2021年管理英语形成性考核册参考答案

《管理英语（2）》形成性考核册参照作业1一、交际用语（共计10分，每小题2分）1-5题：选取对的语句完毕下列对话，并将答案序号写在题前括号内。1.-Iwasworriedaboutmymath，butMr.WhitegavemeanA.-.A.That’saneasycourse.B.Congratulations!C.Mr.Whiteisverygood.2.-Hi，Helen，I’llhaveaninterviewtomorrow.I’mafraidIcan’tmakeit.-.A.Sure，youcan.Takeiteasy.B.I’msorrytohearthat.C.That’sallright.3.一ShouldIleaveearliertomorrowmorning?-.A.Yes，it’sbettertoleaveearliertoavoidthemorningtraffic.B.Yes，youwill.C.No，youwon’t.4.一Howdoyouthinkofthethemeofourevent?-.A.It’sprettygood.B.Ifeelsosorryaboutthat.C.I’dliketohavesometea.5.-.一Itwillbeheldonthe3rdfloorofShakiratonHotel.A.Whenwillyougiveaspeech?B.Doesyourspeechstillgoon?C.Whatistheaddressofyourspeech?二、词汇与构造（共计30分，每小题2分）6-20题：阅读下面句子，从A,B、C三个选项中选出一种能填入空白处对的选项，并将答案序号写在题前括号内。6.Hewasalwaysinsharinghisenormousknowledge.A.generousB.generationC.generate7.Hisactionisalwayswithhiswords.A.constantB.continuousC.consistent8.-Canyougoskatingwithusthisafternoon?一Sorry，Ican’t.Itakecareofmylittlesisterathome.A.couldB.mayC.haveto9.-Whosetextbookisthis?-ItJohn’s.Ithashisnameonit.A.can’tbeB.mustbeC.mightbe10.I’mwritingtoapositionasacomputerengineerinyourcompany.A.thankforB.waitforC.applyfor11.Youcantrythesemethodstokeepyourinterviewanxietycontrol.A.underB.onC.with12.acompanyreallywantsisacandidatehastherightskills.A.What...thatB.That...whatC.That...that13.Thesetipsmayhelpyouavoidbademployeesforyourcompany.A.tohireB.hiringC.hire14.Writethetelephonenumberdownyouforget.A.oncaseB.incaseC.undercase15.Doeshisabsencetoyourwork?A.makeadifferenceB.takeallthecreditC.bringabout16.Americanyoungpeoplewouldratheradvicefromstrangers.A.getB.gettingC.got17.youpreparecrosstrainingplans，youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A.AlthoughB.EvenifC.As18.Thesuccessofoureventistothesponsor.A.relatedB.basedC.intended19.Yourlong-termsuccessineventplanningwillbebasedtheexperienceyouhad.A.toB.onC.of20.thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A,B、C三个选项中选出一种对的答案，并将答案序号写在题前括号内。Passage1PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday，aftershowinghertoherdeskandintroducinghertocolleagues，thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor，andwishesherluck.Afterlunch，Elainesetsouttocontactthefamilies，worriedaboutwhatshe’lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine’s，andhasjustbeenhiredbyGooseneck.Onhisfirstday，helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers，anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers，andgetssomedirectinstructionfromthem.Bythefollowingweek，whenhe’sonhisown，hefeelshehasaprettygoodideaofwhatheneedstodo，andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein，beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou’regoingtodo?21.WhatarePPHCandGooseneck?A.Theyaretwocompaniesthatdosimilarbusiness.B.Theyaretwoorganizationsthatdodifferentcommunitywork.C.Theyaretwoorganizationsthatdosimilarcommunitywork.22.WhichdegreedoesElainehave?A.Psychologydegree.B.Physiologydegree.C.Sociologydegree.23.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Elainehasdonethistypeofcommunityworksoherorganizationdoesn’tprovidestafftraining.B.Markhasaclearideaofhisjobafterthetraining.C.Markknowshistrainingcomestoanend.24.HowisMarktrainedtobepreparedforhiswork?A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.C.BothAandB.25.Whatisthemainideaofthepassage?A.Theimportanceoftraining.B.Differenttrainingways.C.Elaine’sandMark’sworkexperience.26-30题：请依照短文内窑判断给出语句与否对的，对的写“T”，错误写“F”，并将答案写在题前括号内。