CSCP 模拟题库 1300题 试卷 02

CSCP 模拟题库 1300题 试卷 02 You answered the following questions incorrectly. Q:1 The effectiveness of the CRM strategy must be ______ to ensure that the strategy is having the desired effects of establishing lifetime customers and increasing the organization's profitability? You answered: C) Measured The correct answer was: C) Measured Explanation: The CRM strategy must be measured to ensure that the strategy is having the desired effects of establishing lifetime customers and increasing the organization's profitability. Q:1 The obvious way organizations can gauge their success at establishing loyal customers is to measure customer ______ ? You answered: A) Retention The correct answer was: C) Satisfaction Explanation: To effectively gauge success at establishing loyal customers, organizations must measure customer satisfaction. Q:1 _____ customer feedback questionnaires are a good source of data for measuring timely customer satisfaction levels? You answered: B) Extensive The correct answer was: D) Transaction Explanation: Transaction customer feedback questionnaires are a good source of data for measuring timely customer satisfaction levels. Q:1 If a customer indicates dissatisfaction employees are _______________ to address the problem or concern immediately? You answered: A) Encouraged The correct answer was: D) Trained Explanation: When a customer indicates dissatisfaction employees are trained to address the problem or concern immediately. Q:1 The organizational or team goal must be to give customers what they want and achieve a ______ percent customer satisfaction rate? You answered: B) 90 The correct answer was: A) 100 Explanation: Organizations and teams must have the goal of giving customers what they want every time and achieve a 100 percent customer satisfaction rate. Q:1 During a ______ review key customers (B2B) can provide valuable customer satisfaction data by evaluating their account manager's or team's results? You answered: A) Performance The correct answer was: A) Performance Explanation: During a performance review key customers (B2B) can provide valuable customer satisfaction data by evaluating their account manager's or team's results? Q:1 The first step toward effective outsourcing is to establish clear performance ________________ from the vendor who will provide the service? You answered: C) Expectations The correct answer was: C) Expectations Explanation: Clear performance expectations must be addressed up front the vendor who will provide the services. Q:1 It is important that an organization measure vendor performance at _______________ intervals to ensure customer needs are satisfactory being met? You answered: B) Regular The correct answer was: B) Regular Explanation: An organization must measure vendor performance at regular intervals and make any necessary adjustments needed to ensure customer needs are satisfactory being met. Q:1 It is essential for organizations working with ______ vendors to coordinate activities and to establish a formal sharing of best practices among the vendors? You answered: B) Outsourced The correct answer was: D) Multiple Explanation: Organizations working with multiple vendors need to activities and establish a formal sharing of best practices among all the Q:1 When an organization’s need for a new outsourced vendor arises, organizations need to be prepared with an exit strategy? You answered: B) Alternative The correct answer was: A) Exit Explanation: Spreading out organizational needs among a number of vendors provides an exit strategy should a vendor need to be replaced. Q:1 _____ sourcing is the development and management of supplier relationships to acquire goods and services in a way that aids in achieving the immediate needs of a business? You answered: C) Strategic The correct answer was: C) Strategic Explanation: Strategic sourcing is the development and management of supplier relationships to acquire goods and services in a way that aids in achieving the immediate needs of a business. Q:1 While traditional purchasing focuses on purchase price; strategic sourcing focuses on the true cost to the ______? You answered: C) Business The correct answer was: D) Customer Explanation: With traditional purchasing focuses on purchase price; strategic sourcing focuses on the true cost to the customer. Q:1 Traditional purchasing sees each purchase as a discrete transaction and as a result traditional purchasing is transactional; but strategic sourcing is _________________ ? You answered: C) Collaborative The correct answer was: C) Collaborative Explanation: Traditional purchasing sees each purchase as a discrete transaction and as a result traditional purchasing is transactional; but strategic sourcing is collaborative. Q:1 Strategic sourcing redesigns workflow and information flow to eliminate redundancies and non-value-added work? You answered: C) Redesigns The correct answer was: C) Redesigns Explanation: Strategic sourcing redesigns workflow and information flow and this allows opportunities for realigned and collaborative business processes, information flows, and workflows. Q:1 The use of the Internet and compatible software systems allows purchasers and suppliers to share information and ______ demand and supply from any point in the network? You answered: B) Synchronize The correct answer was: B) Synchronize Explanation: Compatible software systems allow purchasers and suppliers to share information and synchronize demand and supply from any point in the