unit 4 work place communication课件PPT

*ApproachingWorkplaceWorkplaceCommunicationMiniTextTextGrammarReviewAppliedWritingSyndicateActivities*Workinpairs.LookatthisorganizationchartofaUnilevercompany.Discusstheresponsibilitiesofthedepartmentslistedbelowandputtherightdepartmentintherightbox.ApproachingWorkplaceBackSalesHumanResourcesCommercialProductionMarketingITDepartments:*BackApproachingWorkplaceCommercialMarketingSalesITProduction*BackDepartmentsResponsibilitiesDealingwithmanagementofpeopleincludingrecruitment,training,salariesandwelfareofthestaffInUnileverthisdepartmenthasverybroadfunctionscoveringfinance,distribution,supplychain,etc..Responsibleforcreation,pricingandpromotion(advertising)ofproductsResponsibleforsellingtheproduct/serviceResponsibleforthecompany’scomputersandnetworkResponsibleformakingproductsHumanResourcesCommercialMarketingSalesIT(InformationTechnology)Production*Identifytheresponsibilitiesofthesestaffandputthemintherightdepartmentonthechart.SalaryOfficerTrainerDeliveryOfficerBrandOfficerCreditControllerQualityControllerWorkshopSupervisorSoftwareEngineerOrderClerkMediaSupervisorSalesRepNetSupervisorBack*BackApproachingWorkplaceCommercialMarketingSalesITProductionTrainerCreditControllerDeliveryOfficerMediaSupervisorBrandOfficerOrderClerkSalesRepSoftwareEngineerNetSupervisorQualityControllerWorkshopSupervisor*WorkplaceCommunicationBack*Youwillhearfivestatements.Listentothemcarefullyandmatcheachstatementwiththecorrespondingpicture.cedabBack*Listentothestatementsagainandchoosethebestansweraccordingtowhatyouhear.1.WhichdepartmentisTracyworkingin?a.HRdepartment.b.ITdepartment.c.Productiondepartment.d.Administrationdepartment.2.WhatqualitydoesitrequiretobeanaccountantintheFinancedepartment?a.Goodwithhands.b.Verycareful.c.Verypatient.d.Goodwithfigures.Back*3.WhatisShirleyresponsiblefor?a.Sellinggoods.b.Recruitingandtrainingnewstaff.c.Distributingproducts.d.Salariesandwelfare.4.WhatisMike’sjobresponsibility?a.Sellinggoods.b.Meetingclients.c.Distributingproducts.d.Solvingcomputerproblems.5.WhichdepartmentdoesJimworkin?a.DistributionDepartment.b.ITDepartment.c.ProductionDepartment.d.SalesDepartment.ScriptsBack*UsetheRightWordHerearetwogroupsofwordsfrequentlyusedincompanyinternalcommunication.Ineachgroup,deleteonewordwhichdoesnotgowiththeoneinthecircle.reporttothelinemangertheleaderthebossthesubordinateresponsibleforajobacompanyanhonoramistakeBack*1.TracyisaworkerintheProductionDepartment,andsheismakingchocolate.2.ToworkasanaccountantintheFinanceDepartment,oneshouldbegoodwithnumbers.3.AsanAssistantManageroftheHumanResourcesDepartment,Shirleyisinchargeofrecruitingandtrainingnewemployees.4.MikeisacomputerengineerworkingintheITDepartment,andhesolvescomputerandInternetproblems.5.Jim,workingintheDistributionDepartment,isresponsibleforthedeliveryoforder.ScriptsBackWorkplaceCommunication*ListeningInSituation:Billisasalesrep.HeistalkingtoHelen,MarketingAssistant,aboutorganizingapromotioninWal-Mart.Listentothemodeldialogueandfillintheblankswithwhatyouhear.Back*ModelDialogueBill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?_______________________?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweare_____________________toincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.Then________________________?