DOA,RMA procedure_053008
1. Purpose:If customer requests RMA and DOA issue, it shall be followed this procedure.
2. Scope:The scope is applied to RMA and DOA issues from customer.
3. Definition:None
4. Responsibility:
4.1 CS is responsible for receiving and clos...
1. Purpose:If customer requests RMA and DOA issue, it shall be followed this procedure.
2. Scope:The scope is applied to RMA and DOA issues from customer.
3. Definition:None
4. Responsibility:
4.1 CS is responsible for receiving and closing of RMA and DOA.
4.2 Related dept. is responsible for action taken of RMA and DOA.
5. Procedure:
5.1 The procedure of RMA and DOA
5.1.1 The procedure of RMA and DOA shall be followed the customer complain or
service agreement.
5.1.2 CS dept. receives the RMA issue, and initiates the “Return Material Authorization
Form”. The initial judgement of RMA is taken by CS, and DOA is by QA.
5.1.2 The CS dept. carries on the coding and registers to “RMA Control table”.
5.1.3 The LM received the returned products, QA will take the initial judgement action
with PD dept. and provide the information for quotation. Finally, record the result
to “Return Material Authorization Form』”.
5.1.4 If it needs to provide the quotation, CS dept. shall carry on it directly to
customer.After confirming by customer, it shall be followed 5.1.5 clause to take
action. If no need for quotation, then go to 5.1.5 clause directly to take action.
5.1.5 The PD dept. shall follow “Q2-PD003E Maintenance management procedure” to
repair products. If it needs to take CAR action, it shall be recorded to “Quality
abnormal analysis report”.
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