network at any time. Q:1 Traditional purchasing does not increase the______of the entire supply chain the way strategic sourcing can? You answered: B) Visibility The correct answer was: B) Visibility Explanation: With strategic sourcing enhanced visibility of the supply chain provides many opportunities for improvement. Q:1 Expanded information sharing can lessen the bullwhip effect and provide early problem detection and faster ______? You answered: D) Response The correct answer was: D) Response Explanation: Strategic sourcing provides expanded information sharing, lessening of the bullwhip effect and provides for early problem detection and faster response. Q:1 ‘ on the market’ is a traditional approach to purchasing in which organizations buy in response to immediate needs, choosing freely from among all the suppliers that can meet those needs? You answered: A) Buy The correct answer was: A) Buy Explanation: ‘Buy on the market’ is a traditional approach to purchasing in which organizations buy in response to immediate needs. Q:1 This type of relationship is seen as a long-term arrangement that is ruled more by agreements than by contracts? You answered: C) Collaboration The correct answer was: C) Collaboration Explanation: Collaboration relationship is seen as a long-term arrangement that is ruled more by agreements than by contracts Q:1 In this type of relationship, business goals are shared and suppliers are folded into the purchasing entity? You answered: D) Merger The correct answer was: D) Merger Explanation: The Merger sets up a relationship where business goals are shared and suppliers are folded into the purchasing entity. Q:1 The level of ______, communication and shared values will vary, depending on the effectiveness of a business acquisition? You answered: C) Trust The correct answer was: C) Trust Explanation: Depending on the effectiveness of the merger the level of trust, communication and shared values may vary. Q:1 From a purely reactive stance, companies with certain types of supply situations maybe able to manage ______ better in a strategic alliance? You answered: C) Risk The correct answer was: C) Risk Explanation: In a strategic alliance companies with certain types of supply situations maybe able to manage risk better. Q:1 _____ refers to the interfaces between the component procured and the final products as well as the complexity of the supply chain itself? You answered: A) Architecture The correct answer was: B) Complexity Explanation: Complexity refers to the interfaces between the component procured and the final products as well as the complexity of the supply chain. Q:1 Managing ______ through purchasing more than one needs or gambling on quality can be costly strategies? You answered: C) Availability The correct answer was: B) Uncertainty Explanation: Managing uncertainty through purchasing more than one needs or gambling on quality can be costly strategies. Q:1 _____ alliances may improve time to market, gets product into the hands of Customers more quickly, or help ensure quality, and increased customer satisfaction? You answered: C) Developed The correct answer was: A) Strategic Explanation: Strategic alliances may improve time to market, gets product into the hands of customers more quickly, or help ensure quality, and increased customer satisfaction. Q:1 Alliances may enable organizations to combine resources to overcome ______ to entry and search for and develop new opportunities? You answered: D) Challenges The correct answer was: C) Barriers Explanation: Alliances may enable organizations to combine resources to overcome barriers to entry and search for and develop new opportunities. Q:1 Partnerships that lead to better advertising or increased ______ to new market channels can be beneficial? You answered: C) Access The correct answer was: C) Access Explanation: Partnerships that lead to better advertising or increased access to new market channels can be beneficial. Q:1 Building alliances between organizations can help improve operations by lowering system costs and using ______ more effectively? You answered: D) Resources The correct answer was: D) Resources Explanation: Building alliances between organizations can help improve operations by lowering system costs and using resources more effectively Q:1 Partnering with an organization that has expertise in a certain area makes it easier to implement new ______? You answered: A) Systems The correct answer was: D) Technology Explanation: Partnering with an organization that has expertise in a certain area makes it easier to implement new technology. Q:1 Strategic alliances provide an excellent opportunity for ___________________ within the organization and help them to become more adaptable? You answered: B) Research The correct answer was: A) Learning Explanation: Strategic alliances provide an excellent opportunity for learning within the organization and help them to become more adaptable. Q:1 Alliances can help improve overall financial position by increasing revenue while sharing ________________ costs? You answered: B) Inventory The correct answer was: A) Administrative Explanation: Alliances can help improve overall financial position by increasing revenue while sharing administrative costs. Q:1 The ability to ______, appreciate and deliver customer satisfaction drives the modern supply chain? You answered: A) Modernize The correct answer was: C) Predict Explanation: The ability to predict, appreciate and deliver customer satisfaction drives