银行英语培训

第一部分储蓄柜面常用英语100句第二部分常用句型第三部分常用达第四部分一般礼仪第一部分储蓄柜面常用英语100句1.Goodmorning（Goodafternoon）早上好（下午好）！2.Please请！3.Hello您好！4.Welcome欢迎！5.WelcometodepositinICBC欢迎您到工商银行储蓄。6.WelcometousePeonyCreditCard欢迎您使用牡丹卡。7.WelcometouseATM欢迎您使用自动取款机。8.Sorry对不起。9.Pleaselineup请排好队。10.Pleasewaitamoment请稍等。11.Thankyou谢谢！12.We’llgladtoreceiveanysuggestionstohelpusimproveourservice请多提宝贵意见。13.Goodbye再见！14.Don’tmentionit(Notatall)别客气。15.Hopetoseeyouagain欢迎您再次光临。16.Demand(current)deposit活期储蓄17.Demand(current)bankbook活期存折18.Rateforcurrentdeposit活期利率19.Time(fixed)deposit定期储蓄20.InterestRateforfixeddeposit定期存款利率21.Certificatesofdeposit定期存单22.Flexiblematuritydeposit定活两便储蓄23.Transferablecertificateoflargeamounttimedeposit大额定期存单24.Withdrawalform取款凭条25.TheexchangerateforU.S.dollars美元汇率26.Terminationofadeposit存款到期27.Datedue到期日28.Automatictellermachine(ATM)自动取款机29.Thedetailedlistofinterest利息清单30.PeonyCreditCard牡丹卡31.ExchangeU.S.dollarsforRenminbi美元兑换人民币32.WhatcanIdoforyou?请问我能为您做点什么？33.MayIhelpyou?我能为您做点什么？34.Weareopenforbusinessform9:00a.mto5:00p.mwithnobreakatnoon我们的营业时间是上午9点至下午5点，中午不休息。35.WeareopenforbusinessallweekincludingSaturdayandSunday我们星期六、星期日照常营业。36.I’dliketodeposit(withdraw)我想存款（取款）。37.Whichtypeofdepositdoyouprefer,timedepositorcurrentdeposit?您存定期还是活期？38.Iprefertimedeposit(currentdeposit)我想存定期（活期）。39.Isityourfirsttimetodeposithere?Iamgoingtoopenanaccountforyou.您是第一次来这里存款吗？我给您开一个新的帐户。40.Howlongwouldyouliketodepositfor?定期几年？41.Pardon,Idonotunderstand,Couldyougivememoredetails.我不太明白，请您介绍一下。42.OK.Thetermoffixeddepositrangesformthreemonthtofiveyears,includingthreemonths,sixmonths,oneyear,twoyears,threeyearsandfiveyears.Thelongerthetermthehighertheinterestrate.定期储蓄分六个档次，存期有3个月、6个月、1年、2年、3年、5年，存期越长利率越高。43.Partdon.请您再说一遍。44.Couldyoufillinthisslipininkplease.请您填写这张凭条，用钢笔填写。45.Youhavemadeamistakehere,Pleasefillitinagain这儿填错了，请再填一张。46.Openinganaccountisfreeofcharge,butyouhavetodeposit10yuanasyourinitialdeposit.开户不需要手续费，但您得先存10元作起存额。47.ThecurrentdepositcanbewithdrownatanyICBCsavingsofficeinthiscity，It’sconvenientforyou我行办理的活期存款同城同兑，方便灵活，欢迎存储。48.Wealsohaveflexiblematuritydeposit.Theinterestrateissixtypercentoftheinterestrateforthetimedeposit我行还开办定活两便储蓄，利率按定期同档利率的6折计息。49.Excuseme,howmuchdoyouwanttowithdraw?请问您取多少钱？50.PleaseuseArabicfigures请用阿拉伯数字填写。51.Pleasefillinyouraddresshere请您在此处填写地址。52.Pleaseenteryourcodenumber.请输入您的密码。53.Thereissomethingwrong,Pleaseenteryourcodenumberagain.