Passage2Hiringtherightemployeeisachallengingprocessforacompany.Abadhirenotjustwastesyourtimeandmoney，butalsoimpactstheteamspiritandcompanymorale.Agoodhire，however，paysyoubackinemployeeproductivity，successfulemploymentrelationship，andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedad.attractsqualifiedcandidatesanddiscouragesothers.Youcanmakeyourad.Moreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions，youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresentedcredentials，skills，andexperienceareactuallypossessedbyyourcandidate.(F)26.Hiringthewrongemployeeisexpensive，costlytoacompany，andtimeconsuming.(F)27.Acompanyhastospendalotofmoneyhiringarightemployee.(F)28.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.(T)29.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.(T)30.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.四、翻译（共计20分，每小题4分）31-35题：选取对的译文，并将答案序号骂在题前括号内。31.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一种真实朋友就是能伸出她手触碰你心灵人。B.一种真实朋友就是能伸出她手理解你心灵人。C.真正朋友是一种可以援手协助并感动你心扉人。32.Theoldsaying“practicemakesperfect”appliestointerviewingtoo.A.古话“曲不离口”也合用于招聘。B.古话“熟能生巧”对面试准备也是合用。C.在面试资格时咱们常惯用到古话“熟能生巧”。33.Wecan’tpossiblygettheworkdonebyOctober.A.十月份前咱们不也许做完这项工作。B.十月份前咱们不也许做这项工作。C.十月份后咱们不也许做完这项工作。34.Theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.A.她们对公司成立资金均有不批准见。B.她们对庆祝公司成立有异议。C.她们为了庆祝公司成立方案而争执。35.Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.A.这也包括了本次活动重要目和意义。B.这些都是用来辨认本次活动与其她不同活动重要区别。C.这就涉及了弄明白你举办本次活动目背后高层次推理。作业2一、交际用语(共计10分，每小题2分）1-5题：选取对的语句完毕下列对话，并将答案序号写在题前括号内。1.-Wouldyoumindfillingthequestionnaireforme?-.A.Noproblem.Justgivemeyourquestionnaire.B.SorryIcan’tgothere.C.Ireallyappreciatethat.2.-Canyoustayherelonger?-butIhavetobebacktomorrow.A.I’dloveto,B.No，thankyou,C.I’mafraidnot,3.-Whydoyoulookunhappy.What’sthematter?-.A.I’msatisfiedwiththegoodperformanceoftheradioI’vejustbought.B.I’mgladtohaveboughtthisradioatsuchaprice.C.I’mratherdisappointedwiththepoorqualityoftheradioI’vejustbought.4.-Goodmorning，SunshineCommunityCenter！MayIhelpyou?-.A.I’dliketobookoneairticket.B.I’mgladtointroducemyselftoyou.C.Ineedaplumbertorepairthewaterpipeinmykitchen.5.一Hello，isthatservicecenter?Theelevatorofourapartmentdoesn’twork.-.A.Oh，Idon’tknowwhat’swrongwithit.B.Sorry，I’11haveitcheckedoutatonce.C.OK，Isee.二、词汇与构造（共计30分，每小题2分）6-20题：阅读下面句子，从A,B、C三个选项中选出一种能填入空白处对的选项，并将答案序号写在题前括号内。6.Youneedtothosequestionnairepapersforyourcompany.A.handoutB.handinC.handon7.Questionnairesarenotsuitablesomepeople.A.inB.forC.with8.Whereareyouusedtovegetables?A.buyB.boughtC.buying9.Customersrefusetofillingthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.Who10.Themusiclikethesingingofabird.A.hearsB.listensC.sounds11.Ilikecookingformyfriendsinfreetime.A.meB.myC.mine12.You’dbetterhaveyourhairbeforegoingtoyourfriend’swedding.A.cuttingB.cutC.tocut13.Herarticleisinherclass.A.betterB.wellC.thebest14.Wefeelwiththeinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised15.