the modern supply chain. Q:1 Strategic alliances are defined by the, ______ and supply chains in which they occur as well as by their business goals? You answered: A) Partnerships The correct answer was: B) Markets Explanation: Strategic alliances are defined by the markets and supply chains in which they occur as well as by their business goals. Q:1 _____ logistics" refers to the use of a company or organization to perform all or part of the organization's material management and product distribution? You answered: D) Third-party The correct answer was: D) Third-party Explanation: Third-party logistics" refers to the use of a company or organization to perform all or part of the organization's material management and product distribution. Q:1 _____ logistics may manage global contracts and supervise he work of various 3PLs and offer more than logistical support to their customers? You answered: A) Fourth-party The correct answer was: A) Fourth-party Explanation: Fourth-party logistics may manage global contracts and supervise the work of various 3PLs and offer more than logistical support to their customers. Q:1 Sharing information through SRM systems can be used to tie suppliers into the supply/demand cycle at the distribution and ______ levels? You answered: A) Retail The correct answer was: A) Retail Explanation: Sharing information through SRM systems can be used to tie suppliers into the supply/demand cycle at the distribution and retail levels. Q:1 In the _____________ response model, suppliers receive point-of-sale data from retailers and use this information to synchronize their production and inventory activities with actual sales at the retailer? You answered: A) Integrated The correct answer was: C) Quick Explanation: The quick response model, allows suppliers to receive point-of-sale data from retailers and use this information to synchronize their production and inventory activities with actual sales at the retailer. Q:1 In the ____________________ replenishment model, suppliers are notified daily of actual sales or warehouse shipments and commit to replenishing inventory? You answered: D) Continuous The correct answer was: D) Continuous Explanation: The continuous replenishment model is when suppliers are notified daily of actual sales or warehouse shipments and commit to replenishing inventory. Q:1 In the ______________________ model, vendors, through mutual agreement have access to customers’ inventory data for the items they supply and are responsible for maintaining inventory levels? You answered: C) VMI The correct answer was: C) VMI Explanation: In the VMI-vendor-managed inventory model, vendors, through mutual agreement have access to customers’ inventory data for the items they supply and are responsible for maintaining inventory levels required by the customer. Q:1 Distributor ________________ occurs when distributors utilize modern information technology so the expertise and inventory located at one distributor are available to others? You answered: D) Coordination The correct answer was: C) Integration Explanation: Distributor integration (DI) occurs when distributors utilize modern information technology so the expertise and inventory located at one distributor are available to others. Q:1 With a CTM the ______ phase defines the front-end agreement to collaborate and formalizes the period of time and scope of the relationship? You answered: D) Initial The correct answer was: A) Strategic Explanation: The strategic phase defines the front-end agreement to collaborate and formalizes the period of time and scope of the relationship Q:1 The tactical phase defines the process flow, beginning with the product/order ______, which is combined with a shipping forecast according to predetermined strategies? You answered: A) Requirements The correct answer was: C) Forecast Explanation: The tactical phase defines the process flow, beginning with the product/order forecast, which is combined with a shipping forecast according to predetermined strategies. Q:1 This phase uses the agreed-upon standards, distribution methods (such as aggregation pooling, and load building), and carrier assignments to translate the orders into shipments? You answered: B) Operational The correct answer was: D) Strategic Explanation: This operational phase uses the agreed-upon standards, distribution methods and carrier assignments to translate the orders into shipments Q:1 _____ procurement defines how carriers can anticipate demand rather than having to guess where and when it will surface? You answered: B) Capacity The correct answer was: B) Capacity Explanation: Capacity procurement defines how carriers can anticipate demand rather than having to guess where and when it will surface. Q:1 With ______ movements shippers and receivers benefit from a decrease in freight expenses and an increase in the amount of committed usage, and improved service? You answered: A) Committed The correct answer was: C) Integrated Explanation: Through the use of integrated movements shippers and receivers benefit from a decrease in freight expenses and an increase in the amount of committed usage, and improved service. Q:1 Despite their benefits, approximately 40 to 50 percent of all alliances fail and one of the main reasons alliances fail is that many organizations do not understand the ___________________ of the alliance? You answered: C) Purpose The correct answer was: C) Purpose Explanation: One of the main reasons alliances fail is that many organizations do