英语打电话

基本情况 中国人与英美人打电话有很大差异。用英语打电话要掌握以下几点： 1. 打电话人接通电话后可说：Hello ！ 接着说：This is sb.speaking./ Could（May）I speak to sb.?/Is sb.in?接电话人可说：Hello！Good morning/afternoon/ evening.紧接着 将自己的电话号码或姓名告诉对方。如：（This is ） 3531968./This is Jim speaking. /This is …from …company. 2. 问对方是谁，May I have your name? / Who's that speaking（calling）?/ Is that sb. （speaking）？ 3. who do you want to speak to/ Who are you calling, please ？你想要找谁？（问打电话者要找谁）  若要离开去叫人，须跟对方说：Hold the line,please.I'll get him/her to phone.（别挂断，我就去找他（她）听电话。 ）或Hold on for a moment.（请等一会儿。）反之， 若电话要找的人在身边，代接电话的人可说：It's for you.或For you. （你的电话。） 4. 如果打电话要找的人不在， 代接电话的人可说：Sorry,he/she isn't in.或I'm afraid he/she is out.（他／她不在。）如果问对方是否要留话，说：May I take a message for you? / Would you like to leave a message? 打电话者若要拜托接电话人转告要找的人某事时， 可问：Could you take a message for me?/Please tell him （her）that（sth.）……./Tell him（her）I called./Will you please tell him （her）to call me back later? 5.若对方打错电话，接电话者可说：Sorry,you've dialed the wrong number. 打电话人发现拔错号码， 应说：Sorry,I've dialed the wrong number. 6.若电话的线路忙或有问题，可说：The line is busy. （占线。）The line is dead.（断线。） 特殊情景 情况 (一) 打电话的人找的是你自己 对方：Is David there?  David 在吗? 你可以回答：Speaking. 我就是。 This is he. 我就是。 (注: 女的用 "This is she.") You're speaking/talking to him. 你正在跟他说话。 (注: 女的用 "You're speaking/talking to her.") This is David. 我就是 David。 That's me. 我就是。 情况 (二) 打电话的人要找的人不在 对方：May I speak to Mr. Liu? 请问 Gates 先生在吗? 你可以回答： He's not here right now. 他现在不在这里。 He's out. 他出去了。 He's in a meeting right now. 他现在正在开会。 You've just missed him. 你刚好错过他了。 He's just stepped out. 他刚好出去了。 1. 回答的表达方法： 1. It’s urgent. Could I have her mobile phone number? 我有急事，可不可以告诉我她的手机号码？ 2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？ 3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。 4. It’s nothing urgent. Thank you, good-bye. 没什么要紧事，谢谢您，再见。 5. I’ll call her again. 我会再打给她。 6. I’ll call back later. 我稍后会再打来。 7. Please ask Miss Chen to call me back. 请陈小姐给我回电话。 8. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？ 9. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。 10. Can I leave a message? 我可以留言吗？ 11. Please have her return my call.请她回电话给我。 12. Could you ask him to call me back? 可以请他给我回电话吗？ 13. Please tell her Carol called. 请告诉她卡洛找她。 14. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。 15. Please tell him to phone 2233-4455. 请他给2233-4455回电话。 2. 留言    (1) 打电话的人要找的人不在, 问对方是否要留言 对方：Can I talk to David? 我可以跟David讲话吗? 你可以回答： He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗? (2)打电话的人要找的人不在, 愿意接受对方的留言 对方：Can I leave a message? 我可以留个话吗？ 你可以回答： Yes. Go ahead, please. 可以, 请继续。 Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。 (3)接受对方留言时听不清楚, 希望对方重复 对方：When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我? 你可以回答： Can you repeat again, please? 能不能请你再重复一次? (Say) Again, please? 再说一次好吗? Pardon? 抱歉。(请再说一次) Come again, please? 再说一次好吗? I'm sorry? 抱歉。(请再说一次) (4)对方希望留话, 怕听错了, 不想接受留言 对方：May I leave a message? 我能否留个话? 你可以回答： You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。 If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。 3. 打电话的人问他要找的人何时回来 对方：Do you know when he will be back? 你知道他什么时候会回来吗? 你可以回答： I'm sorry. I don't know. 抱歉, 我不知道。 I have no idea. 我不知道。 He should be back in 20 minutes. 他应该二十分钟内会回来。 4. 打电话的人问他要找的人在哪里 对方：Do you have any idea where he is? 你知道他在哪里吗? 你可以回答： Sorry. I don't know. 抱歉, 我不知道。 He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码? 情况 (三) 打电话的人要找的人是别人, 请对方稍等 对方：Is David there? David在吗? 你可以回答： Yes, he is. One moment, please. 他在。请稍等。 Hold, please. 请稍等。 Hold on, please. 请稍等。 Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗? 情况 (四) 对方打错电话 对方：Can I speak to Jasmine Deng? 我可以和Jasmine Deng说话吗? 