塞拉维酒店员工手册

塞拉维酒店员工手册 目 录 总经理致辞 ........................................................... 1 第一章 公司简介 .................................................. 3 公司概况........................................................ 3 塞拉维酒店组织架构 ...................................... 4 员工职业规划................................................. 5 第二章 企业文化 .................................................. 6 企业精神........................................................ 6 经营定位........................................................ 6 服务理念........................................................ 6 管理理念........................................................ 7 第三章 职业素养 .................................................. 7 一、基本职业道德.......................................... 7 二、服务意识................................................. 8 三、仪容仪表及行为举止 ............................... 9 四、礼节礼貌............................................... 12 第四章 人事劳动 ......................................... 13 一、人事制度............................................... 13 二、考勤制度............................................... 16 their own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integration of resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win-win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval procedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achieve leveraging the development, ensure that the value of state-owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training of cadres and workers of the existing business, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to respond to market competition, improve management and operation of the market. At the same time, according to the need of industrial development, vigorously the introduction of high-quality management management personnel, and strive to build a high-quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structure optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, especially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog development. 三、劳动纪律............................................... 18 第五章 员工的基本权益 ...................................... 24 一、薪酬...................................................... 24 二、休息权 .................................................. 24 三、假期福利............................................... 24 四、其他基本福利........................................ 27 第六章 奖惩制度 ................................................ 27 一、奖励...................................................... 27 二、过失处分............................................... 29 三、授权与执行 ........................................... 35 第七章 员工申诉 ................................................ 36 第八章 安全保障 ................................................ 36 一、安全...................................................... 37 二、防火...................................................... 38 三、意外事件............................................... 40 第九章 保密条例 ................................................ 41 第十章 修订与解释 ............................................. 42 第十一章 员工回函 ............................................. 43 quality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promotIInt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a high 总经理致辞 亲爱的员工: 您好:欢迎您成为承德塞拉维酒店的一员。非常高兴和大家一起度过每一天的快乐美好时光～希望你们能够在这里充分展示才华、实现人生价值。 塞拉维酒店是一个极具个性特色的文化主题品牌酒店～是承德塞拉维酒店有限公司倾其全力打造的一个明星服务品牌。我们以“时尚、简约、闲适、优雅”为经营宗旨～倡导健康、时尚、休闲的生活理念和餐饮文化,化的管理～精细而差异化的个性服务～引领休闲时尚。塞拉维酒店始终如一地把高品位及完美的服务呈现给每一位顾客～把关怀和爱护奉献给每一位员工。 塞拉维酒店是一个富有生机、活力和凝聚力的集体～始终本着求真务实的态度沿着既定方向来充实和建设这个集体。我们力求使塞拉维酒店成为全体员工实现职业梦想的舞台,成为一个和谐共融的大家庭,成为一所不断学习知识和技能的学校。工作在塞拉维让大家的生活变得快乐～工作在塞拉维让我们的人生变得更有价值～工作在塞拉维让我们共同分享企业发展的成果。 无论你现在入职酒店的何种岗位～只要你愿意和企业一起成长～敬业乐业～努力工作～自觉严格遵守酒店的规章制度和操作规程～做出优异成绩～你就一定有很好的职业发展前景。衷心希望你从步入酒店的第一天起～就能树立起强烈 1policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiequality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepwork of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of stateve levwin principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 的职业责任感和良好的服务意识～不断完善自我～提高自己的服务水平。 