您的密码有误，请再输入一次。54.You’vemadeamistakeincounting.Doitagainplease您的款项有误，请再点一遍。55.Pleasewaitaminute.Iwillcalculateitagain请稍候，我再计算一遍。56.Pleasekeepthechip请拿好铜牌57.Hereareyourmoneyanddepositbook.这是您的存折，请收好。58.Pleasehandbackyourchip请交回铜牌。59.Pleasecountthecash(yourmoney)请点一下现金。60.Hereisyourbook(certificate).请收好您的存折。61.Pleasewaitamoment,Iwilldoitforyouassoonaspossible请稍候，我尽快办理。62.Thecomputerisn’tworkingnow.Pleasegotoanothersavingsofficeorcomeagaintomorrow对不起，机器坏了，请到别的储蓄所办理或明天再来。63.Pleasewaitamoment,wearecheckingit请稍候，机器线路出了故障，正在排除。64.Sorry,sincethereisnopower,wecanonlyserveyoumanually.对不起，现在停电，我可以用手工为您办理。65.Sorryforkeepingyouwaiting很抱歉，让您久等了。66.I’msorryyouhadtocomeseveraltimes.很抱歉，让您跑了好几躺。67.Everythingisinorder.一切都办妥了。68.Ihavelostmybankbook,whatshouldIdo?我的存折（单）丢失了，怎么办？69.Youcanreportthelossofthebankbook.您可以办理挂失。70.Doyouremembertheaccountnameandnumber,maturity,amountandcodenumber.请您提供有关情况，如户名、帐号、存期、金额、密码等。71.PleaseshowyourI.Dcard请出示您的身份证件。72.MynameisJennyLee,butIdon’trememberanything.我的名字叫珍妮.李，别的都不记得了。73.Pleasetrytorememberthedetails.别着急再仔细想想。74.It’sforthesafetyofyourdeposit这样做主要是为了您的存款安全。75.Wouldyoupleaseleaveyourtelephonenumber.请留下您的电话号码。76.Pleasebringthisapplicationformtocollectnewbankbookormoneyin7days.七天后请您持挂失申请来补领存折（存单）也可以提取现金。77.Icanreissueanewbankbookforyou,butwemustdeducttenyuanhandlingcharges.我再为您补办一个新存折，您需要交10元手续费。78.IamgoingtoapplyforaPeonyCreditCard我想办一张牡丹卡。79.YoucanapplyforitintheICBCPeonyCreditCardDepartment.TheaddressiszhongzhouzhongroadNO.230请到工商银行信用卡营业部办理，地址是中州中路230号。80.Pleasewaitamoment.Theamountyouarewithdrawingexceedsonethousandyuan,soIhavetoaskauthorizationformthecreditcardissuingcenter用牡丹卡提款，金额超过1000元需要电话授权，请您稍候。81.Sorry,youhavetoexchangeyourmoneyattheforeignexchangecounter对不起，兑换外币请带外币兑换台。82.PleasegotocounterNO.2.It’soverthere.请到2号柜台办理，在那边。83.Howmuchdoyouwanttochange?您需要换多少钱？84.Pleasefillouttheexchangeform请填写兑换单。85.Pleasesignyournameontheexchangeform请在兑换单上签名。86.Whatcurrencydoyouhave?您手持什么币种？87.Wedon’tchangeGermanmarkshereatpresent.我所不兑换马克。88.WecanchangeonlythreecurrenciesU.S.dollars,JapaneseYenandH.K.dollars.我所只能兑换美元、日元、港币。89.Whatistheexchangeratetoday?今天的外汇牌价是多少？90.Theexchangerateis832RMBfor100U.S.dollars.今天的美元汇率是100美元兑832元人民币。91.I’msorryIhavenosmallchange.对不起，现在没有零钱。92.YoucanconverttheunusedRMBbackintoforeigncurrency.您可以把没有用完的人民币兑换成外币。93.You’llreceivethemoneyinamoment.请等一会，您就能拿到钱。