理赔以及售后服务计划书

理赔以及售后服务计划书 理 赔 以 及 售 后 服 务 计 划 书 武汉众合四海保险代理有限公司 售后服务部 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 计划书目录 一、 售后服务的必要性 二、 业务售后需求量 三、 售后服务的内容以及项目 四、 内部人员架构以及工作安排 五、 售后服务的计划目标 六、 售后服务的目标细分 七、 售后人员的服务细则 八、 售后服务计划实施的责任人 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 一、 售后服务的必要性 随着车险市场的日益成熟以及车险市场的竞争激烈呈现多元化，专业的车险代理公司要成立一个售后服务部门是必须的。 首先车险客户的不稳定性造就客户对于车险购买的选择，更加理性，更加会进行比较。选择一家价格实惠而且服务更全面的保险公司，是客户选择购买保险前要考虑到的问。在同等的价格条件下，客户会选择拥有一系列售后服务的公司购买车险。保险公司只负责卖保险，并没有提供一系列的繁琐理赔代理及交管协助方面的服务。一般这些售后服务都是由代理人进行不成熟服务的，尽管这样还是有很多客户根本就没有享受到这些服务。造成客户以为保险公司赔钱难，赔钱少的想法，从而对保险公司产生不信任的局面，来年购买保险会选择别的公司和代理人，甚至只购买交强险的现象。 保险代理公司售后服务部门，给客户提供便捷服务同时首先可以树立自己公司的形象，提高续保率，代理人也不用担心过多的时间来进行售后服务跟踪。再则售后服务部门可以更完善的统计公司的客户资料，和客户进行多方面的沟通，给公司带来更多间接性的收益。最后售后部门在给客户提供服务的同时， poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 收集更多的市场资料和营销人员进行业务沟通，营销人员可以更专业的和客户进行业务洽谈。 “做保险就是做服务”，保险公司的理赔服务，保险代理公司的理赔代理服务及交管协助服务和客户之间，形成一个“鼎”，却一不可。客户既能享受到保险公司提供的理赔服务，又可以享受到保险代理公司提供的方便、人性化的理赔代理及交管协助方面的服务，客户也不会因为不懂保险法规，而发生拒赔和少赔的的案例，也不会因为为了繁琐的交管方面的问题而烦恼。保险代理公司因提供提供服务而留住了更多的客户，创造了更高的业绩效益，展示了保险代理平台的一个面貌。 最后保险代理公司拥有一个专业的售后服务团队的必要性是非常高的。从公司效益来看，从公司形象上来看，从公司长远规划上来看，售后服务团队可以给公司带来所期望的目的。 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 二、 业务售后需求量分析 保险市场的竞争是需要售后服务的，而售后服务对客户的续保率起到的决定性的作用。售后服务可以提高客户的忠诚度，还可以了解客户的续保信息。 根据现阶段公司的营业数据统计，每个月业绩按300万来计算，300万的业绩折合投保车辆台数为600辆左右，按车辆需求服务量统计，按照以往的售后需求量来计算，有50%的车辆需要理赔代理和交管协助方面的服务，也就是300台次。如果每个月有300辆车享受到我们提供的服务，一年后将有3600辆车。3600辆车享受到我们的服务，而且对我们的服务感到很满意，会在我们公司进行续保。不过遇到市场竞争，车主变更买卖，客户会有所流失，保守估计有1800个左右的客户成为我们的老客户。 第二年，通过我们的服务宣传和倡导，公司的售后服务需求量有所提高，就按每年增加10%来计算，而同时得到公司售后服务的客户续保率也会得到提高，也按提高10%来进行计算，又有第一年留下的稳定的1800台左右的续保车辆，稳定客户将会有9000个，另外将会有3200多个稳定的续保客户留给第三年。依次类推，当到第五年的时候，我们的稳定客户将会有15000个左右，将会有13000多个客户需要我们的 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 售后服务，另外还有12000多个客户留到明年的续保。 当然，这只是一个不完全统计分析的数字，如果我们 的工作达到了预想的效果，这也不是一个遥远的数字。 不完全统计售后需求量计算表 16000 14000 12000 10000客户量(台) 服务需求辆(台次)8000续保(台)6000 4000 2000 0 第一年 第二年 第三年 第四年 第五年 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 三、 售后服务的内容以及项目 从目前保险代理公司的售后服务需求上来看，主 要是分为理赔代理和交管协助两个大类。理赔代理就 是为客户提供全程的保险案件理赔代办、保险理赔案 件跟踪、车辆出险现场跟踪等一系列的理赔代理方面 的服务。而交管协助方面的服务主要是为客户的车辆 协助车辆年检、处理电子眼、车辆上牌照、车辆过户、 缴纳各种交管规费等服务。 理赔代理方面的服务: 1、车辆出险现场协助:客户在行驶途中发生单方 或双方事故，售后服务人员赶往事故现场，协助客户 办理交管及理赔事宜。 2、保险案件代为处理:客户理赔案件代为递交保 险公司，理赔过程追踪。 3、车辆出险案件代理;客户在行驶途中发生单方 事故离开现场，售后服务人员代为返回现场，进行保 险理赔协助。 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 交管协助方面的服务: 1、车辆到期年检通知及协助:售后服务人员通过客户登记资料，通知客户车辆到底年检，并协助客户办理车辆年检。 