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandabout2000leaflets.Helen:Possible.________________________doyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$2000,andfreegifts,$800.Helen:Um…Ok.Youneedto___________________.We’lllookatit.ListeningInWhat’sitforconsideringapromotionwhatcanIdoforyouWhatbudgetsendmeaproposalBack*Listentothemodeldialogueagainandcheckyouranswers.Thenpracticethedialogueandtrytorole-playitwithyourpartner.Whenyourole-playit,youareexpectedtousetheMindMapbelow,butdoNOTlookatthemodeldialogue.SpeakingOutScriptsBack*Back*Bill:HeyHelen,IwaswonderingifyoumarketingguyscouldpossiblyarrangeapromotionforusinWal-Mart?Helen:ApromotioninWal-Mart?What’sitfor?Bill:Well,youknow,thesalesinthisoutlethavefalleninthelastthreemonths,soweareconsideringapromotiontoincreasesales,andalsotofurtherenhanceourbrandawareness.Helen:Oh,Isee.ThenwhatcanIdoforyou?Bill:First,weneedfivepromotiongirlstohelp.Thenweneed20bigpostersandabout2000leaflets.Helen:Possible.Whatbudgetdoyouneedforthediscountedproductsandfreegifts?Bill:Weestimatethatthecostfordiscountedproductsis$2000,andfreegifts,$800.Helen:Um…Ok.Youneedtosendmeaproposal.We’lllookatit.ScriptsBack*ListentothedialogueandfillinthemissinginformationonthefollowingMindMap.Situation:Dorisisasalesrep.SheistalkingtoDistributionManagerJohnaboutthedeliveryofaclient’sorder.ListeningInBack*waitinglistthreedaysprioritizedistributethecomingtyphoonBack*Listentothedialogueagainandcheckyouranswers.Thenrole-playitwithyourpartnerbyusingtheaboveMindMap.ScriptsBack*Doris:Goodmorning,John.CouldyoupleasecheckthedeliveryoforderNo.T3697?Myclientispushingme.John:Morning,Doris.Yourorderisonthewaitinglist.Itwillbedeliveredinthreedays.Doris:Wouldyoumindexplaininghowordersarehandledinyourdepartment?John:Ok.First,wegetordersfromyousalesreps.Then,weprioritizethembytheirimportance.Last,wedistributethembydifferentmeansoftransportation.Doris:MayIaskwhymyorderisnotontopofthelistsincemyclientisaVIP?John:Yourorderistobedeliveredbyshipment.Thepaperworkforshipmenttakeslongerthantrucks.Besides,thecomingtyphoonalsocontributestothedelay.Doris:Understood,butpleasepushyourguystoprocessitfaster.Thankyou.ScriptsBack*ReadthefollowingMiniTextandfindthewordorexpressionthatmatchesthecontextmeaninggiven.a)_____________:someonewhouseshis/herstrengthorpowertofrightenorhurtsomeoneweakerb)_____________:tryingtocontrolothers’behaviorc)_____________:somethingthatneedsalotofskills,energyanddeterminationtodealwithd)_____________:someonewhoworksinthesamedepartmentororganizationasyoue)_____________:todecidethatyouwillnotbeangrywithsomeonewhohasoffendedyouf)_____________:toescapefromadangeroussituationorplaceveryquicklybullycontrollingchallengecolleagueforgivefleeMiniTextBack*DealingWithaBadBossYou’retired.You’refrustrated.You’reunhappy.Youaresufferingfromyourboss.He’sabully,controlling,selfish,ordifficulttoplease.Hetakescreditforyourwork,butneverprovidespositivefeedbackorsupportsyouinyourwork.1BackNoteHe’sabadboss,badtothebone.Dealingwithalessthaneffectivemanager,orjustsimplyabadboss,isachallengemanyemployeesface.