94.Sorry,wedon’thandledraftsandtelegraphictransfers.对不起，我所不办理汇兑业务。95.Sorry,wehandlesavingsdepositbusinessonly.对不起，我所只办理储蓄业务。96.PleasegototheinternationalDepartmentofICBCBeijingBranch.请到工商银行北京分行国际业务部办理此项业务。97.Sorry,thesetwoonehundreddollarbillsarecounterfeit对不起，这两张百元美钞是伪造的。98.Accordingtoourregulationsandinternationalpractice,forgednotesmustbeconfiscatedsowecan’treturnthemtoyou.按我国的规定和国际惯例，假币应予没收，请您合作。99.Wemayissueyouaconfiscationreceipt.我们给您开一张没收单据。100.Wehavesafecustodyserviceandcankeeppreciousmetalssuchasgoldandsilver,andsecuritiesforyou我们开办了代保管业务，能为您保管金银等贵重物品及有价证券第二部分常用句型1.外币兑换TellmethecurrentrateforRMB,please.请告诉我人民币的现价。What'syoursellingrateforRMByuaninnotestoday?你们今天人民币现钞的售价是多少？What'sthedollargoingfortoday?美圆今天的售价是多少？Ourbuyingratefornotesis523yuanfor100dollars.我们100美圆的现钞买入价是523元。ThebuyingrateofU.S.dollarnotesis460yuanperhundreddollars.美圆现钞买入价是100美圆付460元。AndhowmuchwillitbeinJapanesecurrency?换成日本币是多少？1.外币兑换HowmuchwouldIgetfor300Japaneseyen?300日圆可兑换多少钱？Whatrateareyougiving?你们提供的兑换率是多少？What'stheexchangeratetoday?今天的兑换率是多少？PleasetellmewhatyouwouldgivemeformyU.S.dollars.请告诉我这些美圆可以兑换多少钱。Pleasetellmethecurrentrateforsterling.请告诉我英国货币的现行兑换率。Ifyou'llwaitamoment,I'llfindouttheratesofexchange.请等一会儿，我查一下兑换率。Pleasewaitamoment.I‘llfindouttheexchangeratebetweenU.S.dollarsandRMB.请等一会儿，我查一下美圆对人民币的兑换率。1.外币兑换It's470yuanfor100dollars.100美圆可兑470元。Theexchangeratetodayis200yentothepound.今天的兑换率是一英镑可兑200日圆。Theratefortraveler'schequesis300yuanagainst100dollars.旅行支票的兑换率是100美圆兑300元。Thesedollarsareworth1,000yuan.这些美圆可换1000元。2.兑换货币常用句型Pleasetellmehowmuchyouwanttochange.请告诉我你要换多少。HowmuchoftheremittancedoyouwanttoconvertintoJapaneseyen?你要把多少汇款换成日圆？Whatkindofcurrencydoyouwant?要哪种货币？What'sityouwishtochange?你有什么要换的？Whatkindofcurrencydoyouwanttochange?要换哪种货币？Inwhatdenominations?要什么面值的？Pleasetellmewhatnoteyouwant.请告诉我要什么钞票。2.兑换货币常用句型Willseventensbeallright?7张10元的可以吗？I'dliketoknowhowIshallgiveittoyou.我想知道如何付钱给你。Howwouldyoulikeit?你要什么面额的？Wouldyoukindlysigntheexchangeform,givingyournameandaddress?请在兑换单上签字，写出你的姓名和地址，好吗？Canyouchangemesomemoney,please?能否请你给我兑换一些钱？Hereitis,someAmericadollars.这些就是：一些美圆。2.兑换货币常用句型Wouldyoupleasegivemesevenfive-poundnotes,fourpoundnotesandfourten-shillingnotes,andtherestinsmallchange.请你给我7张5镑纸币，4张1镑纸币，4张10先令纸币，剩下的要零票。Wouldyoumindgivingmethesixpenceincoppers?劳驾给我6便士的铜币。I'dliketoknowifyoucouldchangethismoneybackintoU.S.dollarsforme.我想知道能否把这笔兑回成美圆。