微客服(粉丝管理)-认证的服务号

微客服(粉丝管理)-认证的服务号 微盟?微信营销，如此简单～ 上海 切换城市 , 首页 , 经典 , 产品中心 , 渠道代理 , 帮助 注册 登录 微盟产品(系统接入)使用指南 1、使用微客服的公众账号需符合的条件 必须具备两个条件: 1、公众号为服务号 2、公众号必须经过微信认证 2、入口对接 Step1:登陆微盟平台 选择任意公众账号，系统会自动弹出如下界面: Step2:点击验证，进入 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 选择公众号所属类型，进行保存。 选择服务号的商户会出现以下两种情况: a、未进行过授权设置的商家，填写对应的应用 id 及应用秘钥，保存即可，系统会自动绑定微客服系统。 b、进行过授权设置的商家，直接保存系统自动绑定微客服系统。 备注:此授权设置就是原先自定义菜单内的授权设置，应用 id 及应用秘钥完全相同。 3、创建工号 每位商家限有3个坐席 登录微盟平台，选择左侧菜单栏【客服工号管理】--【添加客服】，进入创建工号。 4、进入微客服系统 Step1::点击左侧菜单栏【客服工号管理】--【客服管理平台地址】链接 kf.weimob.com 或直接浏览器打开该链接即可进入登陆界面。 Step2:登陆界面输入账号、密码即可登陆。 登陆账号为:工号+@数字，数字为商家 id，请勿遗漏。 注 1:如果商家未进行验证或不属于认证服务号，系统会自动提醒:账号密码不正确。 注 2:成功登陆后，商家如果开启“默认无匹配回复”，请关闭，避免与客服系统发生冲突;随后任意用户发送至公众号的，商家均可在客服系统收到。 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 注 3:成功登陆的商家如是首次登陆，需耐心等待一段时长，系统需逐步更新公众账号的粉丝，首次更新成功以后，后期登陆系统只会自动同步最新粉丝，同步迅速。 微盟产品(微客服)使用指南 1、微客服系统使用须知:所有可发起会话的客户，只针对 24 小时内联系过公众号的客户。 2、聊天窗口: leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 2.1 “等待接入”与“工号排名”按钮 无客服接待的客户，则进入等待接入列 表，点击可进入详细列表，可批量接入或双击客户接入，也可手动删除。如图: (注:等待接入的客户系统只保留 24 小时，超出时长未接入系统自动移除) leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 点击【第 1 名】，可查询当天对话数量及其他客服情况，系统自动排名。 2.2 “正在联系人”与“最近联系人”切换 正在联系人为当天聊天用户，当天 凌晨 12:00 系统有一次自动清除列表，转为最近联系人; 最近联系人为 24 小 时内联系过商家的客户，超出 24 小时的客户系统自动删除，可在消息记录或微 信用户内搜索微信名称查询。 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 2.3 “自动回复”与“自动接入”设置 自动回复:默认“无自动回复”，下拉勾选项需通过顶部导航系统设置进行“工号自动回复”添加，添加后下拉即可勾选，一旦设置客户发送任何内容均会自动回复一条; 如图: 自动接入:默认“关闭”，可修改为 10、20、30、40、50。一旦修改，等待接入的客户会自动转入“正在联系人”列表。 2.4 当前聊天用户 2.4.1 点击客户微信名称，可查询客户账号、昵称、微信名、地区、性别，设置备注、标签(双击即可)，查询接入过客服及最后接入时间。如图 1、2: leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 如客服不能继续跟当前客户沟通，可通过转接按钮，勾选所需转接客服确定即可， 对方客服可接受，也可拒绝。 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 2.4.3 标注会话 如果当前对话由于某些原因需要后续跟踪，可对此进行标注会话，以备随后查询， 各个客服 标注的会话，均可在顶部导航标注事件中查询处理。(注:处理人如果未对此次 会话进行处理，再次标注该客户对话时，系统自动保留上次标注内容) leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 2.5 聊天对话框 客户及客服双方的发送内容均在框内成列，暂支持文本、表情、图片、语音等文件，客服上传过的文件，系统会自动保存，以备二次发送; 通过“消息记录”按钮，可查询该用户所有聊天记录。 2.6 “快捷回复”与“客户资料”切换按钮 快捷回复:选中【我的回复】-【添加】设置快捷回复分组，如:常用语，开场语，结束语等;选中【常用语】-【添加】设置快捷回复内容，如:你好，微盟官网 客服为您服务，双击快捷内容即可使用; 客户资料:为当前聊天中的客户资料，可双击给客户贴上标签。 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 3、消息记录 可查询所有接入过的客户的消息记录，可筛查某个时间段、某个客 服的聊天记录，24 小时的客户可直接双击发起会话。如图: leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 4、微信用户: 登陆微客服系统的商家，系统会自动同步公众号下所有的微信用 户，并获取到客户头像、微信名称、地区、性别等资料，如商户在【微盟平台】 -【粉丝管理】-【粉丝列表】中为粉丝设置了标签，微客服系统会一并同步。 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 5、系统设置 工号自动回复:仅针对客服已接入客户，客户发送任何内容均会自动回复一条; 接入语设置:接入语是指在接入客户时自动发送的消息，可关闭或开启; 会话自动关闭设置:在人工接入的状态下，当用户超过一定时间没有回复时，会话则自动关闭;可设置会话自动关闭的时间及会话自动关闭前发送给 客户的结束语。 6、标注事件 所有客服标注的会话均在标注事件内可查询，也可进行“删除、发起会话、处理事件、批量导出”等操作。(注:发起会话只针对 24 小时内联系过的客户) leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 7、个人中心 账号属于登陆状态，点击色块可进行背景皮肤更换，系统自动记录 该账号的所有操作，再次登陆所有设置均保留。 1客服系统接入 2使用指南 微盟首页 | 申请入驻 | 渠道代理 | 关于微盟 | 授权认证 | 加入微盟 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and 免费热线:4006305400 QQ:4006305400 邮箱:feedback@hsmob.com 地址: 上海市市辖区宝山区逸仙路2816号华滋奔腾大厦A幢15楼 Copyright ? 2011-2014 www.weimob.com. All Rights Reserved 上海晖硕信息 科技有限公司版权所有 沪ICP备13021836号-1 leading role, strengthening the capacity of regional radiation. Urban and rural is an inevitable trend, also required from a broader construction of the rapid transit system. Entering the 21st century, the city has maintained fast development momentum, are feature-rich and enhanced. Inherent of city space tends to saturated, in more fast of development speed Xia, city population scale also constantly expansion, city function too concentrated by brings of problem increasingly serious, how Guide City by single center to core-network mode development, by Center City to peripheral group, and tablets District ordered, and efficient expand is future city development must faced of problem, apparently, track traffic for Guide City axis to development, support city space structure optimization and expand has not alternative of role. In 2014, Yibin city people's Government and the new road bridge stock limited liability company signed the modern streetcar project a strategic cooperation agreement, new road bridge agreement expressly limited shares ... 1.5.1 planning period and long term: as the main planning period to determine future needs of goal nets, planning period to 2030, consistent with the overall urban planning long term life in Yibin city. Vision: planning no specific period according to the overall vision of the city development planning and land use control in urban area and its prediction based on population size, as a condition of network scale of vision control. More in line with the law of network formation and maintain good flexibility in planning more scientific and