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.2WordTips21*Talktothisboss.Tellhimwhatyouneedfromhimintermofdirection,feedbackandsupport.Bepoliteandfocusonyourneeds.Findoneofyourcolleagueswhohasexperiences.Perhaps,hemayofferyousomegoodadviceorhelp.Iftheseactionsdonotwork,gotoyourboss’sbossandaskforhelp.Understandthatthisisyourlasttry,asyourcurrentbossmayneverforgiveyouifyoutakeyourissuesuptheline.Ifnothingchangesdespiteyourbestefforts,fleeingisalwaysanoption.Youmaywanttoconductyourjobsearchsecretly,butunderthecircumstances,itmaybetimeforyoutogo.3Back4563WordTips*bullyn.恃强欺弱者controllingadj.爱控制的challengen.挑战colleaguen.同事，同僚forgivev.原谅fleev.逃走，逃跑BackWordTips*Hetakescreditforyourwork…他把你做的工作归功于自己。takecreditfor:因…而得到好评，邀功Shewilltakecreditforyoursuccessesandscapegoatyouforherfailures.她会抢你的功，并会让你成为她失败的替罪羊。BackNote*bullyn.恃强欺弱者controllingadj.爱控制的challengen.挑战colleaguen.同事，同僚forgivev.原谅fleev.逃走，逃跑BackWordTips*TranslationofMiniText你疲惫，你气馁，你不开心，你遭受着上司的折磨。他是一个专横霸道，控制欲强，自私自利，挑剔他人的人。工作是你做的，他却邀功，他从不肯定你的工作，不支持完成你的工作。他是个很糟糕的上司，糟糕透顶了。与工作效率不高的经理，或是与非常糟糕的上司相处，是许多员工面临的挑战。不管你的上司是何种性格，这些建议有助于你与他打交道。Back如何与糟糕的上司打交道*TranslationofMiniText与他交谈，告诉他你在定位，反馈以及支持方面需要什么。要有礼貌并重点放在你的需求上。找到一个有类似经验的同事，或许他会提供给你一些好的建议或帮助。如果这些都无济于事，那么去找你上司的上司寻求帮助。但是，你要明白这是最后一搏，因为这样跨级越界，很可能你的现任上司是无法原谅你的。如果做了最大的努力还是改变不了什么，逃离是一种选择。你也许想私下找工作，但是在这种情况下，或许是时候离开了。Back*Back1.He’sabadboss,badtothebone.tothebone：extremely到极点，彻骨地e.g.Thesoakingclotheschilledmetothebone.湿透的衣服使我感到寒心刺骨。Romantictothebonemanisrare,heisjustforyouinfavorofit.浪漫到骨子里的男人是很稀少的，他不过是在讨你欢心而已。Translation:他是个很糟糕的上司，糟糕透顶了。(Theend)*Back2.Regardlessofthecharacterofyourbadboss,theseideaswillhelpyoudealwithhim.Regardlessof:withoutbeingaffectedorinfluencedbyanythingelsethathappensorexists不顾，不管e.g.Wewillcontinuetherace,regardlessoftheweather.不管天气如何，我们将继续比赛。Theywillcarryoutthisexperimentation,regardlessofwhathappen.不管发生什么，他们都将完成这个实验。Translation:不管你的上司是何种性格，这些建议有助于你与他打交道。(Theend)*Back3.…butunderthecircumstances,itmaybetimeforyoutogo.underthecircumstances:consideringthesituationwasdifficultorusual在…情况下；考虑到…e.g.It’samazingthattheydidsowellunderthecircumstances.他们在那种情况还能做的那么好，太神奇了。UnderthecircumstancesIcannotbuythehouse.在这种情况下我不能买这所房子。Translation:但是在这种情况下，或许是时候离开了。(Theend)*WorkwithyourpartnerandanswerthefollowingquestionsaccordingtotheMiniText.PairWork1.What’sachallengemanyemployeesfaceaccordingtotheText?2.Fromwhomcanwegetgoodadviceorhelpwhendealingwithabadboss?Dealingwithabadbossisachallengemanyemployeesface.Fromacolleaguewhohassuchexperience.Back*PairWork3.Accordingtothetext,what’syourlasttrywhentheactionsyouhavetakendonotwork?4.Whenalltheeffortsfail,whatactionshouldyoutake?5.What’sthemainideaoftheMiniText?Gotoyourboss’sbossandaskforhelp.Whenalltheeffortsareinvain,fleeingisalwaysanoption.Thispassagemainlytellsusfourideastohelpdealwithabadboss.Back*ReadingTextReadytoGo!ComprehensionTask1Task2TranslationTask1Task2VocabularyTask1Task2TextBackNewWords*BackNewWordsregardlessadv.不管怎样；无论如何encounterv.遇到(困难,危险等)conflictn.矛盾，冲突primadonnan.妄自尊大,爱发脾气的人offendern.犯罪者;冒犯者rushv.冲，奔emergencyn.紧急情况；紧急事件deliveryn.送货；交付slidev.悄悄移动；悄悄放入creditn.信贷；贷款invoicen.发票quotev.报价hostilityn.敌意；敌对状态disregardv.