速卖通外贸邮件模板

速卖通外贸邮件 篇一:速卖通邮件回复模版 缺货 尺码 Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support! 缺货 颜色 We are really sorry that the product you ordered is out of stock. Could you please change another color please? 未收到货 拒绝纠纷 Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding. 未收到货，已到达目的国 Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient. 下单未付款 Dear Friend, We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the 1 price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards Zhang 已付款订单 Dear Friend, Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards Zhang 发货后 Dear Friend, The item XXXXX you ordered has already been shipped out and the tracking number is XXXXX. The shipping status is as follows: XXXXX You will get it soon. Thank you for your support! Best Regards 2 Zhang 询问是否收到货 Dear Friend, According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Aliexpress. If not, please let me know. Thanks! Best Regards Zhang 订单完成 Dear Friend, Hi. I am very happy that you have received the goods. I hope that you are satisfied with the items and look forward to doing more business with you in future. Please give us a positive feedback. Thanks for your support! Best Regards Zhang 提醒卖家给自己评论 Dear Friend, Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could 3 leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don’t hesitate to tell me. Best Regards Zhang 收到好评后 Dear Friend, Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks! Best Regards Zhang 包装有问题 Dear Friend, I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. Best Regards Zhang 篇二:速卖通邮件回复模板 4 已经发货 hi my dear friend The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me. regards 在回复买家询盘时，一般可以分为四个步骤:跟买家打 招呼、进一步介绍产品、告知买家付款同时应尽快发货、结 束语。以下为相关步骤的范例: 1、当买家光顾你店铺, 询问产品信息时: 重点:跟买家初次打招呼，要亲切、自然并表示出你的热 情。尽量在初步沟通时把产品元素介绍清楚， 范例参考: Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again. 2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确 认定单时可参考: Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: 5 Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount. 3、交易进行中，通知买家去参看物流情况时，可参考: The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me. 4、当完成交易，您表示感谢，并希望他下次能够再次回 头时，可参考: Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products. 5、推广新产品,采购季节期间根据自己的经验，可给买 家推荐自己热销的产品。 Hi friend, Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a 6 wholesale price. Thanks. Regards 您好～ 在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买 家从我们这进货到他们自己的商店里出售。这个产品的利润 不错。以下是我们圣诞产品的介绍，请点击了解。10个起批 我们将给您批发的价格. 6、货物断货，货物偶尔的断货只要认真解释一下，买家 能够理解，最好的办法是告诉买家自己会积极尽量帮他找到 她所需要的产品，同时向他介绍类似的款式供其选择 Hi friend, We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style. Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us. Regards 您好! 我们已经重新设置了价格。在原有价格的基础上，又给您 了15%的折扣。我们提供的价格比市场价要低，在这个产品 7 上，我们没办法给出更低的价格了。希望你能接受这个价格， 如果有任何问题，请和我联系。 谢谢～ 7、大量订购询问价格，大量订单询盘，买家若是赶上采 购季我们一定要抓住机会，对他们的回复要一定要详尽，内 容一般包括样品的价格、样式、采购量和相应的价格，这个 报价建议是包括运费的，而且价格要相对有优势，给买家感 觉是给他的一个优惠。 Hi friends Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply. Regards 谢谢您的询盘，我们非常希望能够与您完成此笔订单，下 面是我对您所需要的产品的介绍，如果您一次购买100件， 我们可以给您一个批发价格，每件25元.如果您有任何的问 题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。 8、海关问题，某些国家海关的严格检查造成货物延误， 建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪 8 货物的状态，并是一位负责的卖家，以免置之不理造成误会。 Dear friends We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks 亲爱的朋友 我们接到物流公司的通知，现在贵国的海关对大量邮包进 行定期的严格检查，为了使货物安全的送达到贵处，我们建 议延迟几天发货，希望征得您的同意。希望尽快得到您的回 复 9、退、换货问题。 Dear friend, I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us. When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time. We will give you a big discount in your next order. Best regards 9 亲爱的朋友, 很抱歉给您带来了不便。如果你不满意的产品,你可以把货物返还追到我们。 当我们收到的货物,我们将给你一个更换或者给你全额退款。我们希望能和你们建立贸易关系。 当您下次购买时，我们将给您最大的折扣。 流利的沟通，真诚的语言，会让您赢得更多的定单和买家! hi friend, item had been sent as u told . pls pay attention .regards hi Rozhnova ,thanks for ordering in our store .colors to choose ,pls tell us the colors u need , so items will be sent as u told . B412_Orange B413_Black B414_Red B415_Blue B416_Purple B417_Yellow B418_Rosy B419_Green regards 10 航空大包 : china post air parcel hi Fiona, thanks for ordering in our store , items are in store , and could be sent as u told quickly . colors to choose : Orange Black Red Blue Purple yellow Rosy green what colors u need friend ? could pls leave us what colors u need , so we will arrange the shippment for u asap waiting for ur earlier reply waiting for ur earlier payment , so u will get it earlier / so we will arrange the shippment earlier regards 西联汇款资料: western union details: Name: YanFang Long City: Shenzhen Country: China first name is YanFang, last name is Long confirmation 确认 Hello, we are size 12.Thanks in advance. 提前感谢 篇三:速卖通必备模版上 做外贸的童鞋们，是否为客户的邮件而苦恼呢,还在为怎 么回复而发愁吗,有了这些邮件模板可以让你事半功倍哦。 废话不多说了， 先下手关注收藏～ 11 ——飞翔的外贸菜鸟 模板一:超重问题邮件 Dear XXX, Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping. If you have any further questions, please feel free to contact me. Best Regards, (Your name) 模板二:因为物流风险，卖家无法向买家国家发货时给 出的回复 Dear XXX, Thank you for your inquiry. I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you 12 plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders. I appreciate for your understanding! Sincerely, (Your name) 模板三:已发货并告知买家 Dear XXX, Thank you for shopping with us. We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience! If you have any further questions, please feel free to contact me. Best Regards, (Your name) 模板四:物流遇到问题 Dear XXX, Thank you for your inquiry; I am happy to contact you. We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed package did not 13 arrive due to shipping problems with the delivery company. We have re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience. If you have any further questions, please feel free to contact me. Best Regards, (Your name) 模板五:如果买家希望提供样品，而贵公司不支持样品 时，可以这样回复 Dear XXX, Thank you for your inquiry; I am happy to contact you. Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business. If you have any further questions, please feel free to 14 contact me. Best Regards, 模板六:如果希望客户给评价: 1. Dear, Thank you for your order in my store.It shows you have received your goods.I hope you like them.Would you mind leaving 5-star score to my store?Cuz your satisfaction is so precious to us.If you have any problem,pls feel free to contact me. 2. Dear Customer, We are happy to inform you that your purchase(来 自:WwW.xltkwJ.cOm 小龙 文档 网:速卖通外贸邮件模板) has been dispatched! The typical time of arrival is between 7 and 10 days. If your item does not arrive within 10 days, please let us know. After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it’s a great way to help others make purchases like yours! Thank you for your custom, and we look forward to providing you with the best buying experience again on 15 AliExpress! Yours sincerely, (Your name) 模板七:提醒买家尽快付款模板 1. Dear XXX, We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order. Thanks again! Looking forward to hearing from you soon. Best Regards, (Your name) 2. Dear XXX, We appreciate your order from us. You have chosen one of 16 the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon. We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know. Best Regards, (your name) PS: We are one of the biggest suppliers on AliExpress. With more than 3 years’ experience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.If you have any questions, please contact us; we are happy to help you. 17 18