邮政客服英语

邮政客服英语 (Postal Service English) 一、 邮件查询 Operator: Hello! This is the Customer Service Center. What can I do for you? Customer: My friend sent me a parcel from Italy two weeks ago, but I haven’t received it yet. I want to check it. Operator: Would you please tell me your shipment number? Customer:It’s EE056443889CN. Operator: Hold on, please. I will check it for you. …… Operator: Sorry to have kept your waiting. Your parcel has already arrived in Beijing. It will be delivered to you soon. Customer:I see. Thank you. Bye -bye! Operator: You're welcome. Bye-bye! Operator: 你好，这里是客服中心，您有什么需要帮助的吗, Customer: 我的朋友两周前从意大利给我寄了个包裹，但是到现在 我还没收到。我想查一下。 Operator: 请告诉我您的邮件号码。 Customer: EE056443889CN. Operator: 先别挂，我帮您查一下。 Operator: 对不起，让您久等了。您的包裹已经到达北京，很快就 会投递给您。 Customer: 知道了，谢谢，再见。 Operator: 不客气，再见。 二、客户投诉 Operator: Hello! This is the Customer Service Center. Can I help you? Customer:I want to make a complai nt about the delay of your delivery. Operator: Can you tell me the details? Customer:My business partner sent me a draft by EMS on March th25 from Beijing, but I didn’t receive it until a week later, which made our manager very angry. Operator: Have you made an inquiry? Customer: Yes. I was told that the mail had arrived in Shanghai the day after it was sent, but there was no further information from your system. I want to know why. Operator: I will pass on your complaint to the related department right away. Please leave your telephone number and we will call you back. Customer: When can I expect a reply? Operator:We will investigate it immediately and give you a reply as soon as possible. Customer:I’ll be waiting for your call. Operator: Thank you for calling. Good-bye Operator: 您好。这里是客服中心，您有什么需要帮助的吗, Customer: 你们投递太慢了。 Operator: 您能所得详细些吗, Customer: 我的合作伙伴3月25日从北京通过EMS寄给我一张 汇票。但是我直到一星期后才收到，我们经理为此非常 生气。 Operator: 您查询过吗, Customer: 查过。他们告诉我交寄后的第二天汇票就已经到了上 海，但是你们的系统查不到进一步信息了。我想知道是 什么原因。 Operator: 我会将您反映的情况转给相关部门，请您留下联系电 话，我们会给您打过去。 Customer: 什么时候能得到答复, Operator: 我们立即进行调查，尽快给您答复 Customer: 我等着你们的消息。 Operator: 谢谢您打来电话，再见。 三、上门揽收 Operator: Hello! This is the Customer Service Center. What can I do for you? Customer: I want to send a parcel by EMS. Operator: All right. May I have your name, phone number and address, please? Customer: Room 891, Building 6, No. 389 Nanjing Road. The phone number is 8696952. Operator: All right. We’ll go and pick it up as soon as possible. Good-bye! Customer: When will the postman arrive here? Operator:About one hour. Customer: OK. Thank you. Operator: You’re welcome. Bye-bye! Operator: 您好。这里是客服中心，您有什么需要帮助的吗, Customer: 我想通过EMS寄一个包裹。 Operator: 可以。请告诉我您的姓名、电话和地址。 Customer: 南京路389号6栋891室，电话是8696952 Operator: 好的。我们马上就去取。再见。 Customer: 揽收员什么时候到, Operator: 大约一个小时。 Customer: 谢谢 Operator: 不客气，再见。