漠视，轻视PhrasesandExpressionsregardlessof不管，不考虑bearmedwith用…做装备；备有asto至于putaside放置一旁边；不理睬inreturn作为回报；作为报答*Cross-departmentConflictsandCommunicationIntroductionAlmostallbusinesseshaveinternalconflictsbetweensales,distributionandadministration.Cross-departmentConflicts1.DistributionManager:primadonnasSalespersonslastminutepersonsdisobey______________①SkimtheTextforthekeypointsandfillintheoutlinewithnecessaryinformation.companyrulesReadingTextBack*2.Salesperson:difficulttocooperatewithDistributionManagernoconceptof_________________②usepowerwrongly3.CreditManager:likeschoolkidsSalespersonsnotfillingouttheir_________________③properlyquotewrongpricestocustomersConclusion1.Allstaffare________________④toeachother.2.Theyhavethecommongoal--____________________⑤.customerservicecreditapplicationsinternalcustomersReadingTextBackservingtheircustomers*Cross-departmentConflictsandCommunicationNomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon--somedegreeofinternalconflictsbetweensales,distributionandadministration.Lookatthesedialoguesfirst:DistributionManager:“Thosesalesguysareprimadonnas.There’sone-Kevin-whoistheworstoffenderofall.He’llalwaysrushintomyofficeatthelastminutewithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorning.Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmetoputasideanothercustomer’sorderandslidehiscustomerinitsplace.Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.”1212Back345*Salesperson:“GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.Hehasnevergraspedtheconceptofcustomerservice.Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.”CreditManager:“Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Theypracticallyneverfillouttheircreditapplicationsproperly.Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthepricestheywerequoted.”34Back67891011*Soundfamiliar?Couldthisbeyourorganization?What’swronginthesecompaniesandwhat’scontributingtosomuchhostilityarecustomer-servicerelated.Notexternalcustomers,butinternalcustomers.ThedistributionmanagerseesKevinasaselfishandinconsideratesalespersonwhototallydisregardsthesystemsthedistributiondepartmenthasdesigned.Ofcourse,thedistributionmanagerispartlycorrect.Kevindoesappeartobealastminutesortofperson.There’salsosometruthinthecreditmanager’scriticismofthesalespeople.Bynature,manysalespeoplearebetteratbuildingcustomerrelationshipsthantheyareatpaperwork.7Back56121314*However,Kevinisalsoaninternalcustomertodistributionandadministration.Kevingeneratesthesalesandgrossprofitthatmakethedistributionandadministrationjobnecessary.WithoutKevin-andotherslikehim-thiscompanywouldnotneedadistributiondepartmentoracreditmanager.And,inreturn,distributionandadministrationarealsointernalcustomersofthesalesforce.Withouttheirwillingnesstoservicecustomers,salespeoplearehelpless.Ithelpswhenemployeesinvariousdepartmentstaketimetounderstandthatdifferenttalentsarerequiredtoperformdifferentjobs,andthattheyhavethecommongoal-servingtheircustomers,bothexternalandinternal.Back89151617*1.(Para.1)NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon–somedegreeofinternalconflictsbetweensales,distributionandadministration.Paraphrase:WhereverIwork,inspiteoftheregionofthecountry,Ialwayscomeacrossonesituationwhichalmostallcompanieshave—somedegreeofinnerdisagreementsbetweensales,distributionandadministration.Back(Tobecontinued)*nomatterwhere:everywhereoranywheresomeonedoessomething,inanyplace无论在哪里e.g.NomatterwhereIam,I’malwaysthinkingofyou.不论我在什么地方，我总是想着你。Nomatterwherehewent,hetookhisdogwithhim.他无论走到哪里都要带上他的狗。regardlessof:inspiteof,withouttakingintoaccount不管，不考虑e.g.Wewillcontinuetherace,regardlessoftheweather.不管天气如何，我们都将继续比赛。Theremustbeequalityofrightsforallcitizens,regardlessofnationality.不分民族，所有公民权利均等。(Tobecontinued)Back*havesth.incommon:tohavethesamefeaturesassomethingelse与某事物有共同点tohavethesameinterestsoropinionsassomeoneelse与某人有共同点e.g.Thisareaobviouslyhasalotincommonwithotherinner-cityareas.这个地区显然和其他内城区有许多共同点。We’vegotsuchalotincommon.我们有那么多共同点。StructureAnalysis:“NomatterwhereIwork”isanadverbialclauseofconcession.Translation:不管我在哪儿工作，也不论是在这个国家的哪个地区，我发现有一种情况在所有公司都普遍存在，那就是销售、储运和行政之间的内部冲突。(Theend)Back*2.(Para.2)Thosesalesguysareprimadonnas.primadonna:atemperamental,conceitedperson妄自尊大,爱发脾气的人e.g.Weallknowheisaprimadonna.我们都知道他是一个妄自尊大的人。Translation:那些销售人员太妄自尊大了。(Theend)Back*3.(Para.2)He’llalwaysrushintomyofficeatthelastminutewithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorning.Paraphrase:He’llalwaysrushintomyofficeatthelastmomentwithanurgentorderwhichneedstobefirstdeliveredtooneofhiscustomersonthenextmorning.emergencydelivery:adeliverythatneedstobedealtwithinpriority紧急送货单e.g.Heisbusyindealingwiththoseemergencydeliveries.他正忙于处理那些紧急送货单。(Tobecontinued)Back*StructureAnalysis:“oneofhiscustomersabsolutelyhasto...”isanattributiveclausewhichmodifiestheantecedent“emergencydelivery”.Translation:他总是在最后一刻带着一份紧急送货单冲进我的办公室，他的客户急需第二天“优先出货”。(Theend)Back*4.(Para.2)Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmetoputasideanothercustomer’sorderandslidehiscustomerinitsplace.Paraphrase:Heisalwayspreparedwitheverypossiblereason,explainingwhyhecouldn’ttellmeearlier.Butthepointisthathewantsmetocancelanothercustomer’sorderbuttoputhisownintotheplaceinstead.(Tobecontinued)Back*bearmedwithsth.:beequippedwithsth.用…做装备；备有e.g.Hewasarmedwithallthematerialsbeforemeetingthemformally.在与他们正式见面前，他已准备好所有了。asto:about,concerningsomeoneorsomething关于，至于e.g.Thereissomedoubtastowhethertheinformationistotallyaccurate.关于消息是否完全准确存有一些怀疑。(Tobecontinued)Back*givesb.notice:totellsomeoneofficiallythatyouintendtodosomething(告诉)某人e.g.Hegavehissecretarynoticehewouldgoonabusinesstripfortwoweeks.他告诉秘书他将要出差两周。thebottomline:①themostimportantfactororissueinasituation最基本的事实；关键的问题②thelowestpriceorconditionsomeoneispreparedtoacceptwhentheyaretryingtoreachanagreementwithsomeoneelse某人能接受的最低条件；底线(Tobecontinued)Back*e.g.Thebottomlineiswhethertheproductcanattractthecustomers.关键的问题是产品能否吸引客户。Wehavetofindoutwhattheterrorists’bottomlineis.我们必须了解到恐怖分子的底线是什么。putaside:tomove(anobject,etc.)tooneside；toignore放置一旁；不理睬e.g.Weshouldputasideourdifferencesanddiscussthethingswehaveincommon.我们应当抛开分歧，讨论一下我们的共同点。(Tobecontinued)Back*slide:tomoveorputsomethingsomewherequicklywithoutanyonenoticing悄悄移动；悄悄地放在e.g.Kenslidtheletterintohispocket.肯悄悄把信放进口袋里。inplaceoforinsomething’s/someone’splace:insteadofsomethingorsomeone代替某物/人，取代某物/人e.g.Theideawastoabandontheoldmodel,andcreateamarketeconomyinitsplace.这个想法是要抛开老的模式，创造市场经济以取而代之。(Tobecontinued)Back*Translation:他总是备好各种理由，解释为什么没能早些告知我，但是问题的关键是他总是想让我撇开另一位客户订单来塞进他的客户。(Theend)Back*5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.Paraphrase:Ican’tpossiblydomyjobifeveryorderhehandsindoesnotfollowtherule.anexceptiontotherule:somethingthatisnotincludedintherule例外e.g.Whilemostofthecity’shighschoolsareovercrowded,EastHighSchoolistheexceptiontotherule.这个城市的大多数高中都超员了，而东方高中却是个例外。Therearesomeexceptionstoeverygrammaticalrule.每条语法规则都有一些例外的情况。(Tobecontinued)Back*5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.StructureAnalysis:“heenters”isanattributiveclausewhichmodifiestheantecedent“order”.Translation:如果他交来的每一份订单都不遵循规则，我几乎不能正常工作了。(Theend)Back*6.(Para.3)GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.Paraphrase:TocooperatewithourdistributionmanageristhemostdifficultthingIfaceeveryday.distributionmanager:amanagerwhoisresponsiblefordistribution储运部经理e.g.Heworkedasadistributionmanager3yearsaftergraduation.毕业3年后他当了储运部经理。Back(Tobecontinued)*6.(Para.3)GettingourdistributionmanagertocooperateisthebiggestproblemIfaceeveryday.StructureAnalysis:“Gettingourdistributionmanagertocooperate”isagerundphrasewhichisthesubjectofthewholesentence.“Ifaceeveryday”isanattributiveclause,modifying“hurdle”.Translation:让储运部经理配合是我每天面临的最大难题。(Theend)Back*7.(Para.3)Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.doeverythinginone’spower:doone’sbestin/withinone’spower竭尽全力e.g.Willisdideverythingwithinhispowerforhisclient.威利斯为了他的客户而竭尽所能。keep...from...:topreventsomeonefromdoingsomethingorpreventsomethingfromhappening阻止某人做某事,防止某事发生(Tobecontinued)Back*e.g.Theseworrieskeptherfromsleeping.这些烦恼使她睡不好觉。Shehadtocoverhermouthtokeepfromlaughing.她不得不用手捂着嘴防止自己笑出声来。Translation:他竭力妨碍我照顾客户的需求。(Theend)Back*8.(Para.3)JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.onschedule:happeningordoneatthetimethatwasplannedorintended按发生，按照活动安排表（）行动e.g.Thetrainsrunprettymuchonschedule,exceptwhentheweatherisreallybad.除却极端天气状况，火车按时刻表行驶。(Tobecontinued)Back*8.(Para.3)JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.or:conj.otherwise否则，要不然e.g.Thesoldierstoldeveryonetoleaveortheywouldbeshot.士兵们让每个人都离开，要不然会遭到射击。Translation:就在上周他还告诉我说，我要和其他人一样按照预定的安排办事，否则我的客户只能等。(Theend)Back*9.(Para.4)Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Paraphrase:Thesalespeoplearoundherearelikeagroupofprimaryschoolkids.gradeschoolkids:childrenwhoarestudyinginprimaryschool小学生（HereitisusedtoemphasizethattheCreditManagerisveryannoyedwiththesalespeoplewhoarealwaysmakingmistakeslikechildreninprimaryschool.）e.g.Sheisjustlikeagradeschoolkid,alwaysaskingsillyquestions.她简直就像一个小学生，经常问一些愚蠢的问题。Translation:这里的销售人员像是一帮小学生。(Theend)Back*10.(Para.4)Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Paraphrase:Andwhenwearedealingwithcredits,weneedafull-timepersontocorrecttheirmistakes.whenitcomestosth.:①relatingtoaparticularsubject涉及，谈到e.g.Icanuseacomputer,butwhenitcomestorepairingit,Idon’tknowathing.我会使用计算机，但若谈到修理，我就一窍不通。(Tobecontinued)Back*②whenyouaredealingwithsomething处理，处置e.g.Whenitcomestorelationships,everyonemakesmistakes.在处理人际关系的时候，每个人都会犯错误。Translation:在处理期付账款的时候，我们需要一个全职员工来改正他们的错误。(Theend)Back*11.(Para.4)Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthepricestheywerequoted.Paraphrase:Customersarealwaysrefusingtopaytheinvoicesbecausethepricesontheinvoicesaredifferentfromthequotedprices.price:tosetthepriceofaproductorservice给…定价e.g.