商务英语情景口语之日常事务第十四章——Hotel situations旅馆情景

商务英语情景口语之日常事务第十四章——Hotel situations旅馆情景 Hotel situations 旅馆情景 Useful expressions 常用表达法 Beginner 初级 1, I have a reservation. 我预订过房间。 2, I reserved a double bed, non-smoking room. 我预订了一个有双人床的无烟房间。 3, What name was the reservation made under? 以谁名义预订的, 4, Here’s the confirmation number. 这是确认号。 5, What time is check out? 什么时间结账退房, 6, What time is breakfast served? 什么时候供应早饭? 7, Here’s your room key. 给你房间钥匙。 8, Could you call me a taxi, please? 请问，你能帮我叫辆出租车吗, 9, I would like to change rooms. 我想换个房间。 Intermediate 中级 1, My secretary called and booked the room a couple weeks ago. 一两周之前我的秘书打过电话并订了房间。 2, I had the room booked with a visa gold card a few weeks ago. 几周前我用VISA金卡预订的房间。 3, You have a standard double room, non-smoking, on the third floor. 你订的是双人间，无烟室，在三层。 4, I just need to see some identification, and the credit card you booked the room with. 我只需要看一下一些身份证明以及你用了订房间的信用卡。 5, Would it be possible to check out and pay the bill in the morning? 有没有可能在早上退房结账呢, 6, There’s a continental breakfast buffet from 6 am-10 am, it’s in the lobby. 早晨6点到10点在大厅有自助早餐，有面包和热饮料。 7, If at all possible, I’d like a room that doesn’t overlook the street. 如果可能的话，我想要个不临街的房间。 th 8, I can put you in to a room on the 17floor, it has a balcony and it doesn’t face the highway. 我把你安排到17层的一个房间，有阳台，而且也没有对着高速公路。 Advanced 高级 1, It seems there’s no Johnson listed for a room for tonight, is there any other name that your reservation may be listed under? 好像今天晚上没有叫约翰逊的人登记过房间，有没有用其他人名预订, 2, You can settle your bill in the morning, but we require a twenty percent deposit upfront, but I can just keep a record of your credit card. 你还可以早上结账，但我们要求提前支付20%的订金，不过我也可以只一下你的信用卡号。 3, I couldn’t sleep at all last night because the people in the room next to mine were making a lot of noise. 昨天晚上因为隔壁房间的人老大声喧闹，我根本没睡着。 4, Just this morning I called someone up to fix the light fixture in the bathroom, it didn’t work, and it still doesn’t work. 就在今天早上，我打过电话请人来修浴室的灯架，它坏了，根本不管用。 5, You’ll have to sign here, and acknowledge these changes and also the charges to your previous room. 你得在这里签字，确认这些调整，还要支付以前的房间费用。 Dialogue 1 对话1 A: Hello, welcome to Prescott hotel, how may I help you? 你好，欢迎来到普雷斯科特旅馆，有什么需要帮忙的吗, B: Hi, yes, I had a reservation. My secretary called and booked the room a couple weeks ago. The reservation should be for a double bed, non-smoking room. 是的，你好，我预订了房间。一两周之前我的秘书打过电话 并订了房间。应该是有双人床的无烟房间。 A: And what name was the reservation made under? 以谁的名义预订的, B: It should be under Steve Johnson. 应该是史密夫?约翰逊。 A: Hmm…. Let me see…. It seems there’s no Johnson listed for a room for tonight, is there any other name that your reservation may be listed under? 让我看看……好像今天晚上没有叫约翰逊的人登记过房间，有没有用 其他人名预订, B: No…. Here’s the confirmation number, will that help? It’s H98007. I had the room booked with a VISA gold card…. 没有……我这儿有确认号，这有用吗,是H98007。我用VISA金卡预订的房间…… A: Oh, yes, here it is…. You have a standard double room, non-smoking, on the third floor. I just need to see some identification, and the credit card you booked the room with, if you don’t mind. 噢，是的，在这儿呢……你订 的是标准双人间，无烟室，在三层。如果你不介意的话，我只需要看一下一些身份证明以及你用来订房间 的信用卡。 B: Sure, here it is…. Would it be possible to check out and pay the bill in the morning? Also, what time is breakfast served? 当然可以，给你……有没有可能在早上退房结账呢,此外，什么时候供应早饭, A: There’s a continental breakfast buffet from 6 am-10 am, it’s in the lobby. Also, you can settle your bill in the morning, but we require a twenty percent deposit upfront, but I can just keep a record of your credit card on file. Okay, I’ve got you all set up, if you could just sign here, and initial here…. Here’s your room key. Anything else I can do for you? 早晨6点到10点在大厅有自助早餐，有面包和热饮料 。此外，你还可以早上结账，但我 们要求提前支付20%的订金，不过我也可以只记录一下你存档的信用卡号。好了，只要你在这儿签字，用 首字母就行，这样就全部办好了。给你房间钥匙。还有什么需要我做的, B: Yes. Could you call me a taxi, please? 是的，你能帮我叫辆出租车吗, Dialogue 2 对话2 A: Excuse me, can you help me? i would like to change rooms if possible. I couldn’t sleep at all last night because the people in the room next to mine were making a lot of noise. Also, if at all possible, I’d like a room that doesn’t overlook the street. Between the noisy neighbors and the highway outside, I didn’t sleep a wink! 打扰一下，你能 帮我个忙吗,如果可能的话，我想换个房间。昨天晚上因为隔壁房间的人老大声喧闹，我根本没睡着。而 且如果可能的话，我想要个不临街的房间。一边是喧闹不休的邻居，一边是外面的高速公路，我一晚上都 不曾合过眼。 B: I’m so sorry to hear that, sir. Let me check and see what is available. What room are you in now? 先生，听到这 些我很抱歉。我来查一下有没有空房。你现在在哪个房间, A: I’m on the sixth floor, room 698 . I’ve had so many problems with that room. Just this morning I called someone up to fix the flight fixture in the bathroom, it didn’t work, and it still doesn’t work. 我在6楼698房间。 这个房间的问题太多。就在今天早上，我打过电话请人来修浴室的灯架，它坏了，根本不管用。 th B; oh dear…. Well, it looks like we have a few rooms available. Can I put you in to a room on the 17floor, it has a balcony and it doesn’t face the highway…. 噢，天哪……看起来我们还有几间空房。我把你安排到17层的一 个房间可以吗,那有阳台，而且也没有对着高速公路…… A: Okay, that would be very nice. What do I need to do to transfer? 好的，那太好了。我需要办什么退换手续 吗, B: Let me check you out of your old room. You’ll have to sign here, and acknowledge these changes and also the charges to your previous room. Then I can hook you right up for room 1780. 我帮你推掉旧房间。你得在这里签 字，确认这些调整，还要支付以前的房间费用。然后我直接把你调到1780房间。 A: Hmm…. I don’t think these charges are right- can you explain them, please? 哦……我认为这些收费是不对 的，请你解释一下好吗,