顺丰快递

null顺丰速运 第七小组顺丰速运 第七小组www.themegallery.com小组分工：小组分工： 41005006 董昱伶（组长）：name, logo, location ，service concept of the firm 41005002 丁萌：customer satisfaction, loyalty 41005021廖文琪propaganda plans , relevant promoting and pricing decisions 41005043李姝蓓employee satisfaction 41005111: the feasible report , process design and capacity management http://v.youku.com/v_show/id_XMjkzNTQwMTc2.htmlnullCustomer satisfaction loyalty feasible report nullLocation:Location:企业核心价值观：FIRST ！企业核心价值观：FIRST ！诚信 （faith）, 正直 （integrity）， 责任（responsibility）, 服务 （service）, 团队 （team）。 service concept:service concept:1 Positive - rapid expansion and business progress 2 Innovation - continuous innovation and perfect service 3 Pragmatic style - keep a steady increases 4 Vigor - create a fast and friendly experience nullConduct propaganda Vantage redeemingPublic charitynullnullnullnullnullPublic charity2002年 · 荣获广州市教育基金会颁发的“扶困助学”捐赠证； 2003年 · 为中国非典型肺炎的防治工作捐赠200万元； · 荣获国家民政部“爱心捐助奖”； 2004、2005年 · 荣获广东省青少年事业发展基金会“捐赠证书”：为希望捐赠100万元； · 投入慈善事业资金，共计250余万元； 2006、2007年 · 投入慈善事业资金，共计250余万元； 2008年 · “512大地震,顺丰在行动”：向汶川地震灾区捐款1000万元，捐赠可供3500人使用的帐篷，委派78名志愿者赶赴灾区参加救助和重建工作； · 助养地震灾区北川、青川、安县三地的44名孤儿至18周岁； · 投入慈善事业资金，共计1000余万元；null2009年 · 投入慈善事业资金，共计250余万元； · 正式成立广东省顺丰慈善基金会； 2010年 · 西南旱灾救助项目； · 青海玉树灾区援建项目； · 凉山州美姑县爱心班资助项目； · 少数民族村落水电站建设项目； · 投入慈善事业资金，共计1650余万元； 2011年 · 江西海龙学校校舍修缮，援建费用5万余元； · 先后与15家高校签订“顺丰奖学金”，合计金额156万； · 尤溪县安宁乡道路建设，援建费用16万； · 四川省康定县塔公乡江巴村老人院建设，援建费用250万； · 广东省鹤市镇中心、河布小学、黄石小学，捐赠书包450个；nullPromotion planning1、efficiently deal with parcel 2、safe transportation 3、convenient servicenullPricing strategy1、really low price express 2、their own transportation system 3、Create new products and maintain a competitive price 4、renew data in timenullnullIts Main Competitor Opponent Competitor ：EMS、大田快递   direct Competitor ：宅急送、民航快递、中铁快运、中外运敦豪、天地快递、申通   Indirect Competitor ； 小红马、天天等小快递公司  Potential Competitor ：UPS、FedExnull丁萌nullFirst，Do you know about S.F. Express ？nullWe can know the 64.9% people think 20 yuan postage is the best.nullS.F. ExpressnullS.F. ExpressnullS.F. ExpressnullService AttitudeIn this picture ,we can know the 24.6% people think S.F. Express service attitude is good.nullThe impression to the customer！nullnullnullService satisfactionThis figure we can know only 1.48% of customer Are not satisfied with the S.F. Express , and 15.56% of customer think the satisfied is normal ,so, we can know most of 53.33% people are satisfied. With S.F. Express. so ,I think S.F. Express Have a good market prospect。nullThe customer loyaltynull The staff management and satisfaction SF-Express has 140 thousand Employees . With spirit of union and struggle, innovation development, all the workers and staffs serve you sincerely with a principle of customer paramount .李姝蓓 41005043http://v.youku.com/v_show/id_XMjkzNTQwMTc2.htmlnullPosition recruitment Product Development & Sector Management Manager (Overseas Region)Sales Manager (Overseas Region)Market Research Executive (Overseas Region)HR Manager - Compensation & Benefits (Overseas Region)Treasury and Working Capital Manager (Overseas Region) Senior Administration Officer (Overseas Region)Senior Operations Manager – Transportation and Scheduling (Overseas Region) nullnullApplying Flowcampus recruitment nullThe satisfaction on physical condition The fair of the enterprises salary system is the key point of retaining talents and attracting talents. And position salary is also the important part of the enterprises salary system. nullThe salary research nullnull The Success of SF-Express depends on the support of our staff, rely on our enterprise culture and the maximum utilization of the team spirit. enterprise cultureInspire the employees with a shared vision of the future.core value respect Unity conscientious devotion The basic principles ——honestycharity The power of spirit is endless , and the team spirit