你可以回答： Jasmine Deng? I'm sorry, but there's nobody here by this name. Jasmine Deng? 抱歉, 这里没这个人。 I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。 What number did you dial? 你打几号? 情况 (五) 如果对方要求和(打电话的人)刚刚已经通过话的人再讲话 对方：Can you put David back on? I forgot to tell him something.你能否请David再来听电话呢? 我忘了跟他讲一件事。 你可以回答：Sure. I'll go get him. 当然! 我这就去叫他 情况（六）当在回答他人的致谢时，可以说下面的句子，都有 别客气 的意思：     1. You're welcome.别客气。     2. Not at all.这没什么。     3. It's my pleasure.这是我的荣幸。     4. Don't mention it.别放在心上。     5. That's all right.这没什么。     6.No trouble at all.一点也不麻烦。     7.I'm glad you enjoyed it.真高兴你觉得满意。 重点句型 听不清楚 1. Sorry, I didn't catch you.对不起，我听不懂你说的。     2. Sorry, I didn't understand. 抱歉，我听不懂。     3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。     4. I can't hear you very well. 我听不太清楚。     5. I can barely hear you. 我几乎听不到你说的。     6. I'm having trouble hearing you. 我听不清楚。     7. We have a bad connection. 通讯效果不太好。     8. I can't catch what you are saying. 我听不太清楚你说的话。     发生上面的情况，你可以请对方在重复一遍，你可以说：     1. Pardon?请再说一遍好吗？     2. Excuse me? 请再说一遍？     上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。     3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）     4. Could you repeat that, please? 能请你再说一遍吗？     5. Would you say that again? 你能再说一遍吗？ 请对方说慢点的说法：     1. Would you speak more slowly? 你能再说慢一点吗？     2. Could you speak up a little? 你能在大声一点吗？     （speak up 大声说=speak out）     3. Would you speak more clearly? 你能再说清楚一点吗？     4. Would you explain more for me? 可以为我解释一遍吗？     5. Please speak a little louder. 请讲大声一点。     6. Would you slow down, please?清说慢一点好吗？二，工作活用篇 帮忙转分机     1. may i have extension two-one-one? 2. can i have extension two-one-one, please? 请他回电给我     1. Would you please ask him to call me taday? 能不能请他今天回电话给我？     2. Could you tell him to call me as soon as possible? 能不能请他尽快回电话给我？     3. Could you just tell him David called? 能不能告诉他大卫来过电话？     4. Could you ask him to call me back? 能不能请他回电？     5. Please tell him to call Carol at 2233-4455.请他拨打2233-4455给卡洛回电话。 要如何联络他     1. How can I get in touch with him? 我怎样才能和他联系？     2. Could you tell me where I can reach him? 可以告诉我怎样才能找到他吗？     3. What's the easiest way to contact him? 什么方法可以最快找到他？     4. Could I call his mobilephone? 我可以打他的手机吗？ 抱歉这么晚打来的说法： 1. I’m sorry to call you so late. 对不起这么晚打电话来。 2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思） 3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。 4. I’m sorry to call you so early. 对不起这么早打电话来。 5. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。 确认号码： Is this 02-2718-5398? Could I check the number? Is it 2211-3344  Tips 打电话时间： 欧洲国家 适合 在北京时间 下午3点半打电话，对方正好是9点半。 （东一区的国家较多：欧洲的：瑞典，挪威，芬兰，立陶瓦，拉托维亚，爱沙尼亚，丹麦，德国，奥地利，捷克，斯洛伐克，意大利，瑞士，列支敦士吨，匈牙利，圣马力诺，阿尔巴尼亚，原南斯拉夫分裂的几个国家等等 Model 开场白： Hello, this is ** from ** (company). May I speak to … 话题： 天气 how is the weather today ? 问候 how are you ? 正题： Have you received the email I sent on XX which subject is  have you received my quotation of ** ? do you have plan for developping new product this season ? do you have suppliers for ** in China ? do you need sample to test ? “I hope I’m not disturbing you. Have you got a minute to talk?”  “Sorry to bother you, but I have a rather urgent question about (the new process).”  “I’d like to discuss (the delivery date of the new system) with you.”  “I was wondering if we could discuss (a couple of points in the agreement).”  “The reason I’m calling is this: …” I understand what you said，but could you send an email to me to confirm，please? 结尾： Thank you , we will wait for your email . I will email you later, thank you So glad to talk with you , have a nice day. Goodbye ! thank you for your time.