2、车辆交通罚款电子眼协助处理:售后人员定期查询客户车辆交通电子眼处罚情况，并协助客户处理电子眼罚单。 3、新车办理牌照协助:客户购买新车，售后人员协助客户办理新车上牌。 4、车辆过户变更协助:客户车辆信息变更及过户，售后人员协助客户办理车辆信息变更。 5、交管规费协助缴纳:售后人员定期查询客户车辆交管费用缴纳情况，并协助客户缴纳交管费用。 交管规费 协助缴纳 新车办理车辆过户 牌照协助 变更协助 车辆交通车辆出险 客户 现场协助 电子眼协 助处理 车辆到期保险案件 年检通知代为处理 车辆出险及协助 案件代理 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 四、售后人员的架构以及工作的安排 售后服务是一项繁琐而且没有盈利的工作，对于售 后人员的安排必须是诚诚恳恳、尽心竭力的。而且工 作的安排要合理得当，调配起来才能够充分利用。每 位售后人员要合理的整理自己的客户，当天给公司汇 报自己的工作情况，填写工作日志。对于无法服务的 客户要及时和公司联系，不要漫不经心的对待客户， 对于公司的安排要竭尽全力的去完成。合理的为客户 提供服务，确保零投诉，给公司带来品牌效益。 售后部人员的架构: 售后服务部经理 售后服务责任人 售后服务人员 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 售后服务人员工作总流程: 售后人员整理客户资料 客户出险拨打服务热线 通知客户办理交管服务 现场协助理赔案件跟踪 上门协助处理交管服务 保险赔案的递交 办理交管服务 理赔款项追踪联系客户 办理完成回馈客户 售后人员整理客户资料 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 售后人员车辆出险现场协助服务流程: 客户拨打服务热线 售后人员到达现场 事故现场协助 等待赔款和维修车辆 保险公司理赔洽谈协助 事故车维修安排 理赔资料收集递交 理赔追踪回访客户 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 售后人员保险案件代为处理服务流程: 客户拨打服务热线 售后服务人员上门收取资料 等待理赔款项 理赔资料递交保险公司 理赔款项追踪及回访客户 客户收到理赔款项 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 售后人员车辆出险案件代理服务流程: 客户车辆单方事故出险 拨打客户服务热线 安排售后服务人员追踪上门 等待维修车辆及理赔款项 返回事故现场交由售后人员处理 保险公司查探定损及维修安排 理赔资料的收集及递交 理赔追踪及维修车辆交还 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 售后人员交管协助工作流程: 登记客户的车辆信息资料 车辆到期年检 车辆电子眼及交管规费查询 售后服务专员通知并提醒客户 协助客户年检车辆 收取缴纳费用代为处理 工作完成回馈客户记载工作记录 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 五、 售后服务的计划目标 据需求量分析每个月将有300辆车是需要售后服 务。如果进行合理的人力资源调配，每个售后人员将 会服务更多的客户，为公司带来效益。每个月的客户 持有量有所增加，当然还需要招聘新的售后人员，给 更多的客户服务。平均每增加100万的销售额，就增 加一位售后人员，既能合理的安排工作，又节省的售 后人力资源。全年固定8名售后人员，总服务1800台 次以上，争取能够把续保率保持在60%往上走，来年 稳定的续保客户就将近有2100个左右。另外，在每个 月的服务台数基数上，成每个月50台次的递增，争取 达到全年服务台次为6000台次以上的佳绩。 当然这些服务都需要我们的营销人员和售后人员 去进行宣传推广，推广方式就采用售前和售后推广。 售前推广通过营销人员在联系客户时，自主的向 客户介绍公司的服务，从而达成销售意识。这样方式 非常容易让客户去选择公司，购买公司的保险，享受 我们的服务。客户购买了保险后，就附上售后服务联 系卡片，卡片上简单的介绍我们公司服务的种种，这 样可以让客户记住我们的公司和服务。 售后推广就是向已经购买保险客户进行回访，让 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 客户了解公司现在提供的服务，从而享受我们提供的服务，达到提高服务率和续保率的目的。 当然服务的同时，需要为我们的服务创建一个服务品牌。我们的服务品牌就叫“车管家”。每为一个客户办理保险，就为客户推广我们的服务品牌，这样客户有了品牌意识，自然就会选择我们的公司，选择我们的服务。这样既创建了一个新的服务品牌，又能提高公司效益，达到双收的目的。 我们的服务宗旨是“先做人，再做事”，争取为每一个客户把理赔代理和交管协助的服务做好，把公司的服务品牌“车管家”给创办起来。 关于“车管家”服务的倡导词: 由于车险市场的日渐成熟，为了满足客户多方面的需要，公司现提供车辆年审，驾照年审，车船税，路桥票，养路费，到期提醒，电子眼代消等一系列交管服务。在理赔上也提供人对人，点对点的理赔代理服务，客户可以不用在保险公司理赔上浪费时间，所有的服务不额外收取任何的服务费用。 