我们提供给客户的产品就是服务～服务质量的臻于完美是我们企业的生命线。每一位员工必须承诺:面对顾客谦恭忠诚～积极主动～最大可能满足客人需要,工作中奉献自我～力求完美～绝不对客人说“不”。我希望全体员工能仔细阅读此员工手册～严格遵守酒店的各项规章制度～认真履行自己的职责～完美每一个细节～超越顾客满意。让我们的团队和我们的顾客在塞拉维一起创造和体会生活的美好与惬意～让我们携手共创承德塞拉维酒店有限公司的辉煌: 承德塞拉维酒店有限公司 总经理: 2012年10月28日 tion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot2nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of state 第一章 公司简介 公司概况 承德塞拉维酒店是承德市首家以休闲商务、休闲度假、休闲旅游为个性特色的大型酒店。酒店位于中国历史文化名城承德市中心区域，紧邻承德市最大的天主教堂，距高速路口不到1公里，距世界最大的皇家园林避暑山庄不足2公里，距火车站仅500米。酒店楼高六层，内外以欧式风格设计，总建筑面积达7000平方米，拥有90间客房，可同时入住200余人;设有休闲餐厅，以中餐风味为主，辅之以西餐休闲，并专设10个包间;酒店六楼为VIP专属会所，设有咖啡卡座、书吧和各种文化休闲主题的包间，为高端客户提供专属尊贵服务。 塞拉维酒店命名源于法语“C’est la Vie”，塞拉维是它的音译，其意译为“这就是生活，这就是人生”。“塞拉维酒店”是承德塞拉维酒店有限公司全力打造的服务品牌，公司倾其全力让塞拉维酒店成为一个风格独特、个性鲜明的文化主题品牌酒店。 3policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial d-pond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the conceperaging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 塞拉维酒店组织架构 董事会 总经理 财务总监 总经理助理 行出餐财客后 政品饮务房勤 部部部部部部 quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot4nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition. 员工职业规划 5policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policyowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of indust-t of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the conceperaging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 第二章 企业文化 企业精神 求实、向上、拼搏、团结 经营定位 时尚、简约、闲适、优雅 承德塞拉维酒店是以休闲商务、休闲度假、休闲旅游为风格，个性鲜明的文化主题品牌酒店。酒店以“时尚、简约、闲适、优雅”为主题，引领休闲消费时尚。酒店客房绿色环保，简单中透露着奢华。西点休闲餐厅以西餐为主，中餐为辅，倡导休闲餐饮文化。酒店辟有VIP专属会所，集沙龙、茶饮、西点、阅览、艺术赏鉴、商务会友、商务会谈等功能于一体，立足高端，打造一个高品位的休闲度假场所。 服务理念 完善每一个细节，超越顾客满意。 塞拉维酒店的服务追求专业、精细、真诚、热情、个性，塞拉维要让客人体验到生活的闲适、轻松、快乐、尊贵。塞拉维酒店不仅想顾客之所想，更从顾客的期望之外倾注我们的关怀，所以我们酒店每一个角落的精心布置，每一项服务的专注，都要令每一位顾客喜出望外，要让每位客人发自内 to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot6nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the - 心的满意:“ C’est la Vie，这就是生活，这就是人生～” 管理理念 以人为本，标准化管理，建设一流团队，打造酒店文化 内涵，铸造服务品牌。 用细节关怀、用爱心赏识每一位员工，不断提高员工的服务意识、专业水准，创造有利于员工发展的事业环境，使员工在客人的惊喜中找到富有乐趣的人生，取得最佳经营业绩。 塞拉维酒店是文化主题酒店。富有文化底蕴的环境装饰和布置，具有文化品位的各种服务，各种文化主题的空间和活动，使塞拉维酒店品牌文化内涵日益丰富。 第三章 职业素养 一、基本职业道德 (一)遵守国法和店规。 (二)严守机密并尊重个人(尤其是客人)的隐私权。 (三)对企业忠诚，公私分明，维护企业的利益。 (四)服从上司，尊重同事，讲求团结与合作。 (五)自始至终恪尽职守。 (六)不推诿责任，不文过饰非。 (七)为人公正。 7policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationeraging the development, ensure that the value of statequality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepve levowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -procedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor (八)对内对外永远提供优质服务。 (九)为企业积极促销。 (十)提出建设性意见。 二、服务意识 (一)发自内心深处对客人的尊重是服务意识的首要前提。 (二)客人的合理需求就是我们的责任。 (三)我们是一个团队。我们中间的任何差错就是酒店整体的错。因此绝对不可内部相互推诿。 (四)微笑、主动、热情、礼貌是款客的起码态度。 (五)对外部客人的服务应优先。 (六)对客人的“失态”与“激动”，要保持高度的职业性:克制忍耐，不卑不亢，积极处理(包括及时报告)。当同事在处理客务关系遇到麻烦时，应主动积极地协助、保护和补台。 (七)客人不满意甚至投诉，绝对不能回避，而是必须立即真诚道歉;万不得已不作辩护性的解释;同时马上行动，尽量满足客人的正当需求。如遇到棘手的问题，例如客人的要求 不甚合理，不能由你来说“不”，要立即报告上司来处理，同时要安抚客人(包括行动)，稳定事态。 (八)无论你的职责和岗位是什么，凡客人有求助，绝 -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot8nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the 不推脱，而是一定要设法提供帮助，至少亲自为客人找到最直接解决问题的人和部门。 (九)除必须提供基本服务之外，本酒店推行以优质服务为宗旨的“超越宾客满意”。 我们对优质服务的诠释为: 1.不拘陈规，恰到好处地提供所需服务; 2.致力于令宾客满意的个性化细微服务; 3.重职责，轻分工，提供一步到位及时的服务; 4.主动替宾客着想，提供必需或合理的延续服务; 5.通过服务，自然地表达出一种令宾客感受到的真诚与关怀; 6.对客人的不满及时化解，补救不足。 三、仪容仪表及行为举止 (一)仪容仪表 1.工作服 工作服应无污渍、无破损、扣子无缺少或松动，裤子和衬衣应褽烫整齐，扣子和领结应系紧，衬衣下摆应扎入裙内或裤内，不可挽起袖口或裤脚。 2.胸针及装饰物 只有经酒店批准的胸针才可以在工作时佩戴。例如:工 9policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial d-pond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the conceperaging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 牌、特殊标志。 3.鞋 除特殊工种外，穿黑色小跟皮鞋(女忌用时髦型的);鞋应擦亮，美观，无破损;在酒店行走时不能踩出响声，鞋不能钉铁钉或铁掌;不允许穿露脚趾的鞋;工作鞋上不允许有与工作服不符的过分装饰。 4.袜子及内衣 男员工:颜色以自然、不透过工作服为宜。穿着的内衣应合体，不可从领、袖及裤口处露出。干净的黑色袜子不带有非黑色徽章或标志。 女员工:整洁合适的内衣以不影响工作服的外观为宜，穿着的内衣应合体，不可从领、袖及裙下露出。穿着肉色的紧身薄丝袜，无脱丝，无破损。 5.头发 头发应干净整洁无异味、无油污、无头屑、无发胶残屑。 男员工:整洁自然色的头发;头发修剪整齐，两侧不可超过耳朵和衣领的任何部位;发型前后与两侧应平整匀称;不允许剃光头或留怪异发型。 