not understand the purpose of the alliance. Q:1 Successful alliances are more than the exchange of goods and services; they are true ___________________ managed within the scope of business objectives? You answered: D) Commitments The correct answer was: C) Relationships Explanation: Successful alliances are more than the exchange of goods and services; they are true relationships managed within the scope of business objectives. Q:1 In order to ensure long-term success with supply chain partners, a ____________________ process for developing and maintaining a healthy relationship is necessary? You answered: B) Systematic The correct answer was: B) Systematic Explanation: Ensuring a long-term success with supply chain partners requires a systematic process for developing and maintaining a healthy relationship is necessary Q:1 Relationship _____________ refers to a supply chain partner believing that an on going relationship with another is so important as to warrant maximum efforts at maintaining it? You answered: B) Commitment The correct answer was: B) Commitment Explanation: Relationship commitment refers to a supply chain partner believing that an on going relationship with another is so important as to warrant maximum efforts at maintaining it. Q:1 Open and _______________ communication regarding objectives is vital to a successful supply chain relationship? You answered: D) Effective The correct answer was: A) Continuous Explanation: Open and continuous communication regarding objectives is vital to a successful supply chain relationship. Q:1 Before entering an alliance it is best to begin by identifying key issues and decisions as well as involving key ______? You answered: C) Employees The correct answer was: D) Stakeholders Explanation: Before entering an alliance it is best to begin by identifying key issues and decisions as well as involving key stakeholders Q:1 When considering potential partners, look beyond strategic and financial fit by evaluating differences in corporate ______, operating style, and business practices? You answered: A) Culture The correct answer was: A) Culture Explanation: Look beyond strategic and financial fit by evaluating differences in corporate culture, operating style, and business practices Q:1 During ______ a win/win proposal should be the goal, as this sets the tone for the future alliance? You answered: C) Negotiations The correct answer was: C) Negotiations Explanation: During negotiations a win/win proposal should be the goal, as this sets the tone for the future alliance. Q:1 The intent of the alliance ______ is to promote relationships between partners, build joint initiatives, bring them to market to generate revenues and acquire customers? You answered: D) Manager The correct answer was: D) Manager Explanation: The alliance manager must be to promote relationships between partners, build joint initiatives, bring them to market to generate revenues and acquire customers. Q:1 To manage the complex interactions companies need the organization-wide ability to identify, discuss, and ______ all relationships with a given partner and understand their potential interactions? You answered: C) Track The correct answer was: C) Track Explanation: An organization-wide ability to identify, discuss, and track all relationships with a given partner and understand their potential interactions. Q:1 _____ partner relationships is more than just ensuring that business objectives are met but also includes formally monitoring the health and trust of the working relationship? You answered: C) Maintaining The correct answer was: D) Auditing Explanation: Auditing partner relationships is more than just ensuring that business objectives are met but also includes formally monitoring the health and trust of the working relationship. Q:1 Partners in an alliance must recognize and allow for incidental and inevitable changes as well as planning for the __________________ changes that need to occur within the alliance? You answered: C) Business The correct answer was: D) Positive Explanation: Alliance partners must recognize and allow for incidental and inevitable changes as well as planning for the positive changes that need to occur within the alliance. Q:1 An organization must know its goals, resources and _______________ before it decide which suppliers can play roles in corporate strategies and integration levels? You answered: A) Limitations The correct answer was: A) Limitations Explanation: An organization must know its goals, resources and limitations before it decide which suppliers can play roles in corporate strategies and integration levels Q:1 Once criteria are determined, a _________________ plan is developed that will be used at the operational level to differentiate preferred suppliers from others? You answered: C) Collaborative The correct answer was: A) Categorization Explanation: Once criteria are determined, a categorization plan is developed that will be used at the operational level to differentiate preferred suppliers from other categories. Q:1 A, ______ alliance is proposed to suppliers who have been designated as critical to the organization's success? You answered: A) Supply The correct answer was: C) Strategic Explanation: A strategic alliance is proposed to suppliers who have been designated as critical to the organization's success. Q:1 The lifeblood of the organization revolves around ________________ between customers, employees, contractors, new channels, new customers, suppliers, new