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.Iyouitwillperformwellsoon.A.argueB.affectC.assure16.Idon’tknow.Ijustarrivedheretwominutesago.A.what’sgoingonB.howisgoingonC.whoisgoingon17.Theysincelastnight.Theyareabouttofinishthework.arecleaningthesystemhavebeencleaningthesystemhadcleanedthesystem18.I’mconfidentintheseaslongaswetheneedsofthecommunityresidentsandimproveourservicequality.A.keepaneyeonB.keepaneyeatC.keepeyeson19.Wehavetoourannualworkreporttothemanagernextweek.A.handinB.handoutC.handsup20.thefog，weshouldhavereachedtheannualmeetingsiteontime.A.BecauseofB.InspiteofC.Butfor三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A、B、C三个选项中选出一种对的答案，并将答案序号写在题前括号内。Passage1Questionnairescanbeasimplewaytogettoknowyouraudience’sopinions.Thoughitiseasytowriteaquestionnaire，youneedalotofskillandexperiencetowriteagoodone.Luckily，gooddesignskillscanbelearnedinashorttime.KeepYourQuestionnaireSimpleandVisuallyAttractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text：Chooseafontstylethatiseasytoread，andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs：Longparagraphscanbedauntingforreaders，sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace：Ensurethatthereisspacebetweenquestionsandsectionsanddon’tmakemarginstoosmall.KeepQuestionsBriefandEasytoUnderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand，sotheparticipantswon’tfinditdifficulttofillinthequestionnaire.MakeSureQuestionsAreIntheRightOrderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.UseOpen-EndedQuestionsProperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation，buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword，takingthetimetodevelopawell-designedandparticipant“friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.21.Thequestionnairecontainsfollowingelementsexcept？A.testB.paragraphC.address22.Inordertokeepyourquestionnairevisuallyattractive，youshould.A.choosedifferentfontstylesinaquestionnaireB.writelongparagraphsinsteadofshortonesC.leaveenoughspacebetweenquestionsandsections23.Youshouldstartyourquestionnairewithquestionsandthenmovetoones.A.general，specificB.specific，generalC.short，long24.Whatcouldbethebesttitleforthispassage?A.DesigninganEffectiveQuestionnaire.B.Questionnaireisthebestwaytocollectdatafrommanypeople.C.Questionnairebenefitsourlife.25.WhichofthefollowingstatementsisNOTtrue?A.Questionnairedesignskillscanbelearnedinashorttime.B.Open-endedquestionscannotprovidemoredetailedinformbetternotusetoomanyopen-endedquestionsinonequestionnaire.C.It’sworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnaire.26-30题：请依照短文内容判断给出语句与否对的，对的写“T”，错误写“F’’,并将答案写在题前括号内。Passage2Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors，potentialinvestorsandotherstakeholders.Fromthereport，peoplecanunderstandthecompany’sbusinessscope，recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairman’sletter，operationanalysisandfinancialstatements.·Chairman’sLetterUsually，anannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthecompany.·OperationAnalysisTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime，itwillintroducebusinessacquisitionsandotherimportantissues.·FinancialStatementsThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompany’sperformanceinthepastfromthestatements.Itusuallythreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.(T)26.Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.