CouldyouchangetheseFrenchfrancsforme?能给我兑换这些法国法郎吗？Canyougiveme100dollarsinSwissfrancs?能否给我100美圆的瑞士法郎？2.兑换货币常用句型I'dliketoconvertthefullamountoftheremittanceintoU.S.dollars.   我想把全部汇款换成美圆。I'dliketobreakthis50dollarnote.我想把这张50美圆纸币换开。Fivetwentiesandtensingles,please.请给我5张20元和10张一元的。Infives,please.请给我5元票面的。Couldyougivemesomesmallnotes?给我一些小票好吗？3.储蓄业务常用句型What'stheinterestrateforthesavingsaccount?储蓄存款的利率是多少？Doyoupayinterestonthisaccount?这种存款付给利息吗？Pleasetellmewhattheannualinterestrateis.请告诉我年利率是多少。Interestispaidattherateof1%perannumatpresent.目前每年的利率是1%。Itallowsyoutoearnalittleinterestonyourmoney.这可使你从存款中获得一点利息。Theaccountcarriesinterestof4%.该存款有4%的利息。Theinterestisaddedtoyouraccounteveryyear.每年的利息都加到你的存款中。Theinterestrateforthesavingsaccountis4%.储蓄存款的利率是4%。3.储蓄业务常用句型Itvariesfromtimetotime.Atpresentitis6%.（年息）每个时期都不同，现在是六厘。I'dliketoknowifIcandrawonmyaccountforpaymentofthingsIbuyinTianjin.我想知道一下我是否能提取存款来支付天津购物的费用。Iwanttowithdraw200dollarsfrommydepositaccount.我要从我的定期存款中支取200美圆。Iwanttoclosemyaccountwithyou.我想结束在你们这儿的账户。MayIdrawmoneyagainsttheletterofcredithere?我可以在这儿用这份信用证取钱吗？3.储蓄业务常用句型Couldyoutellmemybalance?能否把存款结余金额告诉我？Pleaseletmeknowmybalance.请告诉我结余金额。Ithinkyoucandrawonthisaccountbychequeinpaymentofgoods.我以为你可用支票提款支付购物费用。Yourbalanceatthebankis300yuan.你在本行的结余是300元。Yourdepositisexhausted.你的存款支净了。Pleasetellmehowyouwishtodrawyourmoney.请告诉我你希望怎样支款。Fillourawithdrawalform,please.请填写取款单。4.新开账户常用句型Whatkindofaccountdidyouhaveinyourmind?你想开哪种账户?Doyouliketoopenacurrentaccount?你想开一个活期存款账户吗?Adepositorcurrentaccount?定期还是活期?Pleasetellmehowyouwouldliketodeposityourmoney.请告诉我你想存何种户头?There'saservicechargeforthecheckingaccountbutnochargeforthesavings.支票户头要收服务费，现金户头不收。Ourminimumdepositforasavingsaccountis100dollars.我们储蓄存款的最低存款额是100美圆。Fiveyuanistheminimumoriginaldeposit.最低起存款额是5元。Youcanopenasavingsaccountatanytimewithaninitialdepositof50dollars.你可随时以50美圆的起存额开立储蓄账户。4.新开账户常用句型Evenoneyuanisallright.甚至一元也可以起存。Hereisyourpassbook.Pleasebringitbackwhenyoudepositorwithdrawmoneyanytimeyoulike.这是你的存折，存取款时请带来。保管好存折，遗失请告诉我们。Keepitwellandinformuswheneveryouloseit.保管好存折，遗失请告诉我们。Ishouldliketoopenacurrentaccount.我想开一个活期存款账户。IneedacheckingaccountsothatIcanpaymybill.我需开个支票账户，这样就能付账。We'dliketoknowhowweopenachecking-savingsaccount.我们想知道如何开一个支票储蓄账户。Ihaveacheckingaccounthere.我在这里有一个支票存款账户。IthinkI'dlikeadepositaccount.我想要开个定期存款账户。4.新开账户常用句型CanIopenacurrentaccounthere?我能否在这儿开个活期存款账户？