女员工:头发应梳理整洁呈自然色，发型美观大方、易保持;整体发型应匀称、成比例;到肩的长发应用深色无多余装饰的系发带束起;餐饮部女员工留长发者必须盘起; 前 -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot10nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the 额刘海应在眉毛以上。 6.指甲 干净的指甲是非常必要的，客人从我们手的清洁来评价酒店的卫生状况。指甲应整齐且不超过手指边缘;不允许擦有色指甲油。 7.面部 应保持清洁，健康的状态。眼睛无分泌物，鼻毛不外露。男员工不得蓄须，留鬓角。女员工应化淡妆(不可涂深色或冷色调的口红和眼影)。女员工用餐后需及时补妆。 8.首饰 只允许戴一枚结婚戒指和普通式样的手表;不允许佩戴手链及其它装饰物。 男员工:不允许佩带任何饰物。 女员工:只允许戴一对耳饰:耳饰应为式样简单成对的金、银或与工作服相符的颜色;不允许佩戴悬垂式或环式耳饰;耳饰的直径不得超过1厘米。 餐饮部厨师:在工作时厨师不准戴任何首饰及手表。 9.个人卫生 勤洗澡，经常洗手。早晚刷牙，饭后漱口。不吃异味食品，工作时不吃口香糖，不吃零食。避免使用过量的香水。 11policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationeraging the development, ensure that the value of statequality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepve levowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -procedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor (二)行为举止 1.用自然伸开的手指向客人，不得用手指指点客人; 2.在公共区域打哈欠时，应用手遮在嘴前; 3.咳嗽或擦鼻涕时，应用手遮住且避开客人和食品并洗手; 4.在出入门口、电梯口时，永远让客人先走; 5.从客人身边经过时，应保持目光接触并微笑问好; 6.不要在公共区域将手插在口袋里; 7.不要在公共区域挖鼻孔; 8.不要在公共区域摸自己的脸或头发; 9.不要大声喧哗; 10. 不要在公共区域瘙痒。 四、礼节礼貌 (一)保持微笑。 (二)使用敬语。 (三)尊重客人的次序、时间、空间和隐私等普遍价值观。 (四)说话的音量以相互能听见为准。 (五)使用标准的工作语言(普通话和英语)或客人熟悉的语言。忌在客人面前使用客人听不懂的语言对其他人讲话。 (六)除服务需要，不要随便参与客人之间的交谈，更不要议论客人或对客人的言行露出不适当的反应。 ncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot12nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of high (七)对客人和同事要主动问候，但要注意不要贸然打搅(比如对方在打电话或与人认真交谈时，等等)。 第四章 人事劳动制度 一、人事制度 (一)招聘标准 酒店招聘员工主要原则是基于应聘者对相关职位的适应性，以个人品行以及其对该项工作的知识和经验作为甄选标准。 (二)用工制度及劳动合同 根据合资企业用工制度，本酒店录用的所有员工一律实行劳动合同制，所签定合约具有法律效力，双方必须严格遵守，合同期满时将自行终止。 (三)合同的延续 劳动合同期限一般为1年，合同期满前30天，行政部将致函于部门，由部门经理与员工商讨续签事宜，在双方同意的情况下办理续签手续，若有一方不同意续签合同，需在合同期满前30天以书面的形式对方。 (四)试用期 1. 员工在正式聘用前须经过试用期，试用期长短视合 13policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy -re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to reseraging the development, ensure that the value of stateof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training ve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 同期限而定，试用期内若员工的劳动能力及工作表现未能达到酒店的要求，经培训仍不能胜任工作的，酒店有权延长试用期或解除劳动关系，延长的试用期不能超过三个月。 2. 在试用期内员工欲解除合同，执行员工培训协议。 (五)正式聘用 1. 试用期满前，由员工直属主管对员工的工作表现作出考核评估，评估结果符合酒店录用条件者，由所在部门按程序报批至行政部，受雇为正式员工。 2. 员工自入职之日起签定劳动合同，员工欲在合同期内解除合同，须提前30天以书面形式通知酒店行政部。 (六)工作时间 1. 员工每天实际工作时间依据岗位性质而定，具体上下班时间及休息日由酒店根据实际情况决定。 2. 酒店可视营业状况的需要，要求员工加班或调派到其它部门负责临时工作，超时工作酒店将给予相应假期补休，或根据劳动法规定发放相应报酬，加班的确认需由相关部门经理批准。 (七)薪酬 1. 工资制定 (1)员工工资根据酒店各工种、等级制定，分试用期工资和正式聘用工资。 construction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot14nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense o (2)新入职或调职的员工，需经过一至三个月试用期，试用期内领取其职级试用期工资。 (3)员工试用期满时将由其主管领导对其做出一次全面评估，评估结果报至行政部待审核批准。 2. 工资支付 (1)工资实行月薪制，工资将通过银行转入员工个人工资帐号，如遇节假日顺延。 (2)工资为员工个人所得，因各有差异员工应加以保密。 (八)调职与晋升 酒店将按业务发展需要，员工的工作表现、品德及资历、员工的工作能力及潜质对员工的职务或部门作适当的调整;员工本人也可向部门主管提出调职申请，所有调职与晋升均须部门和行政部协商，并经相关部门经理批准。 调职或晋升后前一至三个月为试用期，试用期满后如工作表现达到酒店要求者，则酒店予以委任。 (九)员工离职 1. 辞职 员工若在合同期内要求辞职，须提前一个月以书面形式通知酒店，经所在部门主管、经理批准，转行政部及总经理审批;试用期内辞职的员工及临时工，须提前7天以书面形 15policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy -re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to reseraging the development, ensure that the value of stateof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training ve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 式通知酒店。 2. 辞退、解聘或开除 因违反酒店规定，符合《员工手册》立即开除条例者，酒店将给予辞退、解聘或立即开除而无需任何补偿，并且保留酒店通报权利。 3. 解除合同/终止合同 若因营业条件变更或其他原因需要时，酒店有权按劳动合同的有关条款办理。 4. 手续办理 员工不论以何种理由离职(辞职、开除、终止合同)均应在最后工作日后7天内领取《解除合同证明》及办理离店手续，方能得到应发工资，否则所造成的后果自负。 (十)考核与评估 员工入职、转正、调配、晋升、表彰、奖励等，以及管理人员职责履行应以考核评估为依据。考评人员应认真负责、公正、客观、不可徇私及掺杂个人感情。考评资料由行政部存档并作为人事变动的依据之一。 二、考勤制度 (一) 考勤记录 酒店实行电子考勤机考勤与人工考勤有机结合的方式。考勤表是财务部制定员工工资的重要依据，负责打考勤的人 construction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot16nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense o 不得徇私舞弊。 (二) 考勤类别 1. 正常出勤:按要求时间出勤。 2. 迟到:凡超过上班时间5—30分钟未到工作岗位者，视为迟到，将被扣罚5—30元。 3. 早退:凡未向主管领导请假，提前5—30分钟离开工作岗位者，视为早退，将被扣罚5—30元。 4. 旷工:凡属下列情形之一者均按旷工处理。 (1)迟到、早退一次时间超过30分钟或当日迟到、早退时间累计超过30分钟者，按累计缺勤时间的2倍处理;超过2小时按旷工1天处理。 (2)未出具请假证明者，按实际天数计算旷工。 请假逾期返回工作单位者按实际天数计算旷工。 (3)轮班、调班不服从安排，强行休假者，按实际天数计算旷工。 (4)请假未经批准，擅自离岗者，按实际天数计算旷工。 (5)不服从工作调动，按未到岗实际天数计算旷工。 (6)不请假离岗者，按实际天数计算旷工。 (7)旷工采取3倍罚款办法。 5. 请假 re optimization17quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structupolicy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy -quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 员工因非店方因素不能到岗者，须事先填写《请假申请表》，经批准后方可生效。 三、劳动纪律 (一)行为准则 1. 遵守本酒店《员工手册》及其他规章制度。 2. 主动、热情、礼貌、耐心、细致、周到地为宾客服务，不做有损宾客利益和部门声誉的事。 3. 熟知酒店和本部门的主要服务项目，能随机应答宾客的有关问题。 4. 爱护酒店的一切工作用具，定期保养，不得损坏公物;在保证工作质量的前提下，节约各类材料、用剂，降低费用，延长设备寿命。 5. 各级管理人员须做到尽心尽职，现场督导，严于律己，做员工表率，不得以权谋私，以情违章。 6. 严格按照各部位班次表上班、休假，提前到岗上班，以便有足够的时间更换制服，准时签到。 7. 不能无故旷工，因有事不能前来工作(或在岗因事不能继续工作)，应事先请假，如果迟到要先向主管说明理由方能上岗;调班必须经过主管领导同意。 8. 如有家庭住址、通讯方式、婚姻状况、婴儿出生、学历等私人情况发生变化，应及时向行政部汇报。 owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot18nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing 9. 凡是个人在工作中遇到的疑难问题要首先向领班报告，假若不能解决，再由领班向上级主管汇报。 10. 坚守工作岗位，不得擅自进入其他工作区域与其他服务员一起工作或交谈(遇有特急任务得到主管的委派除外)。 11. 非工作时间不得在楼层和酒店其他区域逗留和休息，影响他人工作。 12. 服务员不得携带包裹进入工作区域，客人遗留物品一律上交部门。 13. 工作中注意说话轻、走路轻、操作轻。 14. 谈吐得体、态度温和，不得高声喧哗或扎堆聊天，不得与宾客争辩，宾客有无礼言行时，应克制忍让，报告上级妥善处理。 15. 对部门工作有意见或建议应通过正当渠道向上反映，不乱做评论，不得造谣中伤其他员工。 16. 根据时间、场合有礼貌地向宾客打招呼，尽可能称呼客人姓氏和职称。 17. 在岗工作期间严禁接打私人电话。 18. 在酒店任何地方看到杂物均须拾起。 19. 保持工作区域每一个地方都干净、整齐，包括防火楼梯和员工出入口。 19policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy -re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to reseraging the development, ensure that the value of stateof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training ve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 20. 客房服务员在离开客房时，须将客人离开忘记关上的灯、电视关上。 21. 在酒店内发现任何物品损坏、丢失或其他异常现象立即报告上级管理人员。 22. 如发现客人在酒店内吵闹、生病或醉酒，立即通知上级管理人员。 23. 在任何情况下都不要把小块的肥皂或任何东西扔到恭桶里去。 24. 工作前、下班后将工作区域清理干净，布置整齐。 25. 客房服务员不得将布草当抹布使用。餐饮服务员不能将口布，台布等当抹布使用。 26. 不得在客区坐卧沙发，使用客桌、客椅、电话等客用设备。 27. 不得接听、拔打住客房内的电话。 28. 客房服务员工作时撤出的脏布巾不得放在地面上，应放入工作车上的脏布巾口袋内。 29. 不要向客人或无关人员提供有关酒店管理和其他客人的秘密。 30. 若在房间或公共区域内发现老鼠、昆虫、蟑螂，迅速报告上级管理人员。 31. 对客人额外的要求:如加椅子、毛毯、枕头、拖鞋等 construction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot20nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense o 应立即报告客房服务中心登记。 32. 严禁向客人索要或变相索要小费。 33. 各部员工必须树立强烈的服务意识，努力为宾客提供优质服务，对于宾客的正当要求不可拒绝。 34. 各部员工必须努力钻研业务技能，以便为宾客提供更加专业、标准、人性化的服务。 35. 酒店或部门组织的培训及会议，不得无故缺勤。 (二)员工设施使用 1. 上下班出入酒店须经员工通道，同时还应配合安保部门对物品出入的检查。 2. 更衣柜仅限本人使用，不可私自调换或转让。除存放工作制服和个人随身的必带物品外，不得存放酒店的其他财物，否则视为偷拿。更衣柜钥匙如有丢失，须报行政办公室处理，不得擅自砸、换锁。员工离职时应将更衣柜钥匙交回行政办公室。 3. 不得私换工牌或借戴他人工牌。 4. 入住员工宿舍须遵守宿舍管理规定。 5. 不得擅自允许外人使用员工设施，包括离职后的员工。例如更衣柜、宿舍等。 6. 爱护公物。 21policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy -re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to reseraging the development, ensure that the value of stateof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training ve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 7. 发现异常，例如损坏、严重妨碍，甚至危及安全等现象，应及时报告。 (三)区域行为规范 1. 前台区 (1)着工装，佩戴酒店配给本人的胸牌、其它标识物或必备物。 (2)着装、化妆和饰物、个人卫生等要符合标准。 (3)行为举止要检点，不可有嬉闹、玩耍、睡觉和其它不文明不礼貌的行为。 (4)不可酒后当值。 (5)不可饮食(包括零食)、吸烟、嚼口香糖等。 (6)不可擅自使用客人的设施或用品，如电梯、卫生间、客房、餐位、休息区、家具和配用品等等。 (7)非因工作需要，不可擅自进入客人的区域，尤其是客房、包间。 (8)不可擅自串岗或使用职责范围以外的空间、设施与用具等。 (9)不可擅自会见私客。 (10不可着工装出店外。 (11)不可当值时干私活和做与工作无关的事。 2. 后台区 -according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot22nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s (1)行为要检点，不可喧哗、嬉闹、睡觉、不爱惜公物、破坏清洁卫生，更不可打架或辱骂等，也不可有其它不文明不礼貌的举止。 (2)不可擅自会见私客。 (3)下班后不可在店内游荡。 (4)不可酗酒后当值或滋事。 (5)只能在指定的地方和时间内进食、吸烟、盥洗或休息等。 (6)不可当值时干私活或做与工作无关的事。 (7)不可擅自串岗和使用其它工作区域与空间、设施与用具等。 3. 其他 (1)酒店区域内的拾遗，一律交行政部处理，不得私匿。不属于自己的物品，即使是遗弃的，也不可擅自据为己有。 (2)个人财物除随身必需用品外，其他物品不允许带入酒店。非个人物品带出酒店，须出具出门证。 (3)严禁私自配制酒店钥匙。 (4)员工个人如涉及店内工作或事务须与酒店交涉，不可擅自找他人(亲属或外人)出面干预。 (5)员工因工作业务关系得到的店外礼品(包括钱和物)， pond to market competition, improve management and operation of the market. At the same time, according to the need of indust23policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 必须上交行政部统一处理，不应私匿 。 第五章 员工的基本权益 一、薪酬 实行月薪制，16日发放工资，并由酒店代扣代缴法定的税费。 二、休息权 每月两天的带薪休假及国家法定节假日，因工作时间调整员工的补休将由酒店统一安排。