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 六、 售后服务每月目标细分 每个月的目标: 服务台次: 台次 1月份 300 2月份 350 3月份 400 4月份 450 5月份 500 6月份 550 7月份 600 8月份 650 9月份 700 10月份 750 11月份 800 12月份 850 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 售后人员每月任务安排规律: 按每月300台次: 售后人员甲 售后人员乙 车辆出险现场协助 30 10 保险案件代为处理 50 50 车辆出险案件代理 10 30 车辆到期年检通知及协助 30 10 车辆交通罚款电子眼协助处理 10 30 新车办理牌照协助 10 5 车辆过户变更协助 5 5 交管规费协助缴纳 5 10 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 理赔代理与交管协助服务价格明细: 单位:元 电话营销 车险代理人 车辆出险现场协助 免费 20 保险案件代为处理 免费 10 车辆出险案件代理 免费 按情况定 车辆到期年检 200 200 车辆交通罚款电子眼协助处理 按情况定 按情况定 新车办理牌照协助 免费 30 车辆过户变更协助 免费 30 交管规费协助缴纳 免费 免费 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 七、 售后人员的服务管理细则 为了满足客户获得良好的售后服务，规范售后人员 的行为特制定服务管理细则。售后人员必须服从公司 管理，遵循售后人员的管理，提高服务质量、及 时的完成公司交给的售后任务。 售后服务人员工作: 1、 售后服务部经理:负责售后服务部全面管理工作 2、 售后服务人员:负责公司全部客户的售后理赔及理 赔协助，客户资料整理，客户需求回访，并把客户 的需求回馈给公司 售后服务人员工作细则: 1、 上班整理新增加的客户车辆资料，备份存档，老 客户的资料查阅，车辆年检到期、电子眼罚单回 访客户。 2、 接到客户出险现场协助服务，快速赶到事故现场， 协助客户完成交管手续及办理理赔手续。根据客 户的需要倡导客户到公司合作的汽车修理厂或 4S店进行修车。全程追踪理赔过程，给客户理赔 创下绿色通道。 3、 接到客户车辆出险案件代理服务，立刻协助客户poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 进行现场返回，协助客户追偿保险理赔。给客户 安排维修车辆的修理厂和4S店并追踪理赔过程。 4、 接到客户车辆交管协助方面的服务，和客户约定 好办理时间，上门接收客户车辆或协助客户办理 年检流程及其他服务。接受客户车辆的途中，不 准随意的私用客户车辆，最快的速度办理完整个 过程。 5、 办理客户新车上牌及变更信息时，不得随意增加 客户需缴纳的费用，办理过程中，尽量给客户提 供便捷，不要为难客户。 6、 在服务过程中尽量以最好的质量来面对客户，如 遇到客户转介绍，详细记载后进行客户追踪，追 踪到的客户进行业务跟踪。 7、 在营销人员拓展业务的同时，如遇需要售前服务 的客户，做到能帮则帮，尽量把客户的业务拓成 功。 8、 下班后做好下个轮班的交接工作，没做完的工作 及时的交给下一个轮班去完成，每个班特殊情况 及时和售后服务经理联系。做到当班的工作当班 去完成，大问题花小，小问题化了。 9、 每天严格的做好工作记录，服务内容、服务时间、 服务对象等。按照售后服务表格来填写。(表格如 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 下图)。 10、 为客户售后服务完成后，和营销人员沟通，并告 知营销人员服务内容，以便营销人员做详细记录。 售后服务人员: 1、 售后服务人员在给客户服务的同时必须态度和 蔼，礼貌用语，规范操作，保持和部门的负责人 通讯畅通。 2、 定期回访客户，特别是高端的客户、重要的客户 要以优质的服务态度给客户服务。 3、 如遇到无法解决的问题，应及时的和部门负责人 说明情况，虚心的向客户进行解释。 4、 严格的售后服务的各项工作流程，详细的填写工 作记录。 5、 认真完成负责人交给的任务，和客户进行面对面 的服务，收集客户的需求情报，推广公司的各项 服务。 6、 如遇特殊情况，应向负责人说明情况，以便负责 人重新安排。 7、 在给客户服务的同时，要做到兢兢业业、尽于职 守，按时完成售后服务工作。 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 8、 上岗时必须衣着得体，不要奇装异服，不要不修 边幅。 9、 售后服务工作完成后，必须及时的和负责人进行 消记，以备考核。 10、 售后人员必须遵守职业操守，不要徇私舞弊，不 要私自向客户索取售后服务等其他的费用。 11、 定期或不定期的和营销人员交流服务过程和经 验，以便营销人员可以更好的开展营销工作。 12、 定期参加售后服务知识和理念培训，提高自己的 职业素养。 售后人员工作记录表格: 日期和时间 姓名 车牌号 联系方式 工作记录 服务内容 服务专员 客户签字 2010.12.10 张三 鄂Axxxx 13xxxxxxxx 年审 王五 张三 售后服务工作客户登记表: 日期 车牌号 客户姓名 初登日期 保险期限 业务员 客户电话 业务员电话 2010.12.10 鄂AXXXXX 张三 2009.12.2 2010.12.—2010.12.1 陈四 13XXXXXX 13XXXXXXXX poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 关于售后人员处罚制度 1、 向他人透露公司经营信息，将公司任何客户资料、情报 文件复印/复制携带外出，一般处于开除处分，情节严 重、触犯法律者，移交司法部门依法处理。 