markets, and demand chain links? You answered: D) Communication The correct answer was: D) Communication Explanation: The lifeblood of the organization revolves around communication between customers, employees, contractors, new channels, new customers, suppliers, new markets, and demand chain links. Q:1 A _______________ program may be established to only involve a portion of the organizations activities or areas of operation? You answered: D) Trial The correct answer was: A) Pilot Explanation: A pilot program may be established to only involve a portion of the organizations activities or areas of operation Q:1 The organization should devise a framework of metrics to be used in _________________ as to whether a partner is meeting the company’s desired bottom-line goals and objectives? You answered: D) Auditing The correct answer was: C) Monitoring Explanation: A framework of metrics can be used in monitoring as to whether a partner is meeting the company’s desired bottom-line goals and objectives. Q:1 Communication regarding _______________ issues may initially take place once a month for both parties, either face to face or via Web, video, or teleconferencing? You answered: D) Routine The correct answer was: D) Routine Explanation: Communication regarding routine issues may initially take place once a month for both parties, either face to face or via Web, video, or teleconferencing. Q:1 Two components of strategic sourcing that should be integrated are contract deployment and _____________ management? You answered: C) Compliance The correct answer was: C) Compliance Explanation: The two components of strategic sourcing that are critical and should be integrated are contract deployment and compliance management. Q:1 Throughout the monitoring phase, opportunities for improvement are identified and projects for specific improvements are developed, tested, and ? You answered: C) Evaluated The correct answer was: B) Implemented Explanation: At periodic times throughout the monitoring phase, opportunities for improvement are identified and projects for specific improvements are developed, tested, and implemented. Q:1 A ________________ management perspective allows the organization to more accurately understand the risks posed by such unforeseen events as emerging technologies, new regulations, or shifts in consumer demands? You answered: C) Risk The correct answer was: C) Risk Explanation: A risk management perspective allows the organization to more accurately understand the risks posed by such unforeseen events. Q:1 Due to price and margin pressures, organizations are concentrating more heavily on ________________ suppliers to contribute a larger portion of parts, materials, and assemblies to finished products? You answered: D) Partnered The correct answer was: B) External Explanation: Organizations are concentrating more heavily on external suppliers to contribute a larger portion of parts, materials, and assemblies to finished products. Q:1 One tactic used by organizations for managing risk is to ensure the qualifications of suppliers through ? You answered: B) Certification The correct answer was: B) Certification Explanation: A tactic used by organizations for managing risk is to ensure the qualifications of suppliers through certification. Q:1 Certification is defined as an extensive on-site evaluation of suppliers against ______________ performance levels in areas such as on-time delivery, quality, price reductions, and responsiveness? You answered: A) Agreed-upon The correct answer was: A) Agreed-upon Explanation: Certification is defined as an extensive on-site evaluation of suppliers against agreed-upon performance levels. Q:1 Certification is both a selection tool and a means to ______________ supplier performance, knowledge and abilities? You answered: B) Improve The correct answer was: B) Improve Explanation: Certification is both a selection tool and a means to improve supplier performance, knowledge and abilities. Q:1 Supplier ________________ systems take an approach similar to certification in setting supplier performance standards and measuring performance against those standards and taking steps to improve supplier performance? You answered: D) Rating The correct answer was: D) Rating Explanation: Supplier rating systems take an approach similar to certification in setting supplier performance standards. Q:1 It is critical to share supplier performance ratings with the suppliers so that __________________ action can improve future performance and thereby save costs and increase customer satisfaction? You answered: A) Corrective The correct answer was: A) Corrective Explanation: Sharing supplier performance ratings with the suppliers is an effective method to ensure that corrective action will take place to improve future performance. Q:1 _____ capture quantitative and qualitative data and provide historical, plan (current), and predictive views of supplier performance? You answered: C) Scorecards The correct answer was: C) Scorecards Explanation: Supplier performance scorecards capture quantitative and qualitative data that can be used to improve operations. Q:1 _____ and fixing errors in the supply chain is critical in the overall process of preventing future problems? You answered: A) Identifying The correct answer was: D) Controlling Explanation: Controlling and fixing errors in the supply chain is critical in the overall process of preventing future problems Q:1 SRM technology increases the _______________ of processes