Iwanttoopenadepositaccountwithyou.我要开个储蓄账户。I'dliketoopenadepositaccountwithyou.我想在你们这儿开个定期存款账户。Couldyoutellmethedifferencebetweenasavingsaccountandacheckingaccount?请告诉我储蓄存款与支票存款的区别好吗？Pleasetellmetheprocedureforopeningasavingsaccount.请告诉我开个储蓄账户需要什么手续。Will100yuanbeenoughforaminimumdeposit?一百美元够最低起存吗？Isthereanyminimumforthefirstdeposit?第一次储蓄有最低限额吗？Howmuchdoeseachaccountcost?每个账户要花多少钱？5.询问如何开立信用证T:CanIhelpyou,sir?能帮你什么忙吗，先生？C:Yes,IwanttoopenanL/C,butIdon'tknowhowtowork?对，我想开个信用证，但我不明白如何运作？T:Ok,Lettellyou.Aletterofcreditisawrittenpaymentinstrumentissuedbyabankattherequestofacustomer(alwaystheimporter).ItwillbesenttotheexportertomakeshipmentandpreparethedocumentsspecifiedintheL/C.AssoonastheL/Canddocumentsarepresentedtotheissuingbank,thebankmustpaytotheexporter(beneficiary).ThebankactsasthefirstpayerandthisisthemostimportantfeatureofL/C.好，让我来告诉你。信用正是应客户（通常是进口商）的要求而开立的一种付款承诺文件，信用证将被寄给出口商，使出口商可以把货物装船，并根据信用正的要求准备单据。一旦信用证和单据提交给开证行，开证行必须立即付款给出口商（受益人）。银行就作为第一支付人进行支付，这就是信用证最重要的特征。5.询问如何开立信用证C:Isee,wouldyoutellmewhat'sthemaincontentofanL/C?我明白了，你能告诉我信用证的主要吗？T:Name,quality,unitpriceandamountofgoods,portsofloadinganddestination,priceandpaymentterms,shippingdocuments,latestshipmentdateandvalidityoftheL/C.商品的品名，数量，单价和种类，装货港和目的地，价格和付款条件，装船单据，最后装运期和到目的地的有效期。C:ThenhowcanIsendanL/Ctomycustomer?那么，我怎么才可以向我的客户开出信用证呢？T:Inpractice,theissuingbankwillsendtheL/Ctooneofitscorrespondentsattheplaceofexportbymailofcable.AfterverifyingtheauthenticityoftheL/C,thecorrespondent(advisingbank)willsendtheL/Ctotheexporter.习惯上，开证行总是向出口商所在地的代理行发出邮件或电报，在检验信用证的真实性后，代理行（通知行）将向出口方发出信用证。C:Howcanmycustomerreceivetheproceeds?我的客户怎样才能收到钱？5.询问如何开立信用证T:TheexporterwillmakeshipmentandpresenttheL/Cwithallthedocumentstoanegotiationbankifitisavailablebynegotiation.IfthedocumentsareincompliancewiththetermsoftheL/Cthroughcarefullychecking,thebankwillnegotiatethedocumentsandsendthemtotheissuingbankforreimbursement.Theissuingbankwilldebitimporter'saccountwhenreleasingtheshippingdocumentstotheimporter.Thewholetransactionnowcomestotheend.信用证是可以议付的，出口商向议付行提交信用证所要的所有单据，只要所提交的单据和信用证要求的条件是一致的话，银行将议付。当开证行将装船单据交给进口商时，开证行就借记进口方的帐户，整个交易就完成了。C:Isee,Thankyouverymuch我明白了，谢谢你！T:you'rewelcome!别客气！6.询问如何办理押汇C:Excuseme,doyouprovideanytradeservicehere?你们有提供贸易押汇服务吗？T:Yes,wedo.CanIhelpyou,sir?有的，先生。我能为你效劳吗？C:Yes,I'dliketoknowhowabouttheservicesyouprovidetocustomersinwhichcreditfacilitiesarenotrequired?我想知道你们提供给客户无须信贷安排的服务有那些项目？T:Certainly,sir.Theserviceswillincludeexportfinancing;outwardbillscollectiontransferablelettersofcredit,lettersofcreditadvisingandconfirmation,inwardbillscollection,tradeinformationandinsurance.那当然可以，先生。服务范围包括出口贷款，出口单托收，信用证转让，信用证通知及确认，进口单托收，贸易资料及保险服务。C:HowcanIbenefitfromyourexportservices?  那么在出口押汇文件的处理上，我所享有的服务有怎样？6.询问如何办理押汇T:Ourstaffworksuntil6:00pmeachweekdaynightsothatyourexportdocumentscanbepromptlyprocessed.Thiswillgreatlyhelpyourcashflow.Inaddition,wecandispatchdocumentstoyourcounterparty‘sbankforearlierpayment.Inturn,willsaveyourtransitinterest.我们的职员每日能为您服务到下午6点，确保各出口押汇文件可及时办妥，使你的现金周转更加灵活。同时，由于我们能助你将单据尽早递送到你的业务伙伴的银行及收取有关款项，所以能使你缩减利息开支。C:Canyourbankprovidetrainingorseminarsontradedocumentationtoourcompany?Aswenotethatitisverydifficulttotrainnewstaff. 贵行会向我们提供有关贸易单据处理的班和讲座吗？因为我们在训练新职员时常遇到这方面的问题。T:Yes,wedo.Thisservicewillbesubjecttoyourrequest. 我们会的。这服务将根据你们的需要和要求而定。C:Okay.I‘llthinkaboutitseriouslyandwillprobablycontactyouagainlater.Thanksalot! 好的，我将详细考虑这项服务，我会再联络你，谢谢！T:Notatall! 不用客气！第三部分常用表达1.数字的表示方法onetwothreefourfivesixseveneightnineteneleventwelvethirteenfourteenfifteensixteenseventeeneighteennineteentwentythirtyfortyfiftysixtyseventyeightyninetyhundredthousand121onehundredandtwentyone145onehundredandfortyfive1542onethousandfivehundredandfortytwo1767onethousandsevenhundredandsixtyseven2.币种的表示方法美元DollarUSD日元JapaneseyenJPY港币HongkongdollarHKD欧元EuropeancurrencyunitEUR英镑PoundsterlingGBP3.方向的表示方法东east南south西west北north左left右rightPleaseturntoleft.请左转。…goalongwith……沿着…走…3.方向的表示方法东east南south西west北north左left右rightPleaseturntoleft.请左转。…goalongwith……沿着…走…4.如果问旅游景点在哪里怎么办？如果问：WhereisLONGMENCAVE?龙门在哪里？最好回答：Youcangotherebytaxidirectly.您可以直接乘出租车去。或：Pleasedial114.请打114.第四部分一般礼仪1.被国际社会公认的“第一礼俗”是什么？女士优先。2.社交中的“三A原则”指的是什么？Accept,Appreciate,Admire接受对方，重视欣赏对方，赞美敬佩对方。3.在国际礼仪中，TOP指的是哪三个原则？时间，目的,地点。4.打招呼致意的一般规则是什么？*男性先向女性致意。*年轻者先向年长者致意。*下级应向上级致意。5.在正式场合，一个人全身服装的颜色应该多少种？最好不超过三种。6.在正式场合，男士应穿什么样的鞋？黑皮鞋。7.在正式场合，男士的黑皮鞋可以和白袜子搭配吗？不可以。8.西装系着扣时，领带夹应在衬衫的哪两粒钮扣之间？夹在衬衫的第二和第三粒钮扣之间。9.西装敞着穿时，领带夹应在衬衫的哪两粒钮扣之间？夹在衬衫的第三和第四粒钮扣之间。10.一般情况下，男士不应该戴的饰物是什么？耳饰。11.当你的外国朋友对你说：“你的新衣服真漂亮!”你应该怎么说？你应该说：“谢谢，很高兴你喜欢。”12.三人并行,儿童、中年男子、老妇人，谁走中间?老妇人。13.四人同行,应该怎样走?两两并行。14.一对男女走在街上,男子应该走哪一侧?外侧。15.坐手扶电梯时，应站在靠哪边的位置？应靠右侧站立，为有急事的人空出左侧通道。16.在国际交往中，对男子和女子的称呼分别是什么？对男子的称呼是先生；对女子的称呼是夫人或女士。17.在涉外交往中，对男子一般称先生。对未婚女子，无论年龄大小，都称小姐。对已婚的女子称太太，对不了解婚姻状况的女子称女士。对地位较高、年龄稍长的已婚女子称夫人。近年来，女士已逐渐成为对女子最常用的称呼.