2、 与客户发生争吵、谩骂，损害公司形象，予以开除的处 分，对客户使用嘲笑、不耐烦、轻蔑和侮辱等语言或语 气，客户投诉态度不好的，一并罚款20元。 3、 爱护公司的财物，损坏公物照价赔偿，对于故意损坏公 司物品的，处于照价赔偿外另给予100元的罚款。 4、 接到售后任务时，故意延时处理、不处理，或者故意故 意拖延处理时间的，并处于50元的罚款。 5、 售后人员必须24小时保持电话畅通，如发生故意关机、 停机、不接电话等行为，一并处罚50元。 6、 售后人员必须服从领导安排工作，如发生故意顶撞、不 服从管理的，一并处于100元罚款，情节严重的并处于 开除。 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County, 武汉众合四海保险代理有限公司 九、 售后服务计划的实施人 本售后服务计划由公司的总经理进行工作监督， 售后服务部经理进行全程的工作实施和安排，人力资 源管理由公司人力资源部进行调配，营销经理给于工 作的支持和监督。 祝 商祺～ 武汉众合四海保险代理有限公司 售后服务部 poverty alleviation, making stable poverty of village and exit in a timely manner, should support poverty alleviation into, from the ... The stability of families, not simply one off, not only to "help a horse", and "giving a lift" to prevent poverty and returning again. (D) to co-ordinate the configuration resource for poverty alleviation. One hand to work actively towards a superior policy. Central work Conference of poverty-alleviation, Central Government of General transfer payments, various types of special transfer payments involving the people's livelihood, in order to further to poor areas. National Revolutionary development seminars presented "five closely around the", developed to support development and construction of old revolutionary views. Prime Minister Li keqiang on the CPPCC was specifically proposed in the Government work report: "national waste management policies and the people's livelihood projects to impoverished areas." Meanwhile, provinces and cities will also be supporting the introduction of appropriate policies. These policies is very large, the ... ... For counties not only opportunities for poverty eradication, it is catching up, promote the development of opportunities in the surrounding area. Departments at all levels must firmly grasp this golden opportunity, let these opportunities become crucial for poverty eradication not only a powerful lever, also became ... ... Powerful breakthrough to overall development, with overtaking. Other integration-related funds. At the meeting, "two offices" introduced the integration of agriculture-related projects funds giving priority to poor implementation of village-poor tilt, clear integration of the 4 major categories of funds and use of the process. The involved departments, under the unified command of the leading group of poverty alleviation and development in the County,