associated with acquiring goods and services, managing inventory, and processing materials? You answered: C) Efficiency The correct answer was: C) Efficiency Explanation: SRM technology increases the efficiency of processes associated with acquiring goods and services, managing inventory, and processing materials. Q:1 The goal of _______________ technology is to streamline and make more effective the processes between an organization and its suppliers? You answered: B) SRM The correct answer was: B) SRM Explanation: By streamlining processes SRM technology makes the processes between an organization and its suppliers more effective. Q:1 _____ technology, however, allows the purchasing and supply chain management group to solve issues related to the management of materials, information, and finances? You answered: B) Analytical The correct answer was: B) Analytical Explanation: Unlike transactional technology, analytical technology, allows the purchasing and supply chain management group to solve issues related to the management of materials, information, and finances. Q:1 An important aspect of SRM technology is that it allows organizations the, ________________ they need to support their business decisions? You answered: B) Leverage The correct answer was: A) Visibility Explanation: SRM technology allows organizations the visibility they need to support their business decisions. Q:1 Utilizing __________________ analysis an organization to identify who they are buying from, what they are purchasing from each supplier, and when and how it was purchased? You answered: B) Inventory The correct answer was: A) Spend Explanation: Spend analysis allows an organization to identify who they are buying from, what they are purchasing from each supplier, and when and how it was purchased. Q:1 The goal of SRM processing applications is to streamline the _________________ process for the goods and services necessary to produce products and run the organization? You answered: C) Procurement The correct answer was: C) Procurement Explanation: SRM processing applications work to streamline the procurement process for the goods and services necessary to produce products and run the organization. Q:1 Organizations implementing SRM should be equipped to perform load balancing across multiple ________________ to ensure performance and high availability of web-accessed applications? You answered: B) Platforms The correct answer was: C) Servers Explanation: Organizations implementing SRM should be equipped to perform load balancing across multiple servers to ensure performance and high availability. Q:1 _____ management provides the path for users to move through the system and make purchases and payments? You answered: D) Workflow The correct answer was: D) Workflow Explanation: Workflow management provides the path for users to move through the system and make purchases and payments. Q:1 In today’s organization purchasing managers must have a greater understanding of the corporation's business goals and not merely the ______ goals? You answered: D) Departmental The correct answer was: D) Departmental Explanation: Purchasing managers today must have a greater understanding of the corporation's business goals and not merely the departmental goals. Q:1 Today, many of the Fortune 1000 companies _________________ multiple business processes from payroll to manufacturing? You answered: A) Outsource The correct answer was: A) Outsource Explanation: Many of the Fortune 1000 companies in fact outsource multiple business processes from payroll to manufacturing Q:1 The main purpose of contract ___________________ is to ensure a smooth transition to new suppliers and successful adoption across the organization? You answered: A) Deployment The correct answer was: A) Deployment Explanation: Contract deployment is ensures a smooth transition to new suppliers and successful adoption across the organization. Q:1 An aspect of _________________ management includes the monitoring and measuring and identifying off-contract purchases to uncover lost savings opportunities? You answered: C) Supplier The correct answer was: A) Compliance Explanation: Compliance management includes the monitoring and measuring and identifying off-contract purchases to uncover lost savings opportunities. Q:1 _____ delivery centers are independently owned businesses usually located near the outsourcing organization but often with networks of global sites? You answered: B) Outsourced The correct answer was: A) Off-site Explanation: Off-site delivery centers are independently owned businesses usually located near the outsourcing organization but often with networks of global sites Q:1 Although many benefits may be achieved by using such out-sources many organizations must be careful about the ________________ they will assume? You answered: C) Risks The correct answer was: C) Risks Explanation: Organizations must evaluate careful the use of off-site delivery centers and the risks they are willing to assume in doing so. Q:1 As in outsourcing CRM, the organization remains the responsible party in the eyes of ______, and it must seek ways to manage its exposure? You answered: B) Customers The correct answer was: B) Customers Explanation: It pays well for an organization to remember they are the responsible party in the eyes of customers and do everything in their power such as pilot programs, monitoring and redundancy. Q:1 The globalization of sourcing and manufacturing is making supply chains longer and more