天翼宽带校园版客户端有线连接使用
天翼宽带校园版客户端使用说明
感谢您使用中国电信天翼宽带校园版客户端,请按照下列步骤进行操作:
第一步:获取天翼宽带校园版客户端
方式1:登陆“爱天翼.校园189”,点击“天翼宽带校园版客户端下载”。
方式2:直接点击下载连接
。
方式3:电信营业厅备份了安装光盘和客户端程序,天翼用户可直接到电信营业厅拷贝客户端。
第二步:天翼宽带校园版客户端安装
1. 进入安装程序
安装程序前请检查是否安装过其他天翼宽带客户端,如果安装过需要先卸载在进行本客户端。
进入程序安装前,请务必将360、瑞星、金山等防火墙和杀毒软件关闭再进行安装,否则在安装过程杀毒软件会对客户端进行限制,如果安装前没有关闭杀毒软件则在安装过程中要始终允许程序的所有操作:
into action, in the production of work, study and play a vanguard and exemplary role in social life. Keep to the correct political orientation, firm conscientiously with comrade XI Jinping in ideologically, politically and in action as a General Secretary of the CPC Central
请您仔细阅读天翼校园客户端的许可
,之后请确认,点击下
一步。
into action, in the production of work, study and play a vanguard and exemplary role in social life. Keep to the correct political orientation, firm conscientiously with comrade XI Jinping in ideologically, politically and in action as a General Secretary of the CPC Central
之后会开始安装程序至您的计算机,根据计算机配置不同需要时间不等,请耐心等待进度条完成。
点击完成,软件自动重启计算机。
into action, in the production of work, study and play a vanguard and exemplary role in social life. Keep to the correct political orientation, firm conscientiously with comrade XI Jinping in ideologically, politically and in action as a General Secretary of the CPC Central
3. 软件设置
双击桌面图标快捷方式
第一次进入客户端使用界面,点击设置,进入设置界面,选择有线账号设置方式,输入天翼校园宽带账号及密码
into action, in the production of work, study and play a vanguard and exemplary role in social life. Keep to the correct political orientation, firm conscientiously with comrade XI Jinping in ideologically, politically and in action as a General Secretary of the CPC Central
确定后返回初始界面,选择有线连接方式,即可自动进行拨号连接。
4. 常见问题
(1) Q:将计算机接上网线后,显示连接异常,未能分配到IP地址。
A:此为正常现象,无需担心。用天翼宽带校园版客户端软件按流程正常拨号连接后,即可正常上网。
(2) Q:将计算机接上网线后,系统显示网络断开或无网络信号,或拨号时显示“678错误”,或客户端有线模块显示为断开。
A:此为网络故障,请确认网线是否损坏,如果网线无问题请拨打10000号宽带障碍报修,请注意保修时说明上述现象。 (3) Q:我的天翼宽带校园版客户端软件无法打开,或者提示出现未知错误。
into action, in the production of work, study and play a vanguard and exemplary role in social life. Keep to the correct political orientation, firm conscientiously with comrade XI Jinping in ideologically, politically and in action as a General Secretary of the CPC Central
A1:请确认安装过程中已经退出杀毒软件,因为杀毒软件会将客户端某个驱动识别为木马程序。
A2:某些操作系统权限受限(如vista.home版英文系统),此类系统缺少部分系统插件,如最新版的VC++和framework.net等,我们已经发现该情况,正寻求技术解决手段,目前建议用户更胡操作系统。 (4) Q:我的天翼校园宽带客户端安装好了,也能够正常拨号,但是无法打开网页,是怎么回事,
A:请确定该电脑上是否安装过其他天翼宽带客户端,需要先卸载掉在安装本客户端。
(5) Q:我的天翼校园宽带客户端安装好了,但是拨号的时候提示“691账号/密码错误”,是怎么回事,
此种现象主要有两种原因:
A1:账号/密码错,请到营业厅或者拨打10000号重置密码。
A2:系统不稳地,近期反映有时拨号能成功,有时拨号报691错误,对此我们后台进行了检测,现已经找到原因,向大家承诺下周(9月11日)前解决此问题。临时的解决
是:请用户每次拨号的间隔要超过1分钟,多尝试几次。
into action, in the production of work, study and play a vanguard and exemplary role in social life. Keep to the correct political orientation, firm conscientiously with comrade XI Jinping in ideologically, politically and in action as a General Secretary of the CPC Central