(F)27.Peoplecanknoweverythingofthecompanyfromtheannualreport.(T)28.Anannualreportusuallyincludeschairman’sletter，financialstatementsandoperationanalysis.(F)29.Achairman’slettershouldincludethestrategicdirectionmovingforward.(T)30.Thispassageismainlyaboutthemainpartsofanannualreport.四、翻译（共计20分，每小题4分）31-35题：选取对的译文，并将答案序号写在题前括号内。31.Anewfoodmarketwillbebuiltinourcommunitynextmonth.A.下个月咱们社区就已经建了一种新食物市场。B.咱们社区正在建一种新菜市场。C.下个月咱们社区将新建一种菜市场。32.Onthelastdayoftheoldyear，thereisafamilydinner.A.在老年人生命中最后一段日子里，普通有一顿家庭餐。B.在即将过去一年中最后一天，会有一次家庭会餐。C.在过去日子里，经常有家庭会餐。33.Youwilldoeverythingwithinyourpowertotryandresolvethesituation.A.你会在权利范畴内尽一切努力解决问题。B.你会在乎志范畴内尽一切努力解决问题。C.你会在力量范畴内尽一切努力解决问题。34.Tocommunicatepreciselywhatyouwanttosay，youhavetofrequentlyneedtodefinekeywords.A.要简要扼要地达本意，就必要不断定义核心词。B.只要定义频繁浮现核心词就能精确传达本意。C.要精确表达你本意，就必要不断定义核心词。35.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我以为咱们更需要为学生们创造更多工作机会。B.我以为咱们将来要给学生们更多机会。C.我以为咱们已经给了学生们更多工作机会。作业3一、交际用语（共计10分，每小题2分）1-5题：选取对的语句完毕下列对话，并将答案序号写在题前括号内。1.-I’mterriblysorrythatI’vespilledsomecoffeeonthetable.-.A.Idon’tcare.B.Itdoesn’tmatter.C.Don’tbesorry．2.-Whatstartingsalarydoyouexpect?-.A.I’dliketostartonMondaynextweek.B.Iexpecttogetasalaryincrease.C.I’dliketostartat¥5,000amonth.3.-Anysuggestionsfortheproject?-.A.Ineedyouradviceonit.B.Iadviseyoutoputmorehandsinthisproject.C.Thanksforyoursuggestions.－4.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-.A.Itdoesn’tmatterB.Byallmeans.C.Ihavenoidea.5.-Iamsorry.Nowwhatwerewetalkingabout?-.A.Nevermind.B.Idon’tremember，either.C.Youweresayingthatyouusedtobeateacher.二、词汇与构造（共计30分，每小题2分）6-20题：阅读下面句子，从A,B、C三个选项中选出一种能填入空白处对的选项，并将答案序号写在题前括号内。6.Oneday，ourdreamswillreality.A.turnoutB.turnintoC.turnaway7.Hesayswhathethinksanddoeswhathewantstodo，otherpeople’sfeelings.A.accordingtoB.regardlessofC.becauseof8.Weshouldtakethedegreeaccountwhenwerecruitanewsecretary.A.withB.intoC.of9.Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.A.forwhichB.whichC.that10.ParticipantshavetheProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed11.Howmanyplayersdoesabaseballteam?A.consistofB.beresponsibleforC.setout12.Thisinvolvesthehigh-levelreasoningbehindyourintentionsfortheevent.A.identifyB.identifiedC.identifying13.Weshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.whatB.thatC.when14.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysistheannualreport.A.basedonB.basingonC.baseon15.Undernocircumstancetotellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow16.Themoreinformationyoucanget，inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe17.Weitverymuchthatyou’vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise18.Iwouldrathertwoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere19.face-to-faceinterviews，questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.A.ComparedtoB.ComparingC.Compare20.Ourcompanywillthecustomers’suggestions.A.respondB.respondingtoC.respondto三、阅读理解（共40分，每小题4分）21-25题：阅读下列短文，从A,B、C三个选项中选出一种对的答案，并将答案序号写在题前括号内。