complex than ever before, thereby requiring more formal _________________ and collaboration? You answered: B) Contracts The correct answer was: D) Coordination Explanation: Globalization creates the need for more formal coordination and mechanisms to coordinate supply chain activities. Q:1 Increased project complexity and scope has made it more difficult than ever to manage ________________ with the required speed and accuracy? You answered: A) Manually The correct answer was: A) Manually Explanation: The increase in project complexity and scope has made it more difficult than ever to manage manually with the required speed and accuracy. Q:1 _____ is becoming more volatile and harder to predict due to the increasing power and speed of information available to both consumers and competitors? You answered: C) Demand The correct answer was: C) Demand Explanation: Due to the increasing power and speed of information available to both consumers and competitors, demand is becoming more volatile and harder to predict. Q:1 Through ______, SCM supports organizations in their efforts to collaborate, enabling them to manage knowledge both within and across organizations, nationally and globally? You answered: D) Automation The correct answer was: D) Automation Explanation: Organizations have been investing heavily in technology, both equipment and personnel, and through automation, SCM their efforts to collaborate. Q:1 Software has now automated many of the business processes that make up supply chains, and with this automation comes ______ reduction and increased efficiencies? You answered: C) Cost The correct answer was: C) Cost Explanation: With automation comes cost reduction and increased efficiencies supporting a variety of supply chain functions. Q:1 Cost-reducing initiatives are information ________________ efforts that lead to improved internal or external efficiency? You answered: A) Collaboration The correct answer was: C) Integration Explanation: Cost-reducing initiatives are information integration efforts that lead to improved internal or external efficiency. Q:1 Perhaps the most far-reaching benefit of supply chain collaboration is the improved ability to ______________ quickly, efficiently, effectively, and accurately? You answered: A) Respond The correct answer was: A) Respond Explanation: Supply chain collaboration is the improved ability for an organization to respond quickly, efficiently, effectively, and accurately. Q:1 More reliable and frequent status reports of the manufacturing and shipping process allow for quicker _______________ of problems and implementation of solutions? You answered: B) Identification The correct answer was: B) Identification Explanation: The quicker identification of problems and implementation of solutions is due to more reliable and frequent status reports. Q:1 With improved agility comes shorter lead times and shorter cycle times, and the level of safety stock may also be reduced, which leads to savings by reducing _______________ and obsolescence costs? You answered: A) Transportation The correct answer was: B) Inventory Explanation: Improved agility by organizations equates to savings by reducing inventory and obsolescence costs. Q:1 Better ________________ enables retailers to rapidly react and adapt to supply problems and improve service by providing tools for finding desired items? You answered: A) Information The correct answer was: A) Information Explanation: Retailers with better information are enabled to rapidly react and adapt to supply problems while improving customer service. Q:1 Whatever strategies the corporation adopt to satisfy customers, grow, compete, organize itself, and make money, the supply must operate to further which of the following? You answered: D. Goals The correct answer was: D. Goals Explanation: Whatever strategies the corporation adopt to satisfy customers, grow, compete, organize it, and make money, the supply must operate to further its goals. Q:1 When it comes to supply chains, it is what’s good for which of the following that counts? You answered: A. The customer The correct answer was: A. The customer Explanation: When it comes to supply chains, it is what’s good for the customer that counts, not what’s good for the nucleus company. Q:1 Which of the following is just right for the supply chain’s customer? You answered: E. The balance of quality, price, and availability The correct answer was: E. The balance of quality, price, and availability Explanation: It’s about the balance of quality, price, and availability that’s just right for the supply chain’s customer. Q:1 Which of the following does not describe a forecast strategy along driven enterprise? You answered: D. The distributor forecasts demand from the manufacturer The correct answer was: D. The distributor forecasts demand from the manufacturer Explanation: The manufacturer forecasts demand from the distributors, not the other way around. Q:1 One of the traditional problems with meeting customers’ availability requirements arises from the difficulty of knowing which of the following? You answered: A. What the requirements will be from day to day, month to month, quarter to quarter The correct answer was: A. What the requirements will be from day to day, month to month, quarter to quarter Explanation: One of the traditional problems with meeting customers’ availability requirements arises from the difficulty of knowing what the requirements will be from day to day, month to month, quarter to quarter.