员工额外劳动报酬将按劳动法规执行，未完成核定任务而造成拖时，不能作为加班。 三、假期福利 (一)休息日及法定节日 1. 员工享受每月两天的带薪休假。 2. 按国家规定，员工每年可享受11天的法定有薪假期，即公历元旦1天，春节3天，清明节1天，五一劳动节1天，端午节1天，十一国庆节3天，中秋节1天。 3. 员工因工作需要在休息日工作，应本着合作的精神执行并在三十日左右安排休息日替补或补薪方式解决。 4. 凡员工欲互相交换休息日或调整上班日期，必须经部门主管同意，部门经理批准，否则做擅离职守论。 according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot24nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s- (二)年假 与酒店签有劳动合同或协议的员工可根据在酒店服务的年数享有不同天数的年假。服务年数为两年以下的员工无年假;服务年数(含试用期)为两年以上的员工每年享有3天年假; 工作满五年享有5天年假;工作满十五年的员工每年享有10天年假;年假一般安排在酒店营业不繁忙时使用，申请年假时，需提前一周提出申请，由所在部门同意，报行政部批准，经理以上人员须总经理批准后生效。年假当年有效，一律不得累转下年。女员工休产假不再享受当年年假，已休的年假在次年减除，如产假跨越2个年度，则停止享受其中一年的年假。病、事假、工伤等缺勤一个月次年扣除一天年假，依次类推。员工当年如休婚假或其他各类假期满二十天者，不再享受年假。 (三)病假 员工在工作时生病，应先得到部门经理的允许后方可去治疗。紧急情况下，员工可以直接到最近的正规医院就诊，除需住院外，员工须于上班的当日到所在部门请部门经理核查医 院出据的医疗证明并签字。申请病假必须提交以下文件给所在部门，以便获得所在部门和行政部的认可:酒店指定医院的病假条、病历、处方和收款收据。病假只有在完成正 25policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationeraging the development, ensure that the value of statequality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepve levowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -procedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 规的 手续之后方可被认可，否则被视为旷工。病假期间无薪。 (四)事假 如遇特殊原因需请事假者，必须提前填写假期申请表并被批准后，方可休假。事假期间没有薪金。请注意，出勤对您的提升很重要，它是评估您工作表现的标准之一。因此，尽量只在紧急情况下申请此假期。 (五)产前假/产假 凡在酒店工作满一年并符合国家有关规定的正式女员工，孕期及产后享有无薪假期。前部区女员工，怀孕3个月之后，可申请休产前假或由酒店适当调换工种(视酒店实际营运情况而定)。后部区女员工，怀孕满6个月后，可申请休产前假。符合规定的正式女员工可享受98天产假。 (六)丧假 员工的配偶、父母、子女去世，可享受两天有薪假期。 (七)公假 凡经酒店管理层和有关方面批准的外出接受培训、参加会议等均按规定享受有薪公假待遇。 (九)工伤假 凡因公受伤，必须在24小时内填写工伤事故单，经所在部门和行政部核实后，报销医疗费。 business, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot26nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urge 四、其他基本福利 (一)与酒店签订劳动合同的员工，由酒店代其办理养老保险、工伤保险和医疗保险。 (二)为当值员工提供工作餐。 (三)向员工提供工作制服。 (四)向外地来店务工且无住所的员工提供住宿设施。对夜班员工和部分管理人员提供临时宿舍。 (五)向员工提供其他必要的设施。 (六)遇有特殊困难的员工可以向酒店申请紧急援助，例如家中突遭不幸、天灾人祸等。酒店视情况给予援助。 (七)管理人员和部分岗位员工还可享受相关的福利待遇。 第六章 奖惩制度 一、奖励 (一)奖励细则: 1. 嘉奖(同时奖励人民币50元) (1)提出开源节流、提出有利酒店发展的合理化建议，并取得一定效果者; (2)工作中表现较好，在本部门起到表率作用者; (3)节约酒店资源，制止浪费，为酒店挽回巨大损失， 27policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial d-pond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the conceperaging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 事迹突出者; (4)推销成绩突出，为部门创造佳绩者; (5)参加公司组织的活动，为本部门争得荣誉者; (6)服务热情，团结同事，综合成绩优异，被评为季度优秀员工者; 2. 记小功(奖励人民币100元) (1)优质服务或拾金不昧(视情况而定)为酒店争得社会荣誉者; (2)及时发现事故苗头，防止重大事故发生者; (3)遇有紧急事故，勇于负责，举措得宜者; (4)检举违规或损害酒店利益的人和事，经查证属实者; (5)被评为季度优秀班组，带领班组获得集体荣誉者; 3. 记大功(奖励人民币150元) (1)对改善经营管理，提高服务质量，经济效益有较大贡献者; (3)见义勇为、保护国家、酒店、客人生命财产安全者; (4)参加对外活动表现优异，为酒店争得荣誉者; (5)在酒店开展的各项活动，表现突出，成绩优秀者; (6)积极拓展业务市场，业绩显著者; (7)维护财务纪律，制止贪污挪用公款行为，或其他营私舞弊行为，使公司避免较大的经济损失的; trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot28nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu- (8)与上述性质相同的其他行为; 4. 晋薪、晋职(奖励人民币200元) (1)工作表现一贯优秀，为公司创造重大经济效益者; (2)对改善经营管理，提高经济效益有突出贡献者; (3)对酒店有特殊贡献，足为全酒店同仁表率者; (5)被评为季度优秀部门者; (6)其他有利于酒店或公众利益，有具体事实的部门和个人，均可申报获得上述各项奖励; (二)审批程序 由部门主管、经理以书面形式呈报行政部，行政部对事实进行查证并提出奖励意见，经总经理核准后执行。 (三)奖励原则 应从员工的“德、能、勤、绩”等方面进行综合考量，要求有具体事例，严禁搞平均主义。 二、过失处分 过失处分分为:口头警告、书面警告、最后警告、解聘(解除合同) (一)造成客人不满 1. 同客人吵架或当客人的面争吵(一次解聘) 2. 对客人粗鲁或顶撞客人(一次解聘) pond to market competition, improve management and operation of the market. At the same time, according to the need of indust29policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 3. 向客人索要或暗示希望得到小费(一次解聘) 4. 为个人目的向客人多收或少收或更改帐单/收据(一次解聘) 5. 在服务中漫不经心(第一次书面警告，第二次最后警告，再有解聘) 6. 欺骗或骚扰客人(一次解聘) 7. 客人投诉(第一次口头警告，第二次书面警告，再有解聘) (二)工作马虎能力不足 1. 工作推诿、懈怠，工作被动导致服务工作受影响，财产损失或客人投诉(第一次口头警告，第二次书面警告，再有解聘) 2. 上班时做与工作无关的事，如下棋，打牌，打麻将，看电视等(第一次最后警告，再有解聘) 3. 酒后上班(第一次最后警告，再有解聘) 4. 工作时饮酒或睡觉(一次解聘) (三)随意使用酒店客人设施 1. 未经许可使用客人设施，如电梯、休息室或餐厅(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 2. 未经许可使用酒店电脑、国际/国内直拨电话或其它设 business, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot30nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urge 备(第一次最后警告，再有解聘) 3. 为个人目的下班后在酒店逗留(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 4. 未经酒店或客人许可进入客房(第一次最后警告，再有解聘) 5. 未经许可在酒店兜售物品(第一次最后警告，再有解聘) 6. 