Passage1Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou，youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness，thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully，youwillbeabletounderstandwhythecustomeriscomplaining，sothatsatisfactorystepscanbetaken.Showthatyoucare：Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulinhelpingyousuccessfullytackleallkindsofdifficultsituationsinlife.Ifyoufollowthem，youareonyourwaytosucceedinginyourcareer.21.Whomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsat?A.Staffmembers.B.Companymanagers.C.Thosewhoaccompanythem.22.Whenacustomershoutsrudelyatyou，youshould.A.arg1ebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer23.Theunderlinedsentence“Useyourearsmorethanyourmouth”means.A.Yourmouthisnotmoreimportantforyouthanyourears.B.Youshouldlistenmorethanyouspeak.C.Youshouldtalkmorethanyoulisten.24.Whendealingwithanangrycustomer，whichisNOTtherightattitude?A.Beconcerned.B.Bepatient.C.Beamused.25.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplain，youneedn’tlistencarefully.B.Youneedn’tsaysorrytothoseangrycustomers.C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.26-30题：请依照短文内窑判断给出语句与否对的，对的写“T”，错误写“F”，并将答案写在题前括号内。Passage2GoodCommunicationSkills-KeytoSuccessGoodcommunicationskillsarethekeytosuccessinlife，workandrelationships.Withouteffectivecommunication，amessagecanturnintoanerror，misunderstanding，frustration，orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills:1.Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.2.Knowhowtosayit.Beginbymakingeyecontact，whichshowsconfidence.Thenpayattentiontoyourbodylanguage.3.Listen.Afteryou’vefinishedtalking，youshouldstop，listen，andlookforfeedbackandcluesofcomprehension.4.Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.Moretipsfordevelopinggoodcommunicationskills:1.Thebetteryouareabletoexpressyourself，thebetteryourabilitytocommunicate.2.Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.3.Learntounderstandandappreciatedifferentviewsbybeingopen-minded.Itwillinturn，gainyoumorecooperationandunderstanding.4.Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.Whenyoutakethetimetodevelopgoodcommunicationskills，itmeansyouopenyourselfuptobetterrelationships，morecareeropportunities，andincreasedself-confidence.Moreover，youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.(T)26.Amessagemustbeunderstood，interpretedordeliveredcorrectlywithcommunication.(F)27.Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.(T)28.Thebetteryouareabletounderstandothers，thebetteryourabilitytocommunicate.(T)29.Beforestatingyouropinions，you'dbetterletthespeakerfinishhisorhertalkingfirst.(T)30.Don’targueordebatewithothersifyoufeelangryordispleased.四、翻译（共计20分，每小题4分）31-35题：选取对的译文，并将答案序号写在题前括号内。31.Theyarewillingtounderstandtheirpartner’spositionfirstbeforetryingtogetunderstood.A.在得到合伙对方理解后，她们才乐意理解合伙伙伴立场。B.在得到合伙对方理解前，她们乐意先理解合伙伙伴立场。C.她们乐意去理解对方立场但必要先想明白。32.Themorefamiliarinterviewingfeelstoyou，thelessanxietyyouwillfeelwiththeprocess.A.你对面试越熟悉，在面试过程中你焦急就会越少。B.面试中熟人多，面试过程中你焦急也会少。C.你熟悉面试多一点，面试中麻烦就会少一点。33.Bythefollowingweek，whenhe’sonhisown，hefeelshehasaprettygoodideaofwhatheneedstodo，andhowtogoaboutit.A.直到跟着那个星期她一种人时候她感到对于自己需要做什么以及如何开始做非常清晰。B.到第二个星期，她一种人时候，她感到对于自己需要做什么以及如何开始做有了一种较好主意。C.到第二个星期，当她独立工作时候，她感到对于自己需要做什么以及如何开始做非常清晰。34.Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.A.几分钟后，医生第三次从她房间走出来。B.医生在迟到几分钟后，终于从她房间走出来为了第三名。C.几分钟后，医生来到她房间第三次。35.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.A.对顾客和对自己有耐心将走很长路才干赢得气愤顾客对你工作支持。B.对顾客和对自己有耐心将在赢得气愤顾客对你工作支持方面大有协助。C.对顾客和对自己有耐心将会很难赢得气愤顾客对你工作支持。