治未病科服务规范

治未病科服务规范 “治未病”服务规范 根据《国家中医药管理局关于积极发展中医预防保健服务的实施意见》、《“治未病”健康工程实施,2008-2010年,》和《中医特色健康保障——服务模式服务基本规范,试行,》要求～制定永康市中医院治未病科基本服务规范。 一、 中医为体～中西兼用 以中医理论和技术方法为基础～积极借鉴应用西医及其现代科学技术方法。 二、 三观并用～动态辨识、评估、干预 个体人整体功能状态～宏观体现于个体人的体质等～中观体现于个体人的脏腑、经络、气血状态及症候等～微观体现于理化参数、组织形态?功能“影像”和高危因素等。从“宏、中、微”三观～辨识服务对象健康状态变量,参数,的时序改变和变化趋势,它们必然是个体的、动态的、系统的,～并据此评估个体人健康状态的种类和风险。在辨识、评估的基础上～针对服务对象的健康状态及其风险～应用中医的方法进行调理,调理体质、脏腑、阴阳、气血等,～并应用健康管理方法和现代医学针对疾病的治疗手段～系统改善和提升服务对象的整体功能状态～防范健康风险的发生、发展和变化。 三、 全程递进 rAt present, we have formed a "three-three" Park. …… Industrial Park, according to ... ... The instructions of comrade, focus on development needs in the next decade, based on the original, and then extended the 6 square kilometers. Of the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pipe network and other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise capacity. Each park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force and other measures to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industrial Park, ... ... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction as soon as possible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing must be tight. Second is to optimize government service. Low efficiency of government services, departments do not coordinate the views of businesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen reform of the administrative examination and approval system, good digestion, implement the Government canceled, adjustment and devolution of administrative examination and approval matters, strengthen the existing supervision in matters of administrative power, has made it clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers and responsibilities 服务过程的各个环节前后贯通、循环运行、在整个服务过程中对服务对象的健康状态及其风险进行系统、全程跟踪～并循环递进地改善和提升服务对象整体功能状态～防范健康风险的发生、发展和变化。 wer, has made it clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers andution of administrative examination and approval matters, strengthen the existing supervision in matters of administrative podevol form of the administrative examination and approval system, good digestion, implement the Government canceled, adjustment andws of businesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen rehe viest be tight. Second is to optimize government service. Low efficiency of government services, departments do not coordinate tn as possible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing mus sooial Park, ... ... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction ameasures to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industr other capacity. Each park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force andtwork and other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise e nekilometers. Of the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pip instructions of comrade, focus on development needs in the next decade, based on the original, and then extended the 6 square three" Park. …… Industrial Park, according to ... ... The-rAt present, we have formed a "threensibilitiesrespo2 “治未病”科是一个复杂的公众场所～要使每个受访者在治未病科都得到满意的医疗服务～不仅取决于治未病科的硬件设施好～医疗技术高～更重要的是取决于医护人员的高素质、高质量、优质服务～因此～治未病科全体医护人员必须树立牢固的服务意识～遵守服务规范～注意个人形象～拓展服务～提升服务质量。 1. 仪表仪容 ,1, 身体、头、面、手部必须卫生干净～梳理整洁～男 性头发不宜太长～每天修剪胡子。 ,2, 保持口腔清洁～上班前最好不吃异味食物,葱、蒜,。 ,3, 女性上班可化淡妆、涂本色指甲油、带细项链、耳 钉～不得浓妆艳抹、佩戴显眼饰物～留长指甲、涂 鲜艳指甲油。 ,4, 服务号牌不得歪歪扭扭～发现时及时纠正。 ,5, 仪表要庄重、稳健、站坐姿端正～站时不要东依西 靠～应双手交握身前,右上左下,。坐时不能跷二郎 腿。 ,6, 上班前要自觉主动检查仪表仪容～做好个人卫生～ 无论有无受访者在场～都不要在医院公共场所擤鼻 涕、掏鼻孔、挖耳朵等。 2. 言谈礼节 ,1, 声调要自然、清晰、柔和、亲切～不要装腔作势～声 ministrative examination and approval system, good digestion, implement the Government canceled, adjustment and devolution ofthe adsinesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen reform of econd is to optimize government service. Low efficiency of government services, departments do not coordinate the views of buht. Sible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing must be tig... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction as soon as poss ... to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industrial Park, park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force and other measures . Eachd other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise capacityOf the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pipe network anade, based on the original, and then extended the 6 square kilometers. three" Park. …… Industrial Park, according to ... ... The instructions of comrade, focus on development needs in the next dec-rAt present, we have formed a "threeiesit clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers and responsibilitmade administrative examination and approval matters, strengthen the existing supervision in matters of administrative power, has 3 音过高。 ,2, 不准讲粗言秽语～不准恶语伤人。 ,3, 提倡文明语言:请、谢谢、对不起、您等。 ,4, 对受访者要根据其职务、职称、年龄使用尊称～如“张 局长”、“王老师”、“李大爷”、“赵大娘”、“孙叔叔”、 “周阿姨”等～未知名者要称先生、小姐、女士。 ,5, 对方讲“谢谢”～要答“不用谢～这是我应该做的”～ 不得毫无反应。 ,6, 要来有迎声～走有送声。来要说“欢迎光临”或“谢 谢光临”,走要说“祝您健康”、“祝您平安”或“祝 您早日康复”或叮嘱“如果您对我们的医疗服务满意～ 请告诉您的亲朋好友,如果您对我们的医疗服务不满 意～烦劳您告诉我们改进。 ,7, 任何时候不得讲“喂”、“不知道”、“不关我们的事” 之类的话。 ,8, 必须离开正在交谈的受访者～要讲“请稍后”～回来 时要讲“对不起～让您久等了”。 ,9, 在受访者面前不要指手画脚～交头接耳。 ,10, 受访者挂完号、交完款～要指引说:“请您去看X科、 治疗、检查、取药”。 ,11, 不得私下批评受访者、同事、上司和医院～不得有损 害医院信誉之言行。 wer, has made it clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers andution of administrative examination and approval matters, strengthen the existing supervision in matters of administrative podevol form of the administrative examination and approval system, good digestion, implement the Government canceled, adjustment andws of businesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen rehe viest be tight. Second is to optimize government service. Low efficiency of government services, departments do not coordinate tn as possible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing mus sooial Park, ... ... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction ameasures to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industr other capacity. Each park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force andtwork and other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise e nekilometers. Of the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pip instructions of comrade, focus on development needs in the next decade, based on the original, and then extended the 6 square three" Park. …… Industrial Park, according to ... ... The-rAt present, we have formed a "threensibilitiesrespo4 ,12, 同事间不得争吵、辱骂。 3. 举止礼节 ,1, 提倡起立迎客、握手问好、微笑服务、面对受访者要 表现出热情亲切、友好真诚。 ,2, 和受访者及家属交谈时～应眼望对方～频频点头有应 答。 ,3, 面对受访者不得双手叉腰～不抓头挠腮、不挖耳～不 抠鼻孔～不得敲桌～不玩弄物品。 ,4, 行走步伐要快～轻盈洒脱～但不能跑步～避免出现慌 张。 ,5, 不得在医疗工作区哼歌曲、吹口哨、跺脚和懒散失态。 ,6, 不随地吐痰、乱丢杂物。 ,7, 不得在受访者面前整理个人物品～怠慢病人。 ,8, 在受访者面前咳嗽、打喷嚏应转身～用手帕把口鼻遮 住。 ,9, 上班不得吸烟～不吃零食。 ,10, 不得用手指、笔杆指点受访者。 ,11, 受访者讲话时～应全神贯注～用心倾听～给受访者信 赖感。不得东张西望～心不在焉。 ,12, 在受访者面前～不得流露出厌烦、冷淡、强硬、紧张 的表情～更不能做鬼脸、吐舌头等怪态。 ,13, 在工作服务、打电话及和受访者交谈时～如有新人走 iesit clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers and responsibilitmade administrative examination and approval matters, strengthen the existing supervision in matters of administrative power, has ministrative examination and approval system, good digestion, implement the Government canceled, adjustment and devolution ofthe adsinesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen reform of econd is to optimize government service. Low efficiency of government services, departments do not coordinate the views of buht. Sible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing must be tig... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction as soon as poss ... to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industrial Park, park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force and other measures . Eachd other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise capacityOf the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pipe network anade, based on the original, and then extended the 6 square kilometers. three" Park. …… Industrial Park, according to ... ... The instructions of comrade, focus on development needs in the next dec-rAt present, we have formed a "three5 近～应立即示意～表示已看到来临～不得无表情或等 受访者先开口。 ,14, 进入房间时～要先轻轻敲门～听到应答再进。进入后～ 回手关门～不能大力推门。进入房间后～如对方正在 讲话～要稍等静候～如有急事需要打断讲话～也要等 待机会～而且要说:“对不起～打断你们的谈话。” 4. 衣着礼节 ,1, 上班后必须穿工作服～工作服要干净整洁。 ,2, 工作服不准穿出院外。 ,3, 纽扣要扣好～不得卷衣袖～绾裤脚。 ,4, 领带必须结正束紧,不得肮脏、破损和斜歪松弛。 ,5, 衣兜不得多装物品～显得鼓起。 ,6, 上班时衬衣领口只解一个～不得敞开露胸。 ,7, 鞋不得有钉～不穿高跟鞋～拖鞋上班,操作间除外,。 ,8, 保洁人员要穿工作制服上班。 ,9, 裙子长度不能超过隔离衣。 5.服务礼节 ,1,在任何情况下都不得与受访者争吵。 ,2,与受访者有误解的时候应先认错～再婉言解释～说明原委。 ,3,对受访者的抱怨～应诚恳的接受～并虚心倾听～加以改进。 nsibilitiesrespo wer, has made it clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers andution of administrative examination and approval matters, strengthen the existing supervision in matters of administrative podevol form of the administrative examination and approval system, good digestion, implement the Government canceled, adjustment andws of businesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen rehe viest be tight. Second is to optimize government service. Low efficiency of government services, departments do not coordinate tn as possible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing mus sooial Park, ... ... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction ameasures to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industr other capacity. Each park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force andtwork and other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise e nekilometers. Of the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pip instructions of comrade, focus on development needs in the next decade, based on the original, and then extended the 6 square three" Park. …… Industrial Park, according to ... ... The-rAt present, we have formed a "three6 ,4,不得有欺骗受访者之言行。 ,5,捡到受访者遗失的财务应交院办公室～并说明捡到的时间、地点～以便公告招领。 ,6,服务受访者时～应细心询问受访者的需要～并时时注意受访者的情况反应～必要时给予适当安抚。 ,7,适时、主动提供对药品、医疗项目之介绍和对医院的介绍～并诚恳回答受访者的询问。 ,8,经常赞美、尊重、关心受访者。 ,9,学习记住常来受访者之姓名～让受访者有倍受重视之感。 ,10,已下班或接近下班才进门的受访者～仍应礼貌接待～不得有赶走或不耐烦的举动。 ,11,不可在服务时大声嬉戏。 ,12,工作时间内～不得随意离开工作岗位。 ,13,不得于工作时间接待亲友,可先打招呼～但不宜只聊私事～有受访者来时～应先请亲友稍候,。 ,14,不得在服务时看小说～听随身听、嚼口香糖。 ,15,病人出院～经治医护人员要送病人到楼梯口～祝病人“早日康复～一路平安”。 ministrative examination and approval system, good digestion, implement the Government canceled, adjustment and devolution ofthe adsinesses large, poor business environment, it is ... ... Short Board, decide to change. We will continue to deepen reform of econd is to optimize government service. Low efficiency of government services, departments do not coordinate the views of buht. Sible, undertake in a timely manner ... ... Transfer of the wood industry. This opportunity slip by, so the timing must be tig... Wood Park as the starting area of the industrial park, planners need to take out plan, start construction as soon as poss ... to promote the "road company" Park, industrial agglomeration. Currently, to focus on building better ... ... Industrial Park, park to determine 1 leading industries, in particular stone Materials, cans, gloves, through guided, force and other measures . Eachd other infrastructure, to achieve full coverage of infrastructure and interconnection with the facilities and raise capacityOf the Park, to further improve the roads, power supply, communications, water supply and drainage and sewage pipe network anade, based on the original, and then extended the 6 square kilometers. three" Park. …… Industrial Park, according to ... ... The instructions of comrade, focus on development needs in the next dec-rAt present, we have formed a "threeiesit clear to cancel, are not allowed to keep or disguised approval. To do list list of administrative powers and responsibilitmade administrative examination and approval matters, strengthen the existing supervision in matters of administrative power, has 7