未经许可复制酒店钥匙(一次解聘) 丢失酒店万能钥匙(第一次最后警告，再有解聘) (四)对酒店或客人造成损失 1. 未遵守酒店经营程序，导致酒店、客人或员工损失(第一次书面警告，第二次最后警告，再有解聘) 2. 故意浪费酒店财物，如餐具，食品，纸张等(第一次书面警告，第二次最后警告，再有解聘) 3. 毁坏酒店、客人或员工的财物(一次解聘) 4. 制造或传播有损酒店、客人或员工的闲言碎语(第一次最后警告，再有解聘) 5. 未经酒店许可受雇其它公司或从事其它工作(一次解聘) (五)个人仪容仪表、更衣橱及制服 31policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy -re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to reseraging the development, ensure that the value of stateof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training ve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 1. 个人的仪容仪表没有达到酒店要求(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 2. 不遵守员工更衣室规定(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 3. 不遵守酒店着装规定，如工作时不配戴胸牌(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) (六)迟到/旷工 1. 上下班不按时打卡或签到(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 2. 无故迟到(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 3. 工作时在工作地点以外地区游逛(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 4. 未经许可更改工作班次(第一次书面警告，第二次最后警告，再有解聘) 5. 未通知有关人员而无故缺勤一天(第一次最后警告，再有解聘) 6. 工作时干私活(第一次最后警告，再有解聘) 7. 在未通知的情况下，无故缺勤连续两天或全年累计两日(一次解聘) (七)态度/礼貌 business, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot32nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urge 1. 违反酒店礼貌规定(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 2. 在公共场所制造噪音或有其它干扰他人的行为(第一次口头警告，第二次最后警告，再有解聘) 3. 违反/拒绝接受酒店/主管的决定、指示、政策或工作程序(第一次最后警告，再有解聘) (八)员工餐厅 违反员工餐厅规定(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) (九)吸烟 在非吸烟区吸烟(第一次书面警告，第二次最后警告，再有解聘) (十)个人卫生/环境卫生 1. 随地吐痰，乱扔废弃物及其它不卫生习惯(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 2. 不维护工作区域、员工宿舍、更衣室等地点的卫生(第一次口头警告，第二次书面警告，第三次最后警告，再有解聘) 3. 故意不向酒店报告自己的传染性疾病(一次解聘) 4. 不参加酒店或政府有关部门规定的定期体检(第一次 33policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial d-pond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the conceperaging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 最后警告，再有解聘) (十一)酒店安全 1. 违反酒店/国家防火规定、安全政策等(第一次最后警告，再有解聘) 2. 进出酒店时拒绝保安检查(第一次书面警告，第二次最后警告、再有解聘) 3. 未经许可进入非公共区域(第一次书面警告，第二次最后警告，再有解聘) (十二)不诚实不道德行为 1. 在员工考勤上弄虚作假(一次解聘) 2. 报告工作时不诚实(第一次最后警告，再有解聘) 3. 拾遗不交，据为已有，如现金等(一次解聘) 4. 收取佣金或贵重礼物不向管理人员报告(一次解聘) 5. 同酒店客人进行个人交易，从而与酒店利益发生冲突(一次解聘) 6. 参与不道德活动(一次解聘) 7. 在酒店质量监测活动中有弄虚作假等欺诈行为或知情不报、管理不善(一次解聘) (十三)偷窃行为 1. 拿取/食用酒店或客人的财物、食品或饮料(一次解聘) 2. 骚扰、欺辱，危害酒店客人或员工(一次解聘) f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot34nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, 3. 斗殴或怂恿打架斗殴(一次解聘) 4. 行贿受贿(一次解聘) 5. 从事任何违法活动，如赌博，盗窃等(一次解聘) 6. 违反国家法令(一次解聘) (十四)备注 1. 酒店有权判定上述违纪行为的严重程度，并可一并处以罚款、降职、降薪等处分。 2. 员工犯有上述未包括的其他违规违纪行为，酒店将保留酌情处罚的权利。 3. 根据《劳动合同》，因违纪而解聘(解除劳动合同)的，酒店不付任何赔偿。 4. 在第一次口头警告处分有效期内重犯类似错误者，将给予书面警告处分。 5. 在第一次书面警告处分有效期内再犯任何错误者，将给予最后警告处分或解聘。 6. 处分的有效期:口头警告3个月;书面警告6个月;最后警告12个月。 7(特殊规定:基层员工不许携带手机上岗，一次罚款100元。 三、授权与执行 35policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espeof cadres and workers of the existing business, firmly establish the concepfor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to res-eraging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 1. 基层员工的升降由部门和行政部共同审批，并由行政部签发任免通知生效;主管及以上人员的职位升降由部门提议，行政部审核，报总经理签发任免通知生效。 2. 基层员工的过失签认由部门审批执行，并向行政部报备;主管及以上人员的过失由总经理审批和执行;所有解聘(解除合同)处分报总经理审批。 3. 若员工拒绝在违纪处分报告上签字，而行政部审核后，认为部门的处分意见正确，行政部经理签字后，该纪律处分同样生效。 4. 执行纪律情况特殊者，根据总经理办公室决定执行。 第七章 员工申诉 若员工不服任何行政决定或处分，可直接向上一级主管领导反映，也可以直接以口头或者书面形式提出申诉。员工的申诉应当得到及时答复。接访人员须在接到员工申诉3日内展开调查，7日内给予答复。在改变决定之前，仍按原决定执行。员工所申诉意见将根据本人要求予以保密。 第八章 安全保障 为确保宾客、员工及酒店财产安全，全体员工必须牢记: -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot36nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the “没有安全就没有事业，没有安全就没有正常经营保障，没有安全就没有个人生存空间，没有安全就没有人类幸福生活。”全体员工应时刻加强安全意识培养。 一、安全 (一)全体员工必须遵守酒店的保安制度，时刻以“安全第一,预防为主”为准则。 (二)未经批准，员工不能将亲友或无关人员带入工作场所及留宿。 (三)上班前，下班前要认真检查工作区，及时消除不安全隐患，确保酒店宾客及全体员工的生命财产安全。一旦出现危险情况、发现事故苗头或闻到异味，应立即报告所属部门主管、经理或值班经理，切忌疏忽大意。 (四)严格执行访客登记制度，发现宾客中有携带可疑物品及神态反常者，应立即报告保卫部门。 (五)不与客人的小孩亲呢、玩笑或耍逗，避免意外事故发生。 (六)熟悉安全通道和出入位置，熟练使用各种灭火器材。 (七)员工上下班时应主动接受保卫人员的安全检查。员工使用的更衣柜应随时接受保卫部门的当面检查。 37policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationeraging the development, ensure that the value of statequality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepve levowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -procedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor (八)员工工作用钥匙及更衣柜钥匙要妥善保管，不得遗失。 (九)如发现形迹可疑或有不法行为的人或事，立即报告保卫部门。 (十)拾到客人遗留钱物，一律上交。 (十一)认真贯彻执行“谁主管谁负责，谁在岗谁负责，谁操作谁负责”的安全岗位责任制。 (十二)严格吸烟管制，不准在库房或存放易燃品、员工宿舍等地点吸烟，不准乱扔烟头、火柴棒。 (十三)严禁在工作场所和员工宿舍私自安装各种电器设备，乱架电线，对客人电器设备应进行经常性检查。 (十四)严禁将枪支、弹药、有毒物品、易燃易爆物品带入酒店，发现上述物品时，要及时报告领导。 (十五)不准擅自动用、拆卸各种消防设备和消防工具。 (十六)不准将大数额现金及贵重物品存放更衣柜内或办公室。 (十七)熟知酒店、所在部门、所在岗位安全防范重点部位，加强安全检查，严格遵守安全操作规程和安全责任制。 (十八)认真执行《食品卫生法》，严防食物中毒。 二、防火 酒店保安部门应牵头组织由各部门人员组建的义务消防 -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot38nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the 队，做出紧急防火预案，并组织企业全体员工定期进行模拟演练。 在酒店内部，各部门如工作需要执行明火作业，应向保安部门申请动火证明，经批准后方可作业。作业现场应有保安人员携带消防器材陪同。 如遇有火警发生时，无论大小必须按下列处理: (一)保持镇静，切勿惊慌，向直属领导报告，如火情较大，发展迅速，应立即拨打总机报警电话，报警时讲清火灾具体地点、燃烧物品、火势大小、报警人姓名和岗位，听从指挥，引导客人转移。 (二)打开应急灯，切掉电源，关闭防火门窗。 (三)及时通知消防中心，讲清火警地点、燃烧物质、火势情况及本人姓名、工号并报告总经理及有关人员。中控室电话“8888” 。 (四)利用就近灭火器迅速将火扑灭。 (五)严禁用水、泡沫灭火器灭因电源和油锅引起的火灾。 (六)若火警可导致生命危险时，则应及时疏导有关人员撤离现场，使用楼梯及防火通道。酒店消防中心应保证24 小时设专人值班，遇有火警及时处理，熟记火警电话。 39policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationve levquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achieowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of statework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor (七)在火灾现场要提高警惕，防范不法分子乱中作案。 (八)禁止在客人区域、公共区域、办公室内吸烟。 (九)必须绝对服从火灾现场最高管理者的指挥，奋力扑救，积极灭火，发扬献身精神。 (十)未经酒店最高领导批准，任何人员不得擅自拨打“110”报警电话和“119”火警电话。 三、意外事件 (一)如遇发生意外，视情况分别通知所在部门经理或有关部门酌情处理。 (二)通知总经理、值班经理、保安部门，加强警卫，警告其余人员勿靠近危险区。 (三)在紧急情况下，全体员工必须服从总经理指挥，鼎力合作全力保护国家、集体及个人生命财产，保证酒店业务的正常进行。 (四)自觉维护现场秩序，保护好现场。 四、安全指导方针 (一)热烧伤:迅速离开现场,衣服着火者,应立即卧倒,在地上慢慢打滚或用水、土等灭身上之火，或立即将着火衣服脱去，切勿直立奔跑、呼喊以助长燃烧引起呼吸道烧伤，也不要用双手扑火。 (二)沸水、蒸气烫伤，立即脱下或剪开衣袖、裤袜， owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot40nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing 然后将湿衣服、裤袜脱去，肢体可浸与冷水中以减轻疼痛、进行伤口包扎、立即涂抹烫伤膏，情况严重者送往医院。 (三)热油烫伤，立即脱下或剪开衣袖裤袜，向伤处涂醋或涂抹烫伤膏，情况严重者送往医院。 (四)灼伤创面如严重而须保护的，用纱布包扎，如无纱布可用清洁床单、被单、新桌布、衣服等包裹转送医院。 (五)皮肤烧、烫伤后，忌饮白开水、忌运动，避免因出汗导致皮肤感染。 第九章 保密条例 酒店的机密，关系酒店的生存和发展，每一位员工都应当恪守职业道德，严守公司机密，不在任何场合无意或故意泄露酒店机密(包括酒店人员向非酒店人员泄露，酒店管理人员向非管理人员泄露，本岗位人员向与本岗位无关人员泄露)。如若泄露酒店机密，一经发现，将扣除泄露人在公司的全部款项并将其辞职;如因泄露的机密机关重大，致使公司工作被动，利益受损，公司还将对泄露人采取非常严厉的制裁。公司的机密包括以下内容: 一、营业情况，酒店的财产状况; 二、现有酒店人员配备; 41policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiequality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-evelopment, vigorously the introduction of highrial dpond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepwork of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval owned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of stateve levwin principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 三、各项规章制度; 四、未发布的促销广告; 五、未公布的人员处分预案，人员调整构想; 六、业务发展构想; 七、购入的各种原料，物产的场所和价格; 八、菜肴的烹调手法，应季菜肴的构想及品种; 九、员工薪酬。 第十章 修订与解释 酒店可根据业务及管理的需要对《员工手册》进行修改和完善，本手册之最终解释权归承德塞拉维酒店有限公司。员工如有疑问，可直接向行政部咨询。本手册自发布之日起实行。 re optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot42nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings i evelopment, vigorously the introduction of high43policy, projects and funds, enterprise and industry group mission to promote leapfrog development.cially the policy of industrial development, financial investment policy, financial policy and tax policy, and actively seek espefor policy. Serious research about social support the development of cultural undertakings in the country and the XX policy, and upgrading ability, enhance core competitiveness, adapt to the need of market competition.(six) seriously study the policy re optimizationrial dquality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-quality management management personnel, and strive to build a high-pond to market competition, improve management and operation of the market. At the same time, according to the need of industt of the market, enhance the sense of crisis to adapt to market competition, the sense of urgency, improve the ability to resof cadres and workers of the existing business, firmly establish the concepowned assets.