is the base of enterprise culture. we need not only material power but also spiritual power. nullStaff training conduct orientation for new employees on-the-job training The accumulation and cultivation of talent the steps: nullInternal trainingOverseas training Online learning Break the isolation barriers among various service systemsexperience business academic education The Company encourages the employees to go to the colleges or the professional training institutions to improve their abilities and qualities .The training forms nullnull The career development nullThe project plan ——“Winning by Design ”The system could attract, retain and develop human resource .nullStrengthen the talent development of the college students It is very important for the management education of students in colleges to train qualified talents who can meet the needs of enterprises under the new situation. university-enterprise collaboration. SF-Express classSF-Express International Class SF-Express scholarship nullpart-time jobs internship program nullthe plan of training the talented person. nullThe college students in SF-Express Mental satisfaction is more important than physical satisfaction nullSF-Express is ranked as one of China's best employers nulllisten to staff and worker's heart nullsuggestions 1. The grass-roots level is difficult to understand the decisions that come from the higher authorities . 2. The staff turnover is higher 1.Suggest to perfect relationship between enterprise and staff in the labor contract, strengthen communication management, especially the psychological contract with informal employees. 2. Strengthen the sense of belonging of the staff members problemscapacity managementcapacity management欧阳旭nullService conceptThe nature of capacity managementCapacity planning Capacity planning personnel Until the year of 2009，SF has more than 72000 employees. nullEquipmentnullStrong aviation resources SF currently has 11 aircraft, on the implementation of 30 stage, the whole network is provided with 45 air group, signed the airlines more than 400 routes, has more than 800 common flight every day.nullInfrastructure Coverage of China's 31 provinces, autonomous regions and municipalities directly under the central government, nearly 300 large and medium-sized city and 1500 county-level cities or counties.nullOperations research of network layout Service 7 km radiusCapacity schedulingCapacity schedulingStaffingshift duty Application of automated decision Because， a work intensity that is sustained above normal levels can lead to increased fatigue, burnout and eventually increase turnover, which in turn has an impact on the availability of personnel. nullCase managementMaterial managementLet the goods remain the state of rapid circulation Developed the “bar gun”，optimize of advanced management tools The stability of the team to let employees rely on their own management platformDirect sales network直营网络 “The one with two” “收一派二”Demand management Demand management Demand pattern Increase ： The site shop discount Holiday gifts Weekend The students have a holiday period goods has piled up during festival Special circumstancesnullAppropriate： According to different groups, launch some different transport modes . Such as “四日件”，Night pick up service“夜晚收件” Arrive tomorrow “航空即日到” Price adjustment in some special period. Such as rise price during the Spring Festival.ValueValueCauses the deviation in service orientation，Wang Wei decided to abandon the franchise.In a rapidly growing market, SF sacrifice a lot of visible market share and profit, in exchange for the speed and service standards has to enhance nullFast, safe, accurateSuggestions:Suggestions:1 reinforcing SF in Taobao website competition 2 cost reduction, stable prices 3 continue to broaden the place of deliverynullThank You!Thank You!www.themegallery.com