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DOA,RMA procedure_053008

2012-08-09 1页 pdf 32KB 31阅读

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DOA,RMA procedure_053008 1. Purpose:If customer requests RMA and DOA issue, it shall be followed this procedure. 2. Scope:The scope is applied to RMA and DOA issues from customer. 3. Definition:None 4. Responsibility: 4.1 CS is responsible for receiving and clos...
DOA,RMA procedure_053008
1. Purpose:If customer requests RMA and DOA issue, it shall be followed this procedure. 2. Scope:The scope is applied to RMA and DOA issues from customer. 3. Definition:None 4. Responsibility: 4.1 CS is responsible for receiving and closing of RMA and DOA. 4.2 Related dept. is responsible for action taken of RMA and DOA. 5. Procedure: 5.1 The procedure of RMA and DOA 5.1.1 The procedure of RMA and DOA shall be followed the customer complain or service agreement. 5.1.2 CS dept. receives the RMA issue, and initiates the “Return Material Authorization Form”. The initial judgement of RMA is taken by CS, and DOA is by QA. 5.1.2 The CS dept. carries on the coding and registers to “RMA Control table”. 5.1.3 The LM received the returned products, QA will take the initial judgement action with PD dept. and provide the information for quotation. Finally, record the result to “Return Material Authorization Form』”. 5.1.4 If it needs to provide the quotation, CS dept. shall carry on it directly to customer.After confirming by customer, it shall be followed 5.1.5 clause to take action. If no need for quotation, then go to 5.1.5 clause directly to take action. 5.1.5 The PD dept. shall follow “Q2-PD003E Maintenance management procedure” to repair products. If it needs to take CAR action, it shall be recorded to “Quality abnormal analysis report”.
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