(five) to strengthen the construction management personnel. Strengthen the management of education and training -eraging the development, ensure that the value of stateve levprocedures, strict regulation of economic activities, attract injection the social investment to the industry group, to achiework of national policies and regulations, strict inspection and argumentation, legal consultation, examination and approval win principle, in the frame-the city resources, other industries and regional resources, mutual trust, mutual benefit, seeking win promote the integration of resources. To further broaden their horizons, effective integration of resources within the group,) to business road the competition of alienation and characteristics, the pursuit of stability and development of the market.(four et influence and coverage of the brand, the implementation of key breakthroughs, to enhance the competitive strength, walking, marknce, enhance the competitive strength. Concentrated manpower, careful planning, packaging and publicity of a number of uniqueously promote the brand. To establish brand awareness, awareness of the use of brand, brand value, brand acquisition performatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigor 第十一章 员工回函 致:承德塞拉维酒店有限公司行政部 本人谨此签收到《员工手册》，并经阅读已清楚明白手册之内容。本人愿意遵守《员工手册》及酒店有关规章制度，忠于职守，努力工作。 承德塞拉维酒店有限公司员工签名:,,,,, 年 月 日 win principle, in the framework of national policies and regulations, strict inspection and argumentation, legal consulta-king winof resources within the group, the city resources, other industries and regional resources, mutual trust, mutual benefit, see ationdevelopment of the market.(four) to promote the integration of resources. To further broaden their horizons, effective integr e competitive strength, walking business road the competition of alienation and characteristics, the pursuit of stability andnce thpublicity of a number of unique, market influence and coverage of the brand, the implementation of key breakthroughs, to enhalue, brand acquisition performance, enhance the competitive strength. Concentrated manpower, careful planning, packaging and e the brand. To establish brand awareness, awareness of the use of brand, brand vatheir own conditions to develop the correct road, the maximum to avoid investment risk, gain profit.(three) vigorously promot44nt.tax policy, and actively seek policy, projects and funds, enterprise and industry group mission to promote leapfrog developme cy andn the country and the XX policy, especially the policy of industrial development, financial investment policy, financial poli(six) seriously study the policy for policy. Serious research about social support the development of cultural undertakings ire optimization and upgrading ability, enhance core competitiveness, adapt to the need of market competition.quality professional management team, hard work, and promote the entire workforce knowledge structure, age structure, structu-trive to build a highquality management management personnel, and s-according to the need of industrial development, vigorously the introduction of highncy, improve the ability to respond to market competition, improve management and operation of the market. At the same time, f urgebusiness, firmly establish the concept of the market, enhance the sense of crisis to adapt to market competition, the sense oconstruction management personnel. Strengthen the management of education and training of cadres and workers of the existing owned assets.(five) to strengthen the -to the industry group, to achieve leveraging the development, ensure that the value of statetion, examination and approval procedures, strict regulation of economic activities, attract injection the social investment