nullUnit 6, Ok No problem!Unit 6, Ok No problem!Word power Word power Pair the nouns with two-part verbs.clean up _________ __________ take out __________ ___________
hang up __________ __________ throw out ___________ _________
pick up ___________ __________ turn off ____________ __________
put away ___________ __________ turn on ____________ __________the garbagethe messthe newspapersyour coatthe groceriesthe microwavethe towelsyour laptopthe messthe garbagethe newspapersyour coatthe towelsContents Contents
◆ Making complaints ◆ Handling complaintsWarm up questions Warm up questions Do your family members or friends ever bother you?
What do they do to bother you?
What do you do or say about it, if anything?
nullPut the books away.Pick up the toys, please!Turn down the radio, please!Hang up your jacket, please!Turn off the TV.6. Clean up your boots.
7. Clear the yard please.
8. Turn off the light.
9. Take out the trash.
10. Let the dog out!Listening practiceListening practiceLet’s listen to a conversation and find out how the parents and kids make complaints.
Practice 1: making complaintsPractice 1: making complaintsSuppose our understanding government is holding a conference to know the life problem of common people. What complaints will you make?
How to handle complaintsHow to handle complaintsFirst, acknowledge the complaint.
Thank you for bringing this matter to our attention.
We appreciate your bringing this matter to our attention.
nullSecond, explain.
I have checked with the transporters,
The delay was due to poor weather conditions.
nullThird, inform the complaint maker what has been decided.
Please allow us to apologize for putting you into so much trouble.
We assure you this will not happen again.
We will give you a discount as compensation.
Expressions for making and dealing with complaintsExpressions for making and dealing with complaintsGrammar focusGrammar focusIf you want to make your request more polite, you can use
Modals can, could, and would
Would you mind (not) doing something?
Examples Examples Could you pull out all the stops?
Would you mind turning off the air-conditioner?
Would you mind not smoking inside?Listening Listening Listen to the conversation and answer questions:
Part A
Who is the messiest in the house?
Who does most of the work in the kitchen?
Who usually takes out the garbage?
Who worries most about expenses? BWMWnullPart B
Men: take out the garbage
Women: cook, do the dishes, clean up
Boys: take out the garbage, put the groceries away
Girls: cook, do the dishes, clean up, put the groceries awaySpeaking task: a conference Speaking task: a conference 1 chairman of the conference to give opening and closing speech;
4 People to issue complaints;
2 journalist to interview people give report after the conference;
1 Minister and Assistant Minister of Health to give reply to people’s complaints.
Writing taskWriting taskA set of guidelines for your workplace
Use complaints and your own ideas to write a set of five guidelines.
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