4、非语言交流的定义、4个特征、3种方式、感知提示

null Nonverbal communication 非语言沟通Objectives目标Objectives目标1.Definition of nonverbal communication 非语言沟通的定义 2.Characteristics of nonverbal-communication 非语言沟通的特征 3.Types of nonverbal communication in negotiation 谈判中非语言沟通的种类 The different ways in which communication takes place 沟通的不同方式The different ways in which communication takes place 沟通的不同方式55% non-verbal signals非语言信号 38% tone of voice口气 7% words语言Nonverbal communication非语言沟通Nonverbal communication非语言沟通It is defined as those messages expressed by other than linguistic means. 它被定义为通过非语言手段表达这些消息。 It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture, spatial distance, time and silence etc. 它包括明显的行为，如面部表情，眼神，触摸，语音语调，以及不太明显，如着装，姿势，空间距离，时间和沉默等消息Characteristics of Nonverbal of Communication 非语言交际的特点Characteristics of Nonverbal of Communication 非语言交际的特点 Nonverbal Behavior Always has Communicative Value 非语言交际有交流价值 Nonverbal communication is powerful 非语言交流是有力的 Nonverbal communication is ambiguous 非语言交流是模糊的 Much nonverbal communication is culture- bond. 非语言交流是结合文化的 Nonverbal Communication in Negotiation谈判中三种非语言交流Nonverbal Communication in Negotiation谈判中三种非语言交流The Eyes and Face 眼神和脸部表情 Posture and movement 姿势和动作 Physical environment 物理环境 Eye and Face 眼睛和脸部表情 Eye and Face 眼睛和脸部表情 30 -- 60 percent of the time. Avoid looking away while listening Culture-bond eye contact A warm, genuine smile Don’t overdo your smiling Be a mirror Posture and Movement 姿势和动作Posture and Movement 姿势和动作 Posture is defined as the relative position or attitude of the body at any one period of time. Height（高度） Body relaxation or tension （身体放松或紧张）Positive Gesture in Negotiation Positive Gesture in Negotiation nullNegative Gestures in NegotiationFolded armsCrossed handsFlinched faceHands on faceHands on headBackward Leaning Disagreement DisinterestSurprise DefensivenessDistraction分心 Frustration CautionCautionResearchers agree that negative body language is much less reliable as an indicator of mood or interest than positive body language. 研究人员认为，负面的身体语言没有积极的身体语言可信度高。Physical environmentPhysical environmentTemperature and humidity Proximity （亲近） Furniture（接近） arrangementThe physical layout（规划） and arrangement of an organization shapes the ways its members interact（影响） with one another.Building trust in Negotiation SOFTENBuilding trust in Negotiation SOFTENSmile Open posture Forward leaning Touch Eye contact NodConclusionConclusion1. Definition 2. 4 characteristics 3. 3 nonverbal languages. 4. The tips of perception感知提示Behavior speaks louder than words.