[英语学习]旅游饭店职业英语初级教材7

[英语学习]旅游饭店职业英语初级教材7 Lesson 7 We’ll Send Someone to Repair It Right Now 我们马上就派人去修 Talking to the Guest(情景对话) 一、Key words(关键词汇) 1. something /?s?mθi? / Pron. 某事 2. wrong / r?? / adj. 错误的 3. toilet / ?t??l?t/ n. 马桶 4. someone / ?s?mw?n/ Pron. 某人 5. repair /r??p?r/ v.修理 Clerk: Housekeeping. May I help you, 职员:客房服务。我能帮您吗, Guest: There’s something wrong with the toilet in my room. 客人:我房间的抽水马桶坏了。 Clerk: I’m sorry. We’ll send someone to repair it right now. 客人:很抱歉，我们马上派人去修。 Notes(注释) 1. There is something wrong with the toilet. 抽水马桶坏了。There is something with...某件事情或事物出问题了，例如:There is something wrong with the door, I can’t open it. 门坏了，打不开。There is something wrong with the TV set. 这台电视机坏了。 二、Key Words(关键词汇) 1. faucet / ?f?s?t/ n.水龙头 2. leak / li:k / v. 漏水 3. trouble / ?tr?bl / n. 麻烦 Clerk: Housekeeping. May I help you? 职员:客房部，我能帮助您吗, Guest: The faucet is leaking in my room. 客人:我房间的水龙头漏水了。 Clerk:May I have your room number , Sir? 职员:先生，请问您的房间号, Guest: Room 1004? 客人:1004房, Clerk:Sorry for the trouble. We will send someone to repair it right now. 职员:很抱歉给您带来不便。我们马上就派人去修。 Notes(注释) 1. Sorry for the trouble. 很抱歉给您带来不便。在处理客人投诉时，饭店员工要先行 表示歉意。除了说“I’m sorry”, 还可以使用以下几种表达方式: (1) I’m very sorry for that. (2) Sorry for the trouble. (3) We apologize for that. We may also use these sentences in our work (工作中我们可能还会使用下面这些句子) 1. I’m sorry, Madam. We will have someone check it for you. 对不起，夫人。我们立刻派人给您检查一下。 2. We’ll send someone up to your room right now. 我们马上派人去您的房间。 3. I will send the repairman to repair them immediately., 我们马上派人去修理, 4. Sorry for all those troubles. I will send a plumber right away. 抱歉给您带来这么多不便，我马上派管工去修理。 Your turn to try now(试试看) Listen to the words and repeat(跟读单词) 1. air-conditioner 空调设备 2. TV set 电视节 3. refrigerator 电冰箱 4. door 门 5. window 窗户 6. light 灯 7. washbasin 洗涤槽 8. faucet 水龙头 9. shower 淋浴 10. bulb 灯泡 Listen to the sentences, repeat and translate(跟读句子并翻译) 1. We’ll send someone to repair it right now. 2. I’m sorry, Madam. We’ll have someone check it for you. 3. We’ll send someone up to your room right now. 4. I’ll send the repairman to repair them immediately. 5. Sorry for all those troubles. I’ll send a plumber right away.