ６．Be enthusiastic and upbeat. ７．Be flexible in your point of view.Safe and unsafe topics of conversationSafe and unsafe topics of conversationLots of factors may contribute to becoming an effective socialiser, such as the ability to behave appropriately in different cross-cultural situation; the ability to start conversations; the ability to reply appropriately; the ability to select safe topics for conversation; the ability to develop conversations around different topics.null. Eg. In U. S. personal and private questions are unsafe topics or taboo topics. １．money (a person’s income, the price paid for possessions, monthly rent or mortgage); ２．age; ３．religion; ４．marital status; ５．political affiliation.Taboo means improper and unacceptablenull Remember there are obviously no universal rules about this kind of things. The range of acceptable topics of conversation will depend on “Where you are, who you are with and your relationship with the people”.null House and home Life at home Education and career Work Free time and entertainment Travel Art & fashion Health and welfare Shopping Food Geography of the country and the places to visit Weather The economySafe topics for conversation with Britons.Do’s and don’ts in socializing with BritonsDo’s and don’ts in socializing with BritonsDo: Be punctual for social meetings. Bring a small gift if you are invited to someone’s home. Use “please” and “thank you” for requests and services. Don’t: Make too much physical contact. Be aggressive and loud. Be over-enthusiastic. Ask too many personal questions. Call the Welsh, Scots and Irish “English”. Weekly QuizWeekly Quiz主导品牌 销售人员 旅居海外的经理 创新思维 有效的管理方式 管理顾问 公司文化 重视团队建设 承担责任 想出主意国际交流 官方语言 后续评估 录音电话 免费赠送的票 过高地估计 传统的信件 对顾客的要求不敏感 语音信息 某一文化所特有的Key to the QuizKey to the Quizmajor brands sales staff expatriate managers creative thinking effective management style management consultant company culture attach importance to team building take on responsibility come up with ideasinternational communication official language follow-up evaluation answering machine complimentary ticket over-estimate snail-mail insensitive to the needs of the customers voice mail culture-specific