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酒店服务指南

2017-09-07 16页 doc 41KB 64阅读

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酒店服务指南目录 CONTENTS 一、前厅服务 Filst,lobby service 二、客房服务 Second,room service 三、餐饮服务 Third,dining service 四、康乐及娱乐设施 Fourth,peace and happiness and entertainment facility 五、电话服务指南 Fifth,telephone service guide 六、保安服务 Sixth safe service 致宾客的一封信 SENDS A GUTEST’S LET...
酒店服务指南
目录 CONTENTS 一、前厅服务 Filst,lobby service 二、客房服务 Second,room service 三、餐饮服务 Third,dining service 四、康乐及娱乐设施 Fourth,peace and happiness and entertainment facility 五、电话服务指南 Fifth,telephone service guide 六、保安服务 Sixth safe service 致宾客的一封信 SENDS A GUTEST’S LETTER 尊敬的来宾: 热忱欢迎您下榻红日商务酒店,本店设施齐全,服务周到,温馨如家,让你充分感受到尊贵、安全、舒适和充满兴趣及有格调的服务,时您在锑归住宿、体闲、娱乐的最佳选择。如需要更多的帮助,敬请与酒店大堂副理联系。 祝您有一个愉快的旅程~ Zealously welcome you to stay at the Hong Ri Business hotel,this shop facility complete,service tholough,warm like family;lets you fully feel to honored,safe,is comfortable and fills the interest and has the style the service,is you in the tzekwei lodgings,the leisure,the entertainment best choice. If you require more informationor assistance.please contalt the Assistant manager who will be at your service all day around. Wishing you a most pleasant stay with us! 总经理:xxx General managel:xxx 宾 客 须 知 GUEST NOTICE , 客房入住时请出示护照、身份证或其它有关身份证明的证件。 , 如需在外住宿,请通知前台,本店不允许非入住宾客留宿。 , 禁止易燃易爆及有毒危险物品进入本店。 , 宾客携带各类枪械等武器需申报或提交本地公安局或本店保安部妥善保管。 , 本店严禁嫖、赌及使用毒品犯罪。 , 贵重物品请在前台寄存,不慎遗失,恕不负责。 , 请遵守酒店规则。 , The guest enters when please exhibit the passport,the ID card or other related identifications credentials. , Like must stay in outside,please inform the main station,this shop does not allow must to enter the guest to stay overnight. , Forbids flammable explosive and the virulent dangerous goods enters this shop. , The guest carriesweapon and so on each kind of firearms must report either submit the local police or this shop peace preservation department takes care of properly. , This shop strictly prohibits chasing women,the gambing and the use drugrelated crime. , The valuables please check in the main station,loses carelessly,is not responsible even slightly. , Please observe the hotel rule. 一、 前厅服务 First, lobby service 大堂副理 阁下需要任何协助,请与大堂副理联系。 接待、问询处 办理入住、更换房间与会议接待事宜;代办问讯、留言等服务。预订部、商务中心代办预 订客房、餐饮、会议、娱乐、票务等服务;承办打印、复印、传真、旅游商品销售等服务。 礼宾台 负责为抵店客人提供上、下车接待及行李搬运等服务工作。 收银处 承办结账、收银、信用卡业务。 信用卡 酒店接受国内外主要信用卡,如需咨询请与总服务台收银处联系。 票务服务 酒店提供航班、火车、长途汽车的查询服务,并可提供机票和车票的预定服务。 商务中心 位于酒店大堂,为您提供打字、复印、传真,代办特快专递(EMS)、上网服务。 礼品店 位于一楼的礼品店提供报纸、杂志、和书籍、文具、工艺品及食品。营业时间: 7:00AM—10:00PM。 保险箱 提供现金、贵重物品保管服务。 出租汽车 代办出租汽车联系事宜。 电话唤醒 请与总台联系: 以上服务电话:内线:xxxxxxx Great hall vice-principle Your excellency needs any as sistance,please with great hall vice-principle relation. Reception.information desk Handles into,replaces the room and the conference receives the Orders,the business center Charge d’affaires orders service and do on guest room,dining, confernce,entertainment,ticketclerk;Service and so on undertaking Ritual guest Taiwan Sresponsible for to arrive at the customer per son to provide on,alights Receives the silver place Undertaking paying up,receives the silver,the credit card settlement service. Gredit card We auept the main Credit card in China or overseas,please ccontacr with the Reception Desk if you need more details. Ticket ordering We provide free information about airline.Frain and coach,of course we can also order the ticker for you. Business service center Our business center is located in the lobby which provide services as typiny,copying,faxing,ems. Lobby shop Newspapers,magalines stationery souvenis or all kinds of food ate available from our lobby shop.open daily from 7:00AM—10:00PM. Safety deposit box Provides storage service and so on cash,valuables Taxi Charge D’affaires rental carrelation matter sc concerned The telephone awakens Please with main station relation Above serves the telephone:Inside connection:xxxxxxxxx billion 二、 客房服务 Second,room service 客房房卡 各房之间配有灯光开关控制器,阁下进房将房卡插入门旁的通电孔,离开房间时,请取下 房卡交总台。 闭路电视 阁下可收看中央1-8台,全国部分省、市卫星电视台,本地区和宾馆之闭路电视节目及带 宽网络。 洗衣服务 阁下将需要洗涤熨烫的衣服装入洗衣袋,于每日上午9:00以前交与客房中心。若须快件 服务,需付加快费。 请注意: 酒店提供湿洗、干洗,请客人说明洗涤方式 不负责衣服的缩水,褪色及袋中的财务遗漏的责任 在清洗过程中损坏的衣服不超过该件洗衣费的10倍 失物招领 酒店会保管失物招领处物品三个月,对易腐烂的物品仅保管一天,如在规定时间内无人认 领,酒店有权处理该物品。在酒店丢失财物,请联系房务中心。 空调 客房配有空调调控器,可调节室内温度和通风,如有问题请与房务中心联系。 客房小酒吧 客房小酒吧有各类啤酒、饮料、矿泉水等多种音频供您享用。请与房务中心联系。 Guest room FangKa Various rooms have the light switch controller,your excellency enters the room room card insertion gate nearby. Closed circuit television Your excellency may watch central 1-8,national partial provinces,the city satellite TV program,of closed circuit. Washes clothes the service Your excellency will need to wash consoles very hot the chothing to load washes the pocket,in every day in the morning 9:00 before will hand over in the guest room center,If must the Please note st1,the hotel provides wet washes,dry cleans,asks the visitor to explain washes theh way nd2,is not responsible for clothes the synaeresis,discoloration responsibility which and in the bag belongings. rd3,clothes whice damages in the clean process does noy Lost and found Lost and found items will be kept by the hotel for three months perishable items will be retained for one day only.the hotel reserves the bsolute right to dispose off the item if it is not claimed within this pericd.please call our room servecefor ovssitance. Air-condition The air conditioner adjusts the temperature in your room.If it is in trouble please contalt with the room service centre. Mini Bar There we provide a variety of boors.beverages and table—water contacr us if you need more. 名称 洗价 烫价 干洗 名称 洗价 烫价 干洗 西装 西裤 外套 牛仔裤 短裙 T恤 衬衣 大衣 夹克衫 小件类 Name Washes Burns Dry Name Washes Burns Dry The The cleans The The cleans price price price price Western-style Pant Clofthing coat JeansJeans Short skirt T.Pities Shirt Coat Jacket Smaill unimdeupper kind garrment 豪庭酒店公物价格表 在您下榻酒店期间,请爱惜房间物品,如有损失,请按以下价格赔偿: 房间物品价格表 品名 单价 品名 单价 电视机 服务指南 写字桌 电视遥控器 电视桌 浴巾 茶几 地巾 空调遥控器 枕套 双人棉被 枕芯 电吹风 毛巾 被套 方巾 地毯烟洞 茶杯 双人床裙 口杯 单人被套 垃圾桶 电水壶 艾滋病宣传牌 双人床单 烟缸 单人床裙 订书机 床褥子 衣架 单人床被 米尺 电话机 消防指示牌 请勿打扰 请拨XXX 当您需谢绝探访及不被打扰时,请将“请勿打扰”牌挂在门外,并通知总机接线员不要拨电话至客房。 网上漫游服务 酒店客房提供上网接口免受宽带费。 Bold courtyard hotel property price list Stays at hotel period in you,please trea sure the room goods, Guest room goods price list Commodity Unit Commodity Unit name name Televisjon Service Gujde Writing Televicion Table Remote control Televisjon Bath towel Table Tea several Tutb an Air con ditioning Pillow case Renote contrd Two per son Pillowp is til Colt-waddel Qult Elec txic drier Towel Bed ding bag Hand towel Rug Teacup Smoke hole Double Mouthcup Bed skirt Single Trashcan Beddmgbag Ejec trjcity AIDS canteen Prepagandizes Thesign Two person Ashtray Bed sheet Single Stap jer Bed skirt Bed mattress Cloghesrack Single Merer rule Bed sheet Tejep hone Fireindex plate Do Not Disturb Dail XXX Please hang the plate of “DND”on the front of the door and tell the operator not to phone through to your room when you wish to have privaly. Internrt You can ger on the interner in your room. 引用开水 请勿饮用自来水,房间配有电水壶,请阁下安全使用。 房间电话 阁下需要直拨国际或国内长途时,请与总服务台联系;如需市话或本店内部电话,请参阅电话指南。 房间物品 房间放置的商品,客人可以先用,离店时在总台一并结账。 客房服务中心 阁下如需服务,请与总服务台或客房中心联系。 鲜花水果 请与客房中心或总服务台联系 宠物 一切宠物请勿携带入内 访客 敬请阁下来访者到总台办理会客手续,并于当晚23:00以前离开本店,若延长时间,请与总服务台 叫醒服务 请与总服务台联系 会议室服务 本店务有四间不同规格的会议室,如需使用,请与总服务台联系。 退房服务 本店房租截止时间为中午12时正,下午6:00前加收半日房费,下午6:00以后退房按全日计算。 电源说明 酒店所有客房的供电为220伏(50赫),如需使用多种插座及变压器,请与房务中心联系。为安全起见,禁止在客房内私自使用电器设备或烹调设备。 就医 就医服务,请与值班经理联系。 Driuks the boiling water Please do not drink the running water,the room hasthe electricity canteen,invites your excellency safety han dling. Room telephone When your excellency needs the direct dialing international or domestic long-distance,please with total service desk relation;Like needs the public opinion or this Room commodity The toom laying aside commodity,the visitor may use first,to shop when in main station one and paying up. Room service ceuter Your excellency like must serve,please with total service deak or guest room center relation Fresj flower fruit Please with guest room center or total service desk Pet All pets please do not carry into in Visitor Asks respectfully your excellency visitor to handle to the main station receives callers the peocedure,and in that very evening 23:00 before leaves this shop,if extension of Awakeus the service Please wish total service desk relation Coufereuce room service This shop has four different speciffcations the conference rooms,like must use,please with total service Returusa house the service This shop house rant cut-off this for 12pm,in the afternoon 6:00 front canada collects the half day room Power Supply The voltage of power supply in your room is 220v(50Hz) contact us if you need an electric or cooking equipments without permission is forbidden in otder to guatantee your safety. Clinic For assistance please call the Assistance manager. 三、 餐饮服务 Third,dining service 酒店有11个宴会厅,分布在一至三楼。其中遗漏丽晶宫是接待600人的宴会大厅,可承 办大型宴会、会议、自助餐等高档宴会;二楼西餐厅高雅别致,北景有假山、小桥流水作 陪衬,仿佛置身于山清水秀之中,三楼华盛顿好似一个能接纳300人的宴会厅和8个豪华 包房,可满足各层次的接待。 The holel has 11 banquel halls,dislribues in one to three buildings,loulijing the tbe palace Rereceives 600 human of banque is halls,may unde rlake the large-seale bamquet,the conference,the buffet and soon the upseale banquet,Two buildings dining room loflyare unique, The backg round has the roclcery,the small bridge over the flowing siream makes the set-off,places one falf as in beauiful scenery in,Three buildings Was hinglong is can receive300 Human of banquet halls and 8luxuriously reserves a room,may satisfy vartions levels the reception This hotel hires Guangodng,hunan,Ischuan,Hubei chef to 送餐服务: 可按您的分符合要求,送餐到房间。 送餐电话:XXXX XXXX 营业时间:上午XX XX Deliwling Kara OK hall Iniroduces the com plele sel Kara OK equipment,the conient Businees hour:18:00—24:00 Sauna Lefi side of a building hall “the dream Paris Finland bath provides the service project to include:Only the mulberry,rubs the back,serapes the skin,the cuppinggbss,the foolcures,repairs the fool,repairs the hand,pieles the ear,the Chinese medieine massage,the” Chess signroom The hotel five buildings zre equipped with 6 be tween chesses singns room,has the completely a utomatic,manual manual mahjong, 五、电话服务指南 , Fifth,telephone serviceguide 总机(外线): 大堂副理: 总经理办公室: 接线员: 传真: 商务中心: 总台接待: 桑拿部: 票务中心: 美容美发: 房间电话:门牌号 工程部: 餐饮部: 保安部: 大堂酒吧: 市内电话:S+电话号码 国内直拨:S+地区号码+电话号码 国际直拨:S+国际冠字(00)+国家代码+城市代码+电话号码 Switch board(outwire): Greal hallvice-principle: General manager office: Operalors: Facesimile Businesscenters:: The Taiwan reception: saunasde prtment: Tielseling Center: Cosmetology styles hair: Room telephone: engineering dept: Gafeteria: peace preservalion deprtments: Greathalltar: urban telephones: S+telephone number Domestie direet dialing:S+local number+telephone number Lnie mational direel dialing:S+international crown character(00)+country code+city code+tele phone number 六、保安服务 , Sixth,safe service 客户烟感报警系统 本店客房均装有烟感报警器,当客房烟雾浓度超过规定时,它会自动向 服务台报警,服务员将迅速赶到现场。 安全通道 酒店每层楼均有安全指示牌,遇有紧急情况,请不要惊慌,切勿使用 电梯,迅速从安全通道撤离。 酒店安全服务 酒店保安部有专人24小时值班,阁下请安心居住。 保安设施 酒店保安24小时服务,请您协助酒店保安工作,如有问题,请与值班 经理联系。 紧急情况 遇有紧急情况,请与总机接线员或总服务台联系。 Guest room smoke feeling alarm system This shop guest room is loaded with the smoke feeling alarm apparatus,when the guest room smog density surpasses the stipulation,iteanautomatieally report to the police to the service deslc,the service person rapidly will rush the seene. Secret channel Hotel each building has the security index plate,mee is has the emergency case,please do not have to be startled,is sure not to use the elevator,rapidlyevac uates from the secret channel. Hotel safe service The hotel peace preservarion de partment has the specialist 24 hours duties,your excellency invites the relieved housing. Pablic Security Our guards work for you dll day long you cooperation